Customer Reviews for GE Profile - 30" Built-In Single Electric Convection Wall Oven with Right-Hand Side-Swing Door - Stainless Steel
Customer Rating
5
Love the oven
on January 6, 2024
Posted by: nkdm
from Springfield MO
Really like how it looks, love the door that swings to the left.. Slide out bottom rack. Even heating. I'm not thrilled with the idea of it being connected to the internet. For us at our age it is not easy to set it up.
love the ease of use and the truly self cleaning surfaces. It heats fast and maintains its temperature during the cooking time. Best of all I can control it all from my phone!
Sadly our oven was dead on arrival. It was installed on December 5. It never worked from the moment we got it. The oven would not respond. Then after waiting a bit, it turned on heated to 190 F and froze. We were not able to turn off the oven or do anything with it. The only way we could turn the oven off when it froze was to flip the breaker on our electrical panel. We called for tech help the day we got it. The troubleshooting ideas did not work. An engineer came out to look at it. The oven did all of the same things to him that it did to us. It took a while to come in, heated to 190, froze, and would not turn off until we flipped the breaker. The engineer said that we need a new motherboard and another part. So from the moment we received our brand new oven, it did not work. I bought a lemon. I bought a brand new unusable oven. GE does not want to install a brand new oven. They want me to keep the broken oven and have it repaired before we ever got to use it. We are not happy customers.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, December 21, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're sorry to hear about the oven having so many issues during installation. That is not the kind of experience we want for anyone.
We're glad you got in touch with our service team and had one of our technicians check everything out. Also, we are going to note this down and forward it over to our product team to review. This way we can look for improvements and help prevent this from happening in the future.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
The product looks great and runs great. Some problems with internet hook up. Diagnostics are inadequate and it needed a strong wifi signal. Switching between cell phone and house wifi was not done well, but finally connected and updated. Smart connection not terribly useful and get phone messages with preheat completion and timer finished, even when standing next to the unit. But as an oven it is great. Also I should be able to change the built in pictures with my own.
Great oven. Heats perfectly to temp. Love the side opening door - so much safer, especially with heavy cooking utensils. Having some issues with pairing the oven with our iPhones, but we'll get ther