Customer Reviews for Caf - 36 in. Wide 6 Burners 5.75 Cu. Ft. Freestanding Dual Fuel True Convection Range, Customizable - Stainless Steel
Customer Rating
5
Love the look and the cook
on April 25, 2022
Posted by: pickej
from Orlando, FL
Of course Cafe makes a very attractive appliance. This range also bakes and cooks really nicely. The variety of burners is nice along with the low to high dual rings. The oven control is pretty simple. The lights inside the oven could be brighter.
We ordered matte black and this thing is far from black. It’s gray not what we’d hoped when we designed our kitchen. The pictures online are very misleading & I couldn’t be more disappointed that I bought the entire kitchen appliance set in that color. The features are fine but overall based on the botched color throwing off the entire kitchen build, I give it a below average review.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, March 24, 2022
Hello there, thank you for taking the time to give us your feedback. We are very disappointed to read that we have missed the mark for you in terms of the color you expected. We can imagine how frustrating it would be to deal with this on such a premium range, and we are so sorry for the inconvenience.
At this time, we would recommend reaching out to your dealer for the best information on steps moving forward. We will also be passing your feedback along to the appropriate teams for review, and we appreciate the insight.
If there is anything else we can help with in the future, please feel free to reach out. -Elliot@Cafe
We wanted to update our original review - but could not, so we are updating the review to reflect 5 stars (so far) - we had the unit finally replaced last month and so far so good. Its a beautiful appliance, and the burners are fantastic! The oven is also really on point with the cooking features. We love this appliance and hope it continues to work as well as it currently does. Very sturdy and well made, seems easy to clean so far.
So when you have an issue with an appliance, they schedule you for service, nobody comes, and the service website says its not working either. Nice job GE.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, February 7, 2022
Hi there, thank you for taking the time to reach out to us. We're so sorry to hear bout the issues you're having getting your service appointment completed and that your range is needing service in the first place. Your time is valuable, so we can imagine how aggravating this would be for you to deal with.
We want to make sure you get taken care of, so please be on the lookout for an email from our team All the best.