Customer reviews from cafeappliances.com
Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Average customer rating
4.5
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
130
4 Stars
22
3 Stars
9
2 Stars
4
1 Star
8
88%of customers recommend this product.
(
113 out of
128)
Customer Reviews for Café - 30" Built-In Single Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Stainless Steel
Customer Rating
3
Would be good if the door would shut
on March 11, 2023
Posted by: Pyegirl
from Michigan
We were really excited about this new oven. The first thing we did was a roast chicken…put it in, the oven told me when it was done. Fantastic. Next cookies. Disaster. The oven door would not stay shut and would literally turn off. I couldn’t figure out the problem until my husband found that the door wouldn’t stay shut. We’ve called for service and the new hinges are not available. It’s been about 6 weeks.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Devin@Cafe, GE_Appliances, March 15, 2023
Hello,
We are so sorry to hear that you are experiencing this issue with your new Café single-wall oven. We can definitely understand the disappointment and frustration this causes, and we truly apologize for the inconvenience. This is definitely not the quality we expect here at Café Appliances.
With that being said, we are so sorry that the parts you need to resolve this issue are out of stock and that you have been waiting approximately 6 weeks. We would recommend calling and speaking with our Parts Store directly to see if they can provide you with an ETA of when the parts might be available. You can call them at 1-877-959-8688 Monday - Friday: 9 a.m. - 7 p.m. ET.
We hope this helps. Again, we are so sorry for the inconvenience. Thank you for your patience and understanding.
-Devin@Café
We are so sorry to hear that you are experiencing this issue with your new Café single-wall oven. We can definitely understand the disappointment and frustration this causes, and we truly apologize for the inconvenience. This is definitely not the quality we expect here at Café Appliances.
With that being said, we are so sorry that the parts you need to resolve this issue are out of stock and that you have been waiting approximately 6 weeks. We would recommend calling and speaking with our Parts Store directly to see if they can provide you with an ETA of when the parts might be available. You can call them at 1-877-959-8688 Monday - Friday: 9 a.m. - 7 p.m. ET.
We hope this helps. Again, we are so sorry for the inconvenience. Thank you for your patience and understanding.
-Devin@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Safety Issue
on March 16, 2023
Posted by: BethP711
from Peotone,IL
My Wall oven touchscreen stopped working within the first year. We have the oven on and running the timer goes off and the screen is blank and we have no way of turning the unit off and have to shut off on our electrical panel.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, March 16, 2023
Hello,
We’re so sorry to hear that your oven’s touchscreen has given you trouble. We know it’s incredibly frustrating when an appliance doesn’t work as expected, but it can be even worse when it’s something you rely on often like an oven. If you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@Café
We’re so sorry to hear that your oven’s touchscreen has given you trouble. We know it’s incredibly frustrating when an appliance doesn’t work as expected, but it can be even worse when it’s something you rely on often like an oven. If you haven’t already, we recommend scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Baking never looked so good
on April 5, 2023
Posted by: Chatham Charm
from Cape Cod, MA
Amazing features and beautiful looking. Only complaint is the app and connecting to Wi-Fi. Eventually figured that it didn’t like the lengthy Wi-Fi network name. Simplified the name and, voila!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Has lots of features but most are useless
on May 29, 2023
Posted by: Suzanne H
from Virginia
This oven has lots of things you can do with it—except most of them I’d never use, like some “precision cooking” of certain foods most of which I’d never cook: The fact you can’t select your own temperature for the oven makes NO sense. You can only select from their menu which is set every 25 degrees (300, 325, 350 etc). Also you HAVE to be connected to the app for all functions to work. Again, nonsensical. It works but not sure it’s worth the extra cost.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, May 31, 2023
Hi,
We're sorry this Cafe oven hasn't met expectations. Your experience with our appliances is important to us, and we appreciate your comments on the temperature and features of this oven. If you're having any trouble with the SmartHQ app, feel free to contact us and we'll be happy to help. You can do so by calling our Connected Home Support Team at 1-800-220-6899 or you can emailconnected@help.geappliances.com. Thanks for sharing this and have a great day.
-Sylvia@Cafe
We're sorry this Cafe oven hasn't met expectations. Your experience with our appliances is important to us, and we appreciate your comments on the temperature and features of this oven. If you're having any trouble with the SmartHQ app, feel free to contact us and we'll be happy to help. You can do so by calling our Connected Home Support Team at 1-800-220-6899 or you can emailconnected@help.geappliances.com. Thanks for sharing this and have a great day.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Not worth the money
on August 17, 2023
Posted by: gb26
Overall the oven does a good job at baking. The cons to the oven are:
In app viewing - hit or miss if it's going to work or not. 9 out of 10 times it doesn't load the camera, just get up off the couch and go check on your food
Timer - three times now, the timer has been set and will continue to beep with no way of turning it off. We had to cut power at the breaker to get it to reset.
Temperature probe isn't accurate
In app viewing - hit or miss if it's going to work or not. 9 out of 10 times it doesn't load the camera, just get up off the couch and go check on your food
Timer - three times now, the timer has been set and will continue to beep with no way of turning it off. We had to cut power at the breaker to get it to reset.
Temperature probe isn't accurate
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Sylvia@Cafe, Cafe, August 18, 2023
Hi,
We appreciate you leaving a review for this Cafe oven, and we apologize if it hasn't met your expectations. Your comments on the camera and timer are important to us and we'd like to help. Please contact our Connected Home Support Line at 1-800-220-6899 with any questions and they'll be happy to help. Thank you.
-Sylvia@Cafe
We appreciate you leaving a review for this Cafe oven, and we apologize if it hasn't met your expectations. Your comments on the camera and timer are important to us and we'd like to help. Please contact our Connected Home Support Line at 1-800-220-6899 with any questions and they'll be happy to help. Thank you.
-Sylvia@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
I'm very happy we chose this oven
on May 4, 2024
Posted by: CarolynFH87
from Houston, TX
Heats evenly (although preheating is a bit slow), baking and air frying work well, so does cooking with the probe. I'm really especially fond of the extension racks - they roll out and back in so easily, even with a heavy pan on them!
I would recommend this to a friend!
Response from cafeappliances.comBy Devin, Cafe_Appliances, May 8, 2024
We're happy to hear you're satisfied with your new Cafe Appliances built-in oven, and the air fry feature and cooking probe performs as expected. The extension racks are super convenient due to the ability to roll them out, and we're glad you're loving that too! Thank you for trusting our brand for your home!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features, got rid of my air fryer
on July 12, 2024
Posted by: Isak
from Tampa
Love the look! ....................................
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great choice for our family
on July 29, 2024
Posted by: lake home kitchen
This is our 2nd Cafe wall oven . After using our 1st Cafe wall oven, we liked it so much that when it was time to replace another wall oven (different manufacturer) we decided it was only smart to get a 2nd unit. The unit we replaced was 25+ years old and provided us with good service over the years but when we couldn't get local service and spare parts easily it was time to change. Having changed out our refrigerator and dishwasher and switched both to Cafe, we decided it was an easy choice to get another CTS90DP2NS1. We love having twice the cooking space and especially are excited to have this for our family holidays. Note we just replaced our Microwave with a new Cafe. Now everything matches and looks great.
Written by a customer while visiting cafeappliances.com