Customer reviews from sterilite.com
Sterilite - Convenient Versatile Clear Organizing Storage File Box w/Lid (4 Pack)
Average customer rating
3.6
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
9
4 Stars
3
3 Stars
1
2 Stars
2
1 Star
4
81%of customers recommend this product.
(
13 out of
16)
Customer Reviews for Sterilite - Convenient Versatile Clear Organizing Storage File Box w/Lid (4 Pack)
Customer Rating
1
lids shrink! very weird
on September 3, 2023
Posted by: confused on this one
from Chapel Hill NC
Gender:Male
Why do the lids shrink in size? very odd. I suppose if I had kept them connected to the bins, it would not happen, but I have 3 letter bins, and the tops almost fit, but the last corner won't snap in! clearly, they shrunk! I tried to soak in water to see if that helped, but no luck
No, I would not recommend this to a friend.
Response from sterilite.comBy Sterilite, Marketing, September 5, 2023
Hello, the lids should not shrink on the Sterilite File Box. In order to further assist you please contact us at marketing@sterilite.com.
Written by a customer while visiting sterilite.com
Customer Rating
1
DECEPTIVE SIZING
on March 5, 2024
Posted by: Barbie28311
from New Mexico
Gender:Female
While this says it is 18-1/2" long, this is very deceptive. on each side is a decorative piece of plastic, and they are measuring this into the size - but it is on the sides of this box, so it is basically 2 inches shorter on each side, meaning it's more like 14" long. Inside is the same - there is plastic to hang files, and that takes up space, so if you are looking for a box 18-1/2" long to have something that size fit inside here, look elsewhere. Sterlite, this is deceptive and wrong - the box should be measured from the inside so people can buy the correct size for what they need, NOT adding decorative plastic past those dimensions and counting that.
No, I would not recommend this to a friend.
Response from sterilite.comBy Sterilite, March 6, 2024
Hello Barbie28311, the dimensions listed on our website and labels are the measurements taken from the widest points of the product, typically the lid or top, and include any protrusions such as latches. Inside bottom dimensions are smaller as the product tapers downward. This is the universal method for measuring housewares. We are very sorry to hear the File Box did not meet your size expectations. Product quality is very important to us and we will pass your feedback on to the team. Please contact the retailer you purchased it from and request a refund or exchange.
Written by a customer while visiting sterilite.com
Customer Rating
1
Brittle Lids Make These Useless
on October 29, 2025
Posted by: H20Sign
from Huntington Beach, CA
Gender:Female
I’m a professional home organizer and often purchase storage products for client paperwork. After buying several of the Sterilite File Boxes (Model 1868), I can confidently say these are absolute junk. The lids are incredibly brittle and crack with even minimal use and little weight added to the inside of the box, which instantly renders the boxes useless. It’s disappointing that replacement lids aren’t available—such a waste.
Sterilite really needs to redesign these with a sturdier, stackable lid that can actually hold up to normal handling. Until then, I can’t recommend them for anyone who needs reliable, long-term file storage.
Response from sterilite.comBy Marketing, October 30, 2025
Hi H20Siign! We are sorry to hear the inconvenience of the lid breaking on your File Box. Product quality and customer service are very important to us. Please reach out to us at Consumer-Team@sterilite.com for further assistance.
Written by a customer while visiting sterilite.com