I am not impressed with this dishwasher. My builder put this in and in one year the bottom rack started to rust. It has now been 2 years and the rust is all over. I am trying to get a new bottom rack. The dishwasher cleans good on heavy mode but on normal mode I have still found stiuff on dishes. I rinse my dishes good before putting in machine.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, November 24, 2021
Hi there, we're pleased to know your dishwasher cleans well, but so sorry to hear that your bottom rack has been rusting. We can imagine how frustrating this would be for you to deal with, so this is certainly something we can discuss with our design team. If interested in a new bottom rack, you can find it here: https://www.geapplianceparts.com/store/parts/spec/WD28X26099
We appreciate you reaching out to us and we're wishing you the best.
We have had this dishwasher in our brand new house we only lived here for a month, its leaked several times ruining our floors and cabinets, and it never dries the dishes. They are literally soaking wet even the next day. I have let them sit in there for 2 days and they are still soaking wet. The door is very cheap quality as well. I do not recommend this product. We have always loved GE appliances but this is a disappointment!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, November 23, 2021
Hi there,
Congratulations on your brand new home! We can certainly understand your frustrations of your dishwasher leaking and not drying very well and would like to share some trouble shooting articles with you.
A little too loud and all plastic construction doesn't thrill me
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 15, 2021
Hey there, and thanks for taking the time to submit your feedback on your dishwasher. We hate to hear you have a concern over the noise level, as well as the construction of the unit. We know this may have caused inconvenience, and we’d like to assist.
Regarding the noise level, this dishwasher was designed to function at a level of 59 dBAs, a bit above the level of moderate rainfall. We do try to provide a quiet, peaceful washing experience, and we also strive to build quality products that are built to last, using durable materials. Our Design team will be informed of your concerns with both the noise level and the materials used for future review and development; we do value your insight, as we always like to know what our consumers think of our models.
We are confident this dishwasher will serve you well for a long time to come. If you have any other concerns or questions, we are happy to help any time. All the best! -Sarah@GEA
Went Dead after 6 weeks. Service and support is the worst ever experienced.
Features
2
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 18, 2021
Hey there, and thanks for taking the time to reach out to us. We truly hate to hear your dishwasher stopped working after six weeks; we know any issue with the appliance’s functioning would be frustrating to deal with, especially when the unit is so new. We’d like to assist.
You may want to ensure that there is no issue with the fuse or circuit breaker, and adequate power is getting to the unit. Checking that the control panel isn’t locked may also help. If you want to try any other troubleshooting steps to address your concern, we do have a section on troubleshooting in your manual, starting on page 19: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-1.pdf .
If you need an update from our Service department, they can be reached at 1-800-432-2737 and would be glad to help in whatever way they can. Our Parts department are also available if you wish to check on any updates regarding the availability of the part you’re needing; they can be called at 1-877-959-8688.
Notice of the trouble you’ve had, and the delay in resolving the issue, will certainly be sent to our team for review; we do value your insight, as we want to make sure we’re aware of any potential issues with this model. If you have any other concerns or questions, we’re always happy to offer assistance. -Sarah@GEA