Customer reviews from bestbuy-ca
Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Platinum Silver
Average customer rating
1.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for Dell - XPS 13.4" FHD+ Touch-Screen Laptop - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Platinum Silver
Customer Rating
1
Faulty hardware and software
on June 8, 2021
Posted by: ThePainter
from Ontario
Purchased a Dell XPS 13. Had to get a it replaced due to several issues. The replaced also had the same issues, ended up returning for a refund.
Issues:
Wifi
Bluetooth
Grinding sounds
Track pad failure
Wifi
Bluetooth
Grinding sounds
Track pad failure
No, I would not recommend this to a friend.
Written by a customer while visiting bestbuy-ca
Customer Rating
2
It’s Great...But
on June 12, 2021
Posted by: Dell tech support sucks
from Winnipeg
The positives:
The laptop is really nice. It looks and feels high end it is very fast. For my purposes it’s everything I was hoping for and then some.
The negatives: It has a couple of weird software issues right out of the box, like the search bar in the bottom left of the desktop does not work and it won’t search for available wifi networks. I have done all of the available updates and worked with dell tech support who were effectively useless. Basically Dell says it’s a software issue not a hardware issue so it’s not covered under warranty. So for $130 cdn someone from the software team can call me... which would be fine if the laptop was 6 months old, but it should work right out of the box without costing more money immediately shouldn’t it? Especially at nearly $2k.
I would recommend this to a friend!
Written by a customer while visiting bestbuy-ca