Customer reviews from intexcorp.com
Intex - PureSpa Greywood Deluxe 6 Person Portable Inflatable Hot Tub Jet Spa - Gray
Average customer rating
2.4
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
1
4 Stars
1
3 Stars
2
2 Stars
3
1 Star
3
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Intex - PureSpa Greywood Deluxe 6 Person Portable Inflatable Hot Tub Jet Spa - Gray
Customer Rating
1
Great while it lasted only 2 months.
on April 23, 2021
Posted by: Candice Damewood
Lasted 2 months and then got the E80 error of death. Still waiting on replacement parts. No one seems to know if ans when they will be getting them. Good luck trying to get someone to answer.
Written by a customer while visiting intexcorp.com
Customer Rating
2
Lots of problems
on November 29, 2021
Posted by: Anonymous
Motor failed after 6 months, then black flakes started coming out of the motor. Also, it will not maintain heat if outside air is below 45 F
Written by a customer while visiting intexcorp.com
Customer Rating
2
pump not reliable
on March 28, 2022
Posted by: Anonymous
mine stopped working after two years and since you dont enough pumps to replace I had to buy a whole new one,
Written by a customer while visiting intexcorp.com
Customer Rating
3
So-so spa.
on July 16, 2024
Posted by: Floridaman
We have had this spa for two years. When the pump works it’s a great spa. Temperature stays at 104, problem is we are on the 2nd pump, needing to purchase a 3rd. The heating element is constantly blowing black chunks into the spa. Now the heater is tripping the gfi. The filter and bubbles work fine. I would imagine that the company needs to find a better pump design.
Response from intexcorp.comBy Intex Consumer Service, January 10, 2025
Thank you for sharing your experience. We apologize for the issues you’ve faced with the pump and heating element. Your feedback regarding the design is valuable and will be reviewed as we work to improve the reliability of our products.
Written by a customer while visiting intexcorp.com
Customer Rating
2
Doesn’t last long !
on June 21, 2024
Posted by: Heather
from California
Gender:Female
Motor out in less than 2 years ! Also tried to get a replacement panel i used it for 2 minutes so they won’t refund ! But on the invoice it states 30’day refund policy ! When I call Intex they tell me that’s for retail stores! I’m emptying my spa and putting away !
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 24, 2024
We sincerely apologize for your experience with the PureSpa™ Greywood Deluxe Inflatable Hot Tub. Please give us the opportunity to help you. For troubleshooting assistance, contact us via chat at intexcorp.com or by phone at 310-549-8235.
Written by a customer while visiting intexcorp.com
Customer Rating
3
Cover Instructions Support
on April 13, 2023
Posted by: Anonymous
Good luck with the "new" cover. It's like putting a baby sock on an adult foot. You need HELP!!!! Just bought mine and the pump area is leaking. Instructions are horrible. Can't find the model on the web. Mine is square, not round. 2nd Intex spa in 3 years. Hoping this one doesn't go through pumps like the last, providing I can get the leak fixed.
Written by a customer while visiting intexcorp.com
Customer Rating
1
Terrible product and service
on October 29, 2022
Posted by: Alex Michel
Bought one last year and it started losing air. Received a warranty replacement A few months ago and didn't open the box and setup until last week. The new tub wouldn't even hold air through the first night! Now they say my warranty is expired and won't assist. STAY AWAY!
Written by a customer while visiting intexcorp.com
Customer Rating
4
Nice hot tub but not without issues
on July 21, 2022
Posted by: Anonymous
This is the 3rd Intex hot tub we have had and this one has some improvements over the others, but also some issues. The main issue is the new "Energy Saving" cover. It is not pictured here on the website but is the one that came with ours. The old one (pictured) was easy for one person to put on or off. The new one takes 2 people and is such a pain. I can tell you that in the future I will never buy a spa with that cover. The wireless control panel is nice, as is the mobile app which I can use to control the tub remotely. Were it not for the horrible cover, I'd say 5 stars.
Written by a customer while visiting intexcorp.com