Customer reviews from cafeappliances.com
Café - 5.75 Cu. Ft. Freestanding Dual Fuel True Convection Range with 6 Burners, Customizable - Matte Black
Average customer rating
4.5
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
105
4 Stars
25
3 Stars
11
2 Stars
4
1 Star
6
88%of customers recommend this product.
(
111 out of
126)
Customer Reviews for Café - 5.75 Cu. Ft. Freestanding Dual Fuel True Convection Range with 6 Burners, Customizable - Matte Black
Customer Rating
4
Oven limitations
on August 28, 2024
Posted by: Earlynever
from West Virginia
We have had our 36” dual fuel for over a month and have been happy for the most part. The only issue that I’ve noticed is that the oven only goes by 25 degree increments. I bake a lot and sometimes a recipe will call for something like 390 for croissants. Luckily we have a separate wall oven that can accommodate different temperatures. Had I known this weird oven quirk I would have gone with a different manufacturer.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Continued Problems
on November 17, 2024
Posted by: Eliza12
from Bellingham, Wa
We have had this range for a few years and have had the upper element break with a repair completed under warranty and now out of warranty the lower element isn't getting hot. One of the knobs broke in the first 6 months of owning, so we have had to just borrow a different know to use that burner - the plastic piece inside the know broke and we haven't been able to find the replacement piece.
Response from cafeappliances.comBy Adrian, GE_Appliances, November 22, 2024
We would like to assist you with this matter and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
No Service Help
on February 6, 2022
Posted by: maryturiano
from Colorado
So when you have an issue with an appliance, they schedule you for service, nobody comes, and the service website says its not working either. Nice job GE.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, February 7, 2022
Hi there, thank you for taking the time to reach out to us. We're so sorry to hear bout the issues you're having getting your service appointment completed and that your range is needing service in the first place. Your time is valuable, so we can imagine how aggravating this would be for you to deal with.
We want to make sure you get taken care of, so please be on the lookout for an email from our team All the best.
Guy@Cafe
We want to make sure you get taken care of, so please be on the lookout for an email from our team All the best.
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love my Cafe Appliances
on July 13, 2022
Posted by: Momtotwo
from Texas
Lots of features! Love the convection bake for even baking; the temperature probe combined with my app for controlled cooking is so convenient; the style is timeless; love the gliding racks in the oven. Very happy with my choice, ordered and received in around 7 months. Worth the wait!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Fan is too noisy and air fryer only in an app?!?
on November 11, 2023
Posted by: Shanna91
from Kansas City, Ks
This is my second Cafe range. I had the same issue and should have stayed away because the noise from the fan when it cools is so loud it’s insane. We purchased this for two reasons - the looks and the idea of having an air fryer and getting rid of my counter top air fryer. While the range looks beautiful, it’s not great. I wish the salesperson told me the air frying was only to be used on an app on your phone. So my kids have to use an app to make chicken nuggets? We tried it once and it took double the time than my counter top air fryer so definitely not worth it if you think this would be a great feature. After taking 15+ mins to get nuggets to temperature it cooled for 30 minutes until I went and opened the oven door to make it finally cool and stop the noise! I wish I could exchange this range for something else because there a number of ranges in similar price tags.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin, Cafe_Appliances, November 13, 2023
Good morning,
Thank you for taking the time to leave a review on your Cafe Appliances commercial-style dual fuel range. We are sorry to hear that you are not completely satisfied with the range due to how noisy the fan is and would prefer a way to access the air fry feature without connecting to the SmartHQ app. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review!
-Devin@Cafe
Thank you for taking the time to leave a review on your Cafe Appliances commercial-style dual fuel range. We are sorry to hear that you are not completely satisfied with the range due to how noisy the fan is and would prefer a way to access the air fry feature without connecting to the SmartHQ app. Your feedback ensures that our product design teams are aware of any changes or perfections we can make to improve the overall performance and convenience this appliance has to offer. Thank you for your review!
-Devin@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Almost perfect
on December 5, 2023
Posted by: PNW2023
Have had mine connected two days now after a full kitchen remodel.
Love the look, functionality, build quality and simplicity so far other than a very annoying high pitch electronic noise coming from the small electronic display. Ugh. I can hear it throughout my whole house as if I have a case of tinnitus.
After just a few mins online, I discovered this has been a long time issue with these units.
Sure hope it’s a defective panel and not a design flaw as Im not sure I an live with that constant noise
Will be scheduling a service call soon. Other than the super annoying brain twitching ringing noise, it seems to be a great unit
Love the look, functionality, build quality and simplicity so far other than a very annoying high pitch electronic noise coming from the small electronic display. Ugh. I can hear it throughout my whole house as if I have a case of tinnitus.
After just a few mins online, I discovered this has been a long time issue with these units.
Sure hope it’s a defective panel and not a design flaw as Im not sure I an live with that constant noise
Will be scheduling a service call soon. Other than the super annoying brain twitching ringing noise, it seems to be a great unit
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, December 15, 2023
Hello - Thank you for taking a moment to connect and share your experience. We're so glad to see that you are enjoying this range so far. It's one of our favorites, especially when it comes to the cooking performance and features.
However, we are sorry to hear about the unexpected noise. That is not something we expect and we are confident that our technicians can get this resolved. If you haven't already, you can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
However, we are sorry to hear about the unexpected noise. That is not something we expect and we are confident that our technicians can get this resolved. If you haven't already, you can schedule by calling 1-800-432-2737 or by visiting this link here: (https://www.cafeappliances.com/support/schedule-service).
Let us know if you have any questions, we're always happy to help. - Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Awesomeness pure awesomeness
on April 12, 2022
Posted by: Scott S
from Guttenberg IA
One area I recommend changing is ability to turn on air fryer without the app
Love gas top and electric oven Use it daily!
Love gas top and electric oven Use it daily!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Cafe range
on April 16, 2022
Posted by: SC mom
Great product. Looks great and performs well. Meets expectations.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com