would not recommend. I normally only buy kitchenaid products, but this was the most expensive piece of junk ever. the turntable falls off the track when you put absolutely anything on it. anytime I put butter in it explodes all over the place. The food is either not warmed through and takes forever or it is completely overcooked. There is no rhyme or reason. This is a complete lemon microwave and would stay away from it.
Response from kitchenaid.comBy Branded Team, Consumer Care, August 29, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 786510 We look forward to speaking with you. Christy T
[This review was collected as part of a promotion.] We purchased this microwave for our new construction home and are very pleased with it. We bought the slim trim package so it looks really sleek. I love that the controls are inside the door, making it even more modern looking. This hasn't been an issue for us, but the height of the cooking area is not as tall as most microwaves so if you are used to putting really big things in a microwave, this would not be the right one for you. Overall, we are happy.
[This review was collected as part of a promotion.] Recently had kitchen remodeled and bought this microwave for it. It works nicely. I was afraid it was going to be too small/narrow to hold my casserole dishes but it holds them fine and works great. I like that it is quiet while cooking and not loud like my last one, and the “END” sound isn’t loud either so it doesn’t wake grandbabies up while they are sleeping. (My other one beeped so loud early in the morning it sometimes woke my grandkids when they stayed over.). I am having to get used to entering the time to cook and then closing the door to start it which is a change I’m not used to. Otherwise it cooks well and runs well and is a great microwave.
[This review was collected as part of a promotion.] I have had microwave about 3 months now. So far, so good. I like the streamlined look and it seems to cook well
[This review was collected as part of a promotion.] The door doesn't always close properly to allow cooking. The same problem exists with my daughters Maytag unit. Appears to be a defect that needs to be addressed corporate wide (KitchenAid, Maytag, and possibly Whirlpool). Other than that, it appears to operate properly