Customer reviews from cafeappliances.com
Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Matte White
Average customer rating
4.6
(181 Reviews)
Rating breakdown 181 reviews
5 Stars
148
4 Stars
17
3 Stars
5
2 Stars
3
1 Star
8
91%of customers recommend this product.
(
126 out of
139)
Customer Reviews for Café - 30" Built-In Double Electric Convection Wall Oven with True European Convection and In-Oven Camera, Customizable - Matte White
Customer Rating
1
Appealing look, not all features work.. misleading
on October 15, 2022
Posted by: Kitchen_Remodel
from Omaha, Ne
I splurged on this appliance based off of the camera feature. I was extremely excited to use the oven and test out the camera. However, once the oven finally got here in May (after 8 months of waiting) we installed it and had issues connecting it to our devices. After many tried and failed attempts one of us finally were able to connect to the oven. With that said only one phone is able to be connected to the appliance. Additionally, the camera has never worked. The appliance had an update available, which we did and thought this would resolve the issue, but the camera still does not work and persistently loads for 5 minutes before giving an ERROR notice. And only one phone still can only be connected.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Elliot@Cafe, Cafe Appliances, October 17, 2022
Hello there, thank you for taking the time to let us know how your experience with this oven has been. We are so sorry to hear that you have not quite been able to use all of the features you would expect, and we can definitely understand how frustrating this would be.
Our Connected Home Support Team specialists are always happy to lend their expertise on this matter. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com
We hope this helps you get the use you need out of your ovens, and please know that we are always here to assist you in any ways that we can. -Elliot@Cafe
Our Connected Home Support Team specialists are always happy to lend their expertise on this matter. You can reach them at 1-800-220-6899, Monday through Friday 9 a.m. – 11 p.m. ET, Saturday - Sunday 9 a.m. – 3 p.m. ET, or email connected@help.geappliances.com
We hope this helps you get the use you need out of your ovens, and please know that we are always here to assist you in any ways that we can. -Elliot@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Broke after one month
on February 13, 2022
Posted by: Mary Chris
from Dalton Massachussetts
Not happy broke after one month Almost three weeks so far with no ovens waiting for parts
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Michael @ Cafe Appliances, Cafe Appliances, February 15, 2022
Hi there,
Thanks for taking the time to leave a review. We're sorry to hear about your oven malfunctioning and that you're having to wait a while for the parts needed to make the repair. We're sure that this would be frustrating.
Know that one of our agents will be reaching out soon via email to investigate further.
All the best and thanks for your patience in the meantime.
Michael@Cafe
Thanks for taking the time to leave a review. We're sorry to hear about your oven malfunctioning and that you're having to wait a while for the parts needed to make the repair. We're sure that this would be frustrating.
Know that one of our agents will be reaching out soon via email to investigate further.
All the best and thanks for your patience in the meantime.
Michael@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very disappointed
on March 3, 2023
Posted by: Tiredmom17
Right as I got this email to rate my oven I came to my phone to turn it on- because the screen is always blank now or only shows a few buttons. There’s no update needed. I can’t use the touch screen only after a few months of owning it
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, March 7, 2023
Greetings! Thank you for providing us with your feedback. We are so sorry to hear that you are experiencing this issue with your brand-new wall oven. We know how frustrating this must be, and we are happy to provide guidance. When your display/control panel goes blank, we recommend fully resetting your appliance by disconnecting power from the unit for 2 - 3 minutes and reconnecting power. Again, we are so sorry about this, and we hope the information provided is of assistance. We appreciate you choosing Cafe Appliances for your home, and we hope you enjoy your new wall oven for many years to come. Happy cooking! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Never would buy another GE product
on February 14, 2024
Posted by: Diane w
from Ct
Only 1 timer. Can only use I oven at a time. Why would they make it this way
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Tierra, Cafe_Appliances, February 16, 2024
With this model oven, you can use both cavities to cook. Please refer to page 7 of the owner's manual for guidance. Here is the link: https://products-salsify.geappliances.com/image/upload/s--_fG0mcn_--/qhh8bf7hasfginljuxos.pdf?_ga=2.177355046.2093975879.1708093958-132335501.1644413847
If the unit still won't allow you to use both at once, please schedule service online by visiting us at cafeappliances.com/service.
If the unit still won't allow you to use both at once, please schedule service online by visiting us at cafeappliances.com/service.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Looks great!
on March 23, 2021
Posted by: Dive
from Montana
It was difficult getting the rack in and scratched the inside some.
Looks great. Still learning all the features.
Looks great. Still learning all the features.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Really nice ovens
on April 5, 2021
Posted by: kdom
from Las Vegas, NV
We got the white version with brass hardware, looks great. My only minor complaint is that the sliding racks could operate a bit better, there are other ways on the market that feel much smoother and higher end. Otherwise touchpad, oven function, and everything work fine for the casual home cook.
I would recommend this to a friend!
Response from cafeappliances.comBy Joyce@Cafe, Cafe_Appliances, April 7, 2021
Hello- Thank you for taking the time to share your review. We are so happy to hear you are loving your double oven. This is a beautiful model and we are so glad it is working well for you and your family. If you are having an issue with you racks sticking. We recommend using some lubricant on the racks. Please take a look at the following link:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18673
If you have any questions in the future, please don't hesitate letting us know. We are always happy to help! Joyce@Cafe
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18673
If you have any questions in the future, please don't hesitate letting us know. We are always happy to help! Joyce@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Beautiful appliances
on June 13, 2021
Posted by: rkaleel
from Amboy, IL
They are perfect in our updated kitchen! Very classy.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great features easy to use
on July 20, 2021
Posted by: Nicken
from Loveland co
We have only had it a few days but it’s beautiful we love it
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com