Customer Reviews for Caf - 48 in. Wide 6 Burners 8.25 Cu. Ft. Freestanding Double Oven Dual Fuel True Convection Range, Customizable - Matte White
Customer Rating
4
Stunning
on February 8, 2025
Posted by: KMC7
I haven't used my new products yet, in the final stages of finishing our kitchen but these appliances looked absolutely stunning. So beautiful and im very excited.
We have had this beautiful dual range for 2 years. I just wish that for the amount of money we paid for it, it would actually work properly. One of the knobs cracked and will not turn on the burner at all, and another big issue is that when I open my oven door to put a dish in there the main door will not close completely. I have to really press on the handle to make sure it closes tightly to prepare my meal. When I forget I wasted 30 minutes or more minutes of baking time. We did call the company and the person I spoke with did not have a solution to this major issue.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 21, 2025
We want to help out with your knob being breaking and with the oven door not closing properly. We are going to have one of our agents get in touch over email. Please respond whenever you get a moment.
We absolutely love our range! It's great for everyday and also for entertaining lots of guests. So many features make cooking and baking easy and provides for excellent meals. Large capacity oven allows for baking all the cookies at once instead of taking several trays in and out of a smaller oven. Temperature control is easy and accurate.
The oven randomly shuts off. A knob broke and I can’t seem to find a replacement part to order. Disappointing for the price and wait to receive it.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael, Cafe_Applianecs, August 15, 2024
We only want the best from our appliances, and it’s unexpected to hear your new range is shutting off on its own. We want to help. We recommend having your unit diagnosed by one of our qualified technicians. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Randomly Shuts Off - just like the other reviews..
on August 9, 2024
Posted by: wzcindiana
from Pittsburgh, PA
We were so happy to get this range. We had to wait MONTHS - nearly 9 - to get it. And then our first unit was faulty. Our excellent local shop tried replacing the UX, but that didn't fix the issue. Fortunately, the shop that we bought from were able to replace it immediately. After a few months the right oven began shutting off randomly. Again, we paid our local shop to come repair it. They replaced the switch oven start and that seemed to work.... for about a month. We are SO frustrated that such an expensive unit experiences so many issues. We have poured so much extra money into this range. We want to love it. There are great things about it, but we cannot recommend it.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 9, 2024
We are sorry to hear about your new range needing to be repaired so soon. We suggest getting one of our approved technicians out to diagnose this. We're confident that they can help resolve this. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
So far the burners you will love this range if you love to cook in large quantities! However- the knobs are very low quality- 2 broke the day of installation they are a plastic so be careful when putting it together or when turning them they come out very easily.
I would recommend this to a friend!
Response from cafeappliances.comBy Michael, GE_Appliances, May 3, 2024
We’re happy to hear that you’ve been enjoying the performance of your new range, but we hate to hear that some of your knobs have broken. We want to help. An agent will be reaching out to you via email, please respond at your earliest convenience.