Customer reviews from Samsung US
Samsung - Laundry MultiControl Kit - Black
Average customer rating
1.4
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
0
1 Star
13
0%of customers recommend this product.
(
0 out of
9)
Customer Reviews for Samsung - Laundry MultiControl Kit - Black
Customer Rating
1
Too short
on March 3, 2022
Posted by: Edward
from Nashville, TN
so i bought the new 8800 washer/dryer combo along with the samsung stacking kit. i also ordered the multi control kit. it was out of stock so after waiting for almost 3 months it came in finally. well when i tried to hook it up the dryer side of the cord is too short and will not reach the dryer input port.
i don't get it. i do not see multiple options depending upon the machine models.
once again just terrible attention to detail.
now if i do not connect the bracket and just use the cord portion it does work to control both units. this is not the intended design or installation however.
i don't get it. i do not see multiple options depending upon the machine models.
once again just terrible attention to detail.
now if i do not connect the bracket and just use the cord portion it does work to control both units. this is not the intended design or installation however.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, September 26, 2022
Hello Edward,
We appreciate your review of your overall experience with this MultiControl Kit, and we'll be glad to look into this for you.
Here is a link to the website for the full specifications of the product for reference.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/mullticontrol--connector-cable-dv-mck-a1/#specs
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144963677) to help our team pull up your information.
Thank you!
-Angelica
We appreciate your review of your overall experience with this MultiControl Kit, and we'll be glad to look into this for you.
Here is a link to the website for the full specifications of the product for reference.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/mullticontrol--connector-cable-dv-mck-a1/#specs
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144963677) to help our team pull up your information.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
The DRYER cable is crazy short
on April 5, 2022
Posted by: iRon111
from Inland Empire
i tried adjusting the cable, but it's really that short. it's connected to a small pcb. i was hoping to feed some of the washer cable onto the other side, because there's more slack on that side. pretty disappointing and terrible design from samsung.
also using multicontrol is hit and miss. sometimes the washer control panel throws an error code '9c1'. what is going on, samsung?
also using multicontrol is hit and miss. sometimes the washer control panel throws an error code '9c1'. what is going on, samsung?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, August 9, 2022
Hi iRon111.
We apologize that your experience with the Samsung PedestaL was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Regarding the error message you are getting, I suggest you check this link to help you.
Samsung Dryer has an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144781285
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the Samsung PedestaL was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Regarding the error message you are getting, I suggest you check this link to help you.
Samsung Dryer has an error code.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144781285
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Cable is too short
on May 9, 2022
Posted by: TomH
from Oviedo, FL
when mounted, cable end labelled "dryer" does not reach port on dryer model dve45a6400v/a3.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy Camille , Samsung Care, August 9, 2022
Hi TomH.
We apologize that your experience with the Samsung Multi Control Kit was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144781345
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the Samsung Multi Control Kit was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144781345
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
3
It works, just takes more effort
on June 20, 2022
Posted by: Ogwo42
from Maryland
the cable fits, just.
it does control the dryer from the washer, after a lot of extra effort not in the installation video.
samsung, would it have killed you to make the dryer end of the cable 1"/2.54 mm longer?
800 characters was not enough to detail what it took to make this installation work.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, September 26, 2022
Hello Ogwo42,
We appreciate your review of your overall experience in installing the MultiControl Kit for your dryer and washer, and your feedback will help us improve the quality of the products we offer.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
We appreciate your review of your overall experience in installing the MultiControl Kit for your dryer and washer, and your feedback will help us improve the quality of the products we offer.
Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible part
on July 19, 2022
Posted by: Tori
from Ohio
too short - barely connects. and dryer only ran a couple of times from the connected control and niw stopped. forget calling support
piece if junk fir a beautiful washervand dryer
could be easiky fixed by making cord one or two inches longer
piece if junk fir a beautiful washervand dryer
could be easiky fixed by making cord one or two inches longer
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, August 8, 2022
Hi Tori.
We apologize for your experience with the MultiControl™ Kit was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144777631
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize for your experience with the MultiControl™ Kit was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144777631
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
On my second one, doesn't work
on May 22, 2022
Posted by: EmHi
the first one i got has the issue others have, it was assembled incorrectly and was switched around. i got another one as a replacement, this one is assembled correctly, but the dryer wire is almost too short. once connected, it still doesn't see the dryer, keeps saying connect the dryer. it is connected! getting support so far seems to be a problem, no one at samsung support seems to know how to troubleshoot this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, September 26, 2022
Hello EmHi,
We appreciate your review of your overall experience with this MultiControl Kit, and we'll be glad to look into this for you.
Here is a link to the website for the full specifications of the product for reference.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/mullticontrol--connector-cable-dv-mck-a1/#specs
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144963722) to help our team pull up your information.
Thank you!
-Angelica
We appreciate your review of your overall experience with this MultiControl Kit, and we'll be glad to look into this for you.
Here is a link to the website for the full specifications of the product for reference.
https://www.samsung.com/us/home-appliances/home-appliances-accessories/washers-dryers/mullticontrol--connector-cable-dv-mck-a1/#specs
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144963722) to help our team pull up your information.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Flaw in design
on May 12, 2022
Posted by: solo stacker
from portland, OR
the dryer cord is on the wrong side. i took the chip cover off to see if i could rotate the chip 180 degrees, but sadly the chip board can only be inserted in the wrong direction because it has a hole on one side that fits over a plastic bump.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Camille , Samsung Care, August 9, 2022
Hi solo stacker.
We apologize that your experience with the Samsung Multi Control Kit was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144781369
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
We apologize that your experience with the Samsung Multi Control Kit was less than ideal. We appreciate all feedback that helps us understand how to improve our products.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket Number: 1144781369
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Not compatible
on January 26, 2023
Posted by: Samuel
from Denver, CO
I just got this and it is too short. Samsung changed the location of the port on some of its washing machines so now it's on the opposite side of the washer, making it far away from the dryer port. Agree with everyone else that this is problem and apparently not on Samsung's list of things to correct. It's also very absurd to me that you can't control the dryer via Wi-Fi from the washer. Seriously makes no sense to have a wired connection when your washer and dryer already have Wi-Fi and we live in the 21st century. I would suggest a wireless option.
Now I will await the response to call customer support which I am not going to do unless it involves a free cable that's long enough.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, January 31, 2023
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Written by a customer while visiting Samsung US