Customer reviews from cafeappliances.com
Café - 21.3 Cu. Ft. Bottom-Freezer Built-In Refrigerator with Left-Hand Side Door - Stainless Steel
Average customer rating
3.7
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
8
4 Stars
6
3 Stars
1
2 Stars
4
1 Star
2
59%of customers recommend this product.
(
10 out of
17)
Customer Reviews for Café - 21.3 Cu. Ft. Bottom-Freezer Built-In Refrigerator with Left-Hand Side Door - Stainless Steel
Customer Rating
4
Replacement refrigerator
on May 11, 2021
Posted by: sjb1
from California
We purchased the Cafe to replace our 21 year old Kitchenaid. I hope we have as much success with the Cafe. So far, I am very happy. The only change I would have liked, would be to have the door shelves adjustable.
I would recommend this to a friend!
Response from cafeappliances.comBy Mikayla@Cafe, Cafe_Appliances, May 17, 2021
Hi there - Thanks for taking the time to write a review. We're glad to hear that overall you're pleased with your new refrigerator. Your suggestion about adding adjustable door shelves is greatly appreciated. As we always work to improve our products, we'll be sure to share your comments with our product design team. Thanks for making Café a part of your home! -Mikayla@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Continuous Build-up of Ice on Freezer Floor
on May 20, 2023
Posted by: MGNJ
from NJ
We were happy with our 2 year old refrigerator until ice began to build up on the freezer bottom every few weeks. This despite our paying attention to closing the freezer door. Ice also builds up on the bottom door edge and may interfere with the bottom door seal. Also, the refrigerant can now be heard circulating in the system where the unit used to be quiet.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, May 22, 2023
Hello,
We’re sorry to hear that your refrigerator has started to frost up and that you’ve begun hearing noises from the refrigeration system. We know having a fridge and freezer that work like they should is important, and we want to help. We recommend taking a look at the article below for some things you can try on your own to stop your freezer from frosting.
https://repair.geappliances.com/resources/ge-freezer/why-is-my-freezer-frosting-up
Refrigerators can make a wide variety of sounds during operation, and we know that having a new one pop up is concerning. We recommend taking a look at these next links for sounds you may hear when your refrigerator is running.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If none of that helps, this model does have a 5-year warranty on the sealed refrigerating system. We recommend having the issue diagnosed by a certified GE technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for taking the time to leave us your review and please know we’re here should you need further assistance. -MichaelB@Café
We’re sorry to hear that your refrigerator has started to frost up and that you’ve begun hearing noises from the refrigeration system. We know having a fridge and freezer that work like they should is important, and we want to help. We recommend taking a look at the article below for some things you can try on your own to stop your freezer from frosting.
https://repair.geappliances.com/resources/ge-freezer/why-is-my-freezer-frosting-up
Refrigerators can make a wide variety of sounds during operation, and we know that having a new one pop up is concerning. We recommend taking a look at these next links for sounds you may hear when your refrigerator is running.
Normal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Abnormal:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17473
If none of that helps, this model does have a 5-year warranty on the sealed refrigerating system. We recommend having the issue diagnosed by a certified GE technician. You can schedule service by calling 1-800-432-2737 or by going to https://www.geappliances.com/ge/service-and-support/service.htm.
Thank you for taking the time to leave us your review and please know we’re here should you need further assistance. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
4 service calls/2 months later, still not working
on November 30, 2021
Posted by: Sean Ryan
from Lewes, DE
I purchased this the counter depth refrigerator as a part of a complete appliance package (fridge, microwave, dishwasher, oven range) for a full renovation of a duplex kitchen. The Cafe line of GE appliances look very sleek and that feature appealed to me.
However, my refrigerator and freezer has NEVER actually cooled. I had professional installation and now after after 4 separate service calls, 2 groups of technicians and over 2 months (first service call on 9/23/21), confirmation 064863702, I still have a non-functioning refrigerator.
This refrigerator is for a rental unit and I cannot rent the unit without a working appliance. I have lost at least 3 months of rental income and still no end to the problem in sight. If you find yourself in need of nice appearing appliances for personal or rental properties, at this point I would suggest looking to another, more reliable brand. Had I read the reviews prior to purchasing, I would not be surprised by the performance of this appliance.
I plan to request full refund and removal of this appliance if my 5th service call produces the same result. I also appreciate the replies from GE on this unfavorable reviews on this website, "contact if you have any questions," without actually providing specific information to do so.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Guy@Cafe, Cafe Appliances, December 1, 2021
Hello there, we couldn't be more sorry to hear that after 4 separate service calls your refrigerator still isn't working. We can only imagine how frustrating this would be for you considering this is never the experience we want for our consumers. If you still have any issues once your next service appointment is complete, please message us on social media so we can assist you further. This included Facebook, Twitter, or Instagram. We're wishing you the best and we look forward to you getting this issue resolved.
Guy@Cafe
Guy@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Avoid At All Cost
on October 2, 2021
Posted by: bosox
from California
For 8 grand you would think that quality control would be paramount. Nope. Door out of alignment. Handle scarred. replacement handle even worse. Sad. You want to support an American company, but this is what you get, and for 8k! Spend the extra 2 or 3 grand and get a quality product.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Chris@CaféAppliances, Café Appliances, October 5, 2021
Hello, thank you for your review. We are very sorry that your refrigerator's quality has not lived up to your expectations. Our appliances are built to last and this is not something we would expect to hear. Please know that we value your business and apologize for any unexpected inconvenience and frustration this may have caused. If you have any further questions or concerns, please feel free to contact us any time as we are always here to help. -Chris@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Ordered,delivered,DEFECTIVE,returned,refunde
on April 17, 2021
Posted by: Patty51
from California
I received NEW fridge defective , refrigerator NOT COOLING & NOT FREEZING . Cannot believe that I bought NEW fridge & was DEFECTIVE !!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, April 20, 2021
Hello- We apologize for your inconvenience in this matter. We are so sorry that you had this experience. We hope you will allow us to have another chance to earn your trust and business. Thank you! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
easy to access items
on April 22, 2021
Posted by: Ham123
from dallas, texas
This is better than our previous sub-zero which we have had 2 over the past 25 years
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Very nice lines
on July 17, 2021
Posted by: Blackhawks007
from Leawood
I have had other refrigerators in the past and the Cafe refrigerator has by far surpassed my expectations.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
No frills, handsome, value for $ built-in fridge
on December 30, 2021
Posted by: Asha
from San Jose, CA
A no-frills, value for money built-in refrigerator. Good looking, plenty of storage space, and well priced in the built-in segment. We’ve had it for 6 months now and love it!
Written by a customer while visiting cafeappliances.com