Customer reviews from bestwayusa.com
Bestway - Inflatable Hot Tub w/ Pump - Black
Average customer rating
2.7
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
0
4 Stars
4
3 Stars
3
2 Stars
1
1 Star
3
56%of customers recommend this product.
(
5 out of
9)
Customer Reviews for Bestway - Inflatable Hot Tub w/ Pump - Black
Customer Rating
1
Not worth the money
on July 26, 2025
Posted by: Jeffnothappy
The instructions are useless.i have mine one year and have 3 slow leaks
Response from bestwayusa.comBy Bestway USA, Bestway USA, July 30, 2025
We're very sorry that your SaluSpa is leaking air. If you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you. Thank you for letting us know!
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Do not waste your money
on July 7, 2025
Posted by: amgb
I bought this on June 12th. Two weeks later I filed a claim to replace the pump unit because I could not resolve the E02 error. POC
Response from bestwayusa.comBy Bestway USA, Bestway USA, July 15, 2025
Hello, we are so sorry you are experiencing this issue with your SaluSpa. Your feedback is important to us, so if you haven’t already, please reach out to our Customer Support team at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada so they can get more details to further assist you.
Written by a customer while visiting bestwayusa.com
Customer Rating
3
Should have better warranty
on April 28, 2024
Posted by: Tinaboo
Gender:Female
Loved it when I first got it but sadly it got a hole inside. From the weight of the water. Couldn’t fix it or replace it. Did not last long enough
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, April 30, 2024
Hello, we are very sorry that your spa liner has developed a hole. If you have any questions: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
1
Won’t hold air
on March 14, 2024
Posted by: Momma Bear77
from Ohio
Gender:Female
Received it as a gift last Christmas and used it several times in the spring carefully stored it over the summer and got it back out this spring. We’ve probably used it 5 to 6 times and it will not hold air. Expensive for how little we were able to use it.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, March 14, 2024
We are very sorry to hear that your SaluSpa Miami is no longer holding air. Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
2
Error codes and won’t work
on January 17, 2024
Posted by: Waterless
from Aurora, co
Gender:Female
My hot tub just stopped working throwing error codes that never resolve. I used it once and can’t seem to get it going.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway USA, January 17, 2024
Hello, we are very sorry that you are having trouble with keeping your SaluSpa Miami working. For help with trouble shooting: Please call our Customer Service Department at 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 7:30 am - 4:00 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
3
Didn't hold up
on June 8, 2023
Posted by: Emily111
from Bangor, PA
Gender:Female
We bought our hot tub last year and it already has 5+ holes to the inflatable tub. I would love to order a replacement but can't seem to find one offered. Also, it's not easy to contact the company.
No, I would not recommend this to a friend.
Response from bestwayusa.comBy Bestway , Customer Service, June 9, 2023
Hello, we are sorry to hear that your spa has developed holes. Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives or submit a warranty claim on our website.
Written by a customer while visiting bestwayusa.com
Customer Rating
4
Nearly broke my neck getting in
on May 25, 2023
Posted by: Booty_Cheeks
from Buffalo, NY
Gender:Female
Just purchased this tub after our Intex was beyond repair. Got everything set up and heated, I went to get in and the bottom of the tub was very slippery, maybe a textured bottom would solve this. This tub is not for four people, maximum is two. Overall I like it so far.
I would recommend this to a friend!
Written by a customer while visiting bestwayusa.com
Customer Rating
3
So far up in the air
on May 7, 2023
Posted by: Jvandy
from Kentucky
Gender:Male
Is anyone having a problem getting the Chen connector to stay on the bottom water feed? I can get it on the top but not the bottom. Is it needed?
I would recommend this to a friend!
Response from bestwayusa.comBy Bestway , Customer Service, May 8, 2023
Hello, if you are having trouble connecting your chemconnect: Please call our Customer Service Department at: 480-530-0500 if you are in the US or 418-579-8200 if you are in Canada for help. You can also purchase a chemical floater if need be. Our business hours are M-F from 8:30 am - 5:30 pm MT. You can also request a call back from one of our representatives on our website.
Written by a customer while visiting bestwayusa.com