Customer reviews from jbl.com
JBL - Flip 5 Eco Portable Bluetooth Speaker - Green
Average customer rating
4.3
(1,150 Reviews)
Rating breakdown 1,150 reviews
5 Stars
850
4 Stars
89
3 Stars
58
2 Stars
46
1 Star
107
85%of customers recommend this product.
(
734 out of
866)
Customer Reviews for JBL - Flip 5 Eco Portable Bluetooth Speaker - Green
Customer Rating
5
Amazing Sound and Customization is Crazy Cool
on November 11, 2019
Posted by: Anonymous
from Louisiana
I had a friend bring one of these on a trip, an earlier version of the Flip. When it was cranked up it filled a really large room, I looked for the sound system...ha. I got one customized and it turned out really nice, great job JBL.
Written by a customer while visiting jbl.com
Customer Rating
5
Love this Speaker!
on November 11, 2019
Posted by: Chris997
from Chicago, IL
Best quality for your money. Speaker can get as loud as you need it to and has a sleek looking appearance! Should’ve bought it a long time ago.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
Works well
on November 5, 2019
Posted by: Porylo
from Wallingford, CT
I like it a lot I just don’t link how it syncs to my laptop and says it’s connected but doesn’t play through the speaker, which Was probably the main reason why I bought this speaker
I would recommend this to a friend!
Response from jbl.comBy Kris, Customer Service, November 8, 2019
We'd like to get more information from you so we can check how to help. Please contact our Customer Support team at https://support.jbl.com/us/en/.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound and perfect size
on November 5, 2019
Posted by: jejjowens
from Dallas, Texas
I previously purchased a JBL Charge 4, which is an awesome speaker as well, but wanted something a little smaller. Was going to buy the Flip 4, but waited for the Flip 5 due to it having USB C charging. We use this speaker all the time while cooking in the kitchen or grilling outside and it's perfect for traveling. You may be asking why not use the Charge 4 for these situations, but the Charge 4 is much louder at lower volumes and don't want to be that one disruptive neighbor that cranks their music too loud. The smaller size of the Flip 5 (compared to the Charge 4) also takes up less room in a backpack, which can be extremely helpful when packing for a trip. If hanging out with friends or somewhere that we can crank the volume or aren't concerned about space, it's definitely the Charge 4 over the Flip 5. The Flip 5 has great sound, looks good and has great battery life...plus has USB C charging. We have no complaints and would recommend to everyone. We were looking at other brands (spent a lot of time playing the demos set-up at various stores), but think JBL had the best mix of sound and features especially for the price.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Speaker sounds good but customer support is awful
on November 4, 2019
Posted by: jgreene101
from Vatera, Greece
Just bought the speaker and it will not connect to my Windows 10 laptop.
“Larry” from customer support was useless.
I can understand that maybe I need a driver or something, but where to find it? Not on the JBL website and certainly not from anything Larry can offer.
Did I miss something? Is there a mystery driver out there?
Response from jbl.comBy Mario at Customer Service, Customer Support, November 5, 2019
Thanks for the review, we appreciate the feedback you've provided to us. We understand that our JBL Flip 5 did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department. The driver that you need would be directly from your computer. You need to update all of your Windows 10 drivers, especially the Bluetooth driver for it to work.
Written by a customer while visiting jbl.com
Customer Rating
2
Great Sounding Speaker - But Hates older speakers
on October 28, 2019
Posted by: Supaslicer
from Buffalo,NY
I am the purchaser of multiple JBL speakers - i have bought a JBL Flip4 for EVERYONE i know. I have an entire crew i ride bikes with, and for christmas I bought them all the JBL Flip 4s because of the connect plus feature. This allows multiple speakers to sync and play music all at once. GREAT FEATURE!!! LOVED IT! Everyone could jam to the same tune. AMAZING
However, I recently had my flip 4 stolen and could only find a flip 5 in a pinch, so i purchased this model. It sounds great, has a little more punch than the 4, however, JBL decided to abondon connect + for an "all new feature" which leaves my new speaker high and dry when listening to music with everyone else.
Everyone else can connect, but the new feature does nothing for legacy speakers. It is poor to just abondon a protocol for a new protocol with no REAL heads up. I also assume somehting could be done to account for someone who has purchased multiple speakers with the old protocol.
This is the biggest reason for the poor score, its not the speakers fault, it does sound great, but something that was so important to me is changed without better messaging. So if you own legacy products with connect+, avoid all new JBL products. I am trying to find a used JBL flip 4 now.
No, I would not recommend this to a friend.
Response from jbl.comBy Jem G., Customer Support, October 30, 2019
Thanks for the review, we appreciate the feedback you've provided to us. We understand that the JBL Flip 5 didn't meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Planned Obsolescence
on October 23, 2019
Posted by: BearsIn3D
from San Jose, CA
Every 2 years they come out with some kind of new connectivity version to force you to buy the new products. I bought a charge 4 less than a year ago and now this Flip 5 cant even connect with it. Not only that but they didn’t even both to upgrade to Bluetooth 5.0, its still the same Bluetooth version....
No, I would not recommend this to a friend.
Response from jbl.comBy Pearly, Customer Service, October 24, 2019
Thanks for posting a review. We appreciate you sharing your experience and feedback on your JBL Flip 5 with us. We're always looking for ways to improve, and we'll make sure your feedback gets to the right team.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Sound
on October 23, 2019
Posted by: Frank j
from Ch
I bought one about three months ago when it was first released and I bought a second just to have a better stereo effect. They link together very easy using the party boost feature but sometimes one cuts out and it has to be re-started. I'm using spotify for the music and I'm nut sure if it's my wifi connection or the Flip5. They sound really clear and well worth buying a second.
I would recommend this to a friend!
Written by a customer while visiting jbl.com