Customer reviews from ASUS.com
ASUS - ZenBook 14" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce MX450 - 1TB SSD - Celestial Blue
Average customer rating
4.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
47
4 Stars
14
3 Stars
0
2 Stars
1
1 Star
1
100%of customers recommend this product.
(
24 out of
24)
Customer Reviews for ASUS - ZenBook 14" Touch-Screen Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce MX450 - 1TB SSD - Celestial Blue
Customer Rating
5
WOW! Amazing
on January 16, 2025
Posted by: Thomas1007
from Dallas, TX
My new Zenbook is much more than I expected! Two screens, pen, and even a backpack all included. Works prefect, no issues
Written by a customer while visiting ASUS.com
Customer Rating
5
I liked it very much
on January 21, 2025
Posted by: JACArrego25
from Bogota
The laptop is very undervalued. While everyone is focusing on MacBooks Asus made the imposible. Integrating dual super high quality touch screen with military grade protections is a really reliable and calming experience to have buying this computer. It’s very light weight and the price is just fair. Super fast and resilient when deploying heavy softwares at parallel runs. No lags at all. I am loving this
Written by a customer while visiting ASUS.com
Customer Rating
1
Stay away
on January 30, 2025
Posted by: CautionStayAway
from Bedford, PA
I have had issues with 2. The first one after the first month would get so hot I could not touch it and it would crash, it would stop playing sound after 2 hours of operation. The second one is 2 days old and is having issues playing sound. There have been several remote sessions trying to fix the audio issue. DO NOT BUY!!!!!
Response from ASUS.comBy Chantae, CLM, February 8, 2025
Dear Valued Customer,
We sincerely apologize for the overheating and audio issues you're experiencing with the notebook and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2502009788-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
We sincerely apologize for the overheating and audio issues you're experiencing with the notebook and for the inconvenience this has caused you. This is not the kind of quality to expect from our products and it's not the norm. Please allow us to make your experience with ASUS a better one.
Based on the issues described, we recommend updating the BIOS. Please back up all valuable data before proceeding as this may result in the loss of any current settings, apps, and data. Ensure the unit is plugged in and do not close the lid. The following FAQ below provides the troubleshooting steps.
If you already have the latest BIOS version installed, we recommend contacting our support team at https://www.asus.com/us/support/CallUs to further investigate the problems you're experiencing or to assist with getting the device repaired.
We stand behind our products and we continuously strive to improve our products and processes to achieve customer service excellence. For more information, send us an email at customerloyalty@asus.com and provide the case number "N2502009788-0001" for reference. We’ll do our best to provide a quick resolution to your case. Your feedback is important as it helps with improvements to ASUS Support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
How to update BIOS in Windows - https://www.asus.com/support/FAQ/1008276/
Written by a customer while visiting ASUS.com
Customer Rating
5
Fantastic machine
on March 14, 2025
Posted by: Duo zenbook
from Chicago
Love the double display and the performance is amazing
Written by a customer while visiting ASUS.com
Customer Rating
4
Magnificient screens added new function for me
on March 16, 2025
Posted by: Ostinato10
from Tallahassee, FL
The best part of the Duo is its screens and Asus had made it easy to extend the screen of my desktop with this laptop. This means instead of gathering dust for much of the year, I get virtually continuous of is it. The downside is it runs warm and is a little heavier than many 14" laptops. Nevertheless, there is no other machine quite like it and I would purchase it again. Weigh the endorsement, however, knowing I was offered an extended 90 day warranty to leave a review.
Written by a customer while visiting ASUS.com
Customer Rating
5
Zen book duo
on May 9, 2025
Posted by: Yztonyasus
from Minnesota
I got the zen book duo and it was my first pc and loving it so far. The duo screen is really helpful for my work
Written by a customer while visiting ASUS.com
Customer Rating
5
Fabulous Acer Duo! Fast and 2 screens!
on May 10, 2025
Posted by: Bmbrock444
from Ann Arbor, Michigan
The Acer Duo is Amazing! Very fast, 32gb memory, 2 terrific screens, detachable keyboard. Excellent build. Just perfect for daytrading!
Written by a customer while visiting ASUS.com
Customer Rating
5
Beautiful
on May 27, 2025
Posted by: M1nhtr1d1eu
[This review was collected as part of a promotion.] Beautiful everything screen and build..........!!!!!
Written by a customer while visiting ASUS.com