Customer reviews from intexcorp.com
Intex - PureSpa Plus 4 Person Portable Inflatable Hot Tub Bubble Jet Spa
Average customer rating
1.2
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
5
0%of customers recommend this product.
(
0 out of
4)
Customer Reviews for Intex - PureSpa Plus 4 Person Portable Inflatable Hot Tub Bubble Jet Spa
Customer Rating
2
Nothing but issues
on May 7, 2020
Posted by: Anonymous
It worked good for a few months until the agitator in the pump crumbled to pieces. I called since it is under warranty and after multiple times of calling and pleading they finally sent me a new pump. No more than a month now this pumps agitator is crumbled to pieces as well. I'm following the guidelines as explained in the manual so it has to be faulty material. The company reps were so rude to talk with I will never buy from them again and I heed warning for others to avoid!
Written by a customer while visiting intexcorp.com
Customer Rating
1
Pure Spa 28429E
on May 18, 2021
Posted by: Anonymous
Bought Intex PureSpa, prepared paver patio, used 1†foam insulation with ground cloth on, inflated following instructions, filled with water and by next am it was deflating and water had started to leak. Using troubleshooting tips and found pin hole leak straight out of the box. Called Support, they helped create claim, and received new tub in Feb. After winter thaw, I opened box and re-established area and re-installed. Again following instructions and the tub will not stay inflated. After 8 months, 40+ hours to remediate, I've still not been able to use this product. Called support again after countless hours on hold or just being hung up on due to capacity issues, I finally got through to someone. They suggested I send the whole tub back on my dime with no assistance on why this has happened again. As a long-time Intex customer (currently we have canoes, river and pool intertubes and other water supplies), I am supremely disappointed in the product and support. At this point, I just want a refund and have had zero success even getting someone who can carry out a conversation. Truly disappointing.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Pick a different one
on September 3, 2024
Posted by: NMG
from Clearwater-Largo
Gender:Female
Bought this in December and the heater is dead already.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, December 18, 2024
We’re sorry to hear about the issue with your heater. Your satisfaction is important to us, and we’d like to resolve this. Please contact our customer service team for assistance with a replacement or further support.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Don’t buy
on July 23, 2024
Posted by: Disappointed
Bought 6 person spa 18 months ago. The cover dried out and cracked. The control panel stopped working and is no longer available. All garbage
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, August 15, 2024
We apologize for your experience with the PureSpa™ Plus Bubble Inflatable Hot Tub Set. We're sorry to hear about the issues with the cover and control panel. Your feedback is valuable to us as we work to improve our products.
Written by a customer while visiting intexcorp.com
Customer Rating
1
on January 30, 2025
Posted by: KitV
Bought this inflatable hot tub two years ago. So far the control panel has gone out/broken and needed to be replaced twice. The heater has now stopped working.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, January 31, 2025
Thank you for taking the time to review your hot tub. We apologize for the issues you've experienced. For technical support, please contact our service center via chat at intexcorp.com or by phone at 310-549-8235.
Written by a customer while visiting intexcorp.com
Customer Rating
1
BROKEN AFTER 1 YEAR - TERRIBLE FILTRATION SYSTEM
on July 13, 2025
Posted by: J
from New York
Gender:Female
This is 1 yr. old. Worked fine year one. Now filter will not run. No fault of the consumer. There is an entire Facebook group dedicated to this atrocious garbage product and it's constant motor and filter error problems.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 17, 2025
We’re sorry to hear about your filtration system experience. We are here to provide product support. Please contact us at 1-800-234-6839 or via chat at intexcorp.com
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Written by a customer while visiting intexcorp.com