Customer Reviews for GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - Stainless Steel
Customer Rating
2
Cheap and broken plastic components
on December 25, 2021
Posted by: Lptprt
from Palm bay, FL
We purchased a new home with this dishwasher installed. The upper spray arm keeps falling off. The plastic was broken and we need to purchase a replacement part before even washing the first load. We also noticed that many parts are discontinued for this model, so it seems like something will break soon and we will have to throw this washer in the trash soon.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 3, 2022
Hello there, thank you for taking the time to reach out to us. We're so sorry to hear about your spray arm continuing to fall off. This is never what we'd expect for our consumers so we can imagine how annoying this must be for you.
To have this fixed, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician will be able to help get you taken care of. In addition, if you were to ever need a part that you don't see, you can always message us on social media at any time and a member from our team will be happy to assist you.
This is the product in our new house that the builders install as their package of GE appliances. This dishwasher is very flimsy, and just overall doesn't feel sturdy. I am afraid to fully load it as the wheels barely roll if I do. Also the upright supports in bottom rack have already bent. Waiting for something to break. The Pro to it it does seem to clean well.
No, I would not recommend this to a friend.
Features
2
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, December 22, 2021
Hello there, we're pleased to know your dishwasher is cleaning well, but very sorry you're finding your new dishwasher to be flimsy. This is certainly not the level of quality we hold ourselves to, so we can imagine how frustrating this might be for you.
With that said, we don't expect you to experience any issues, but we'll be happy to pass this feedback along to our team for them to look into. Your review goes a long way in giving us ways to capitalize on improvements, so thank you for sharing.
We're wishing you the best and we appreciate you choosing GE Appliances.
We installed this dishwasher 3 weeks ago and it is already leaking after the third use. GE appliance support impossible to get a hold of. Avoid this brand!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, December 22, 2021
Hello there, we're terribly sorry to hear that your new dishwasher is leaking and that you're having a hard time getting ahold of our team for service. This is never the ownership experience we'd expect for our consumers so we can imagine how frustrating this would be.
With that said, we recommend also trying to schedule in-warranty service online by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
If you run into any other issues, please message us on social media so we can further assist you. We're confident our technician will get you taken care of, so we look forward to you getting the assistance you need.
Product cleaned sufficiently but had door problem.
I would recommend this to a friend!
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, December 22, 2021
Hello there, we're pleased to know your dishwasher cleans well, but sorry if there was any issue with the door. We know how frustrating this would be for you and we're happy to help. For the best assistance, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We're confident our technician will be able to get you taken care of. Thank you for reaching out.
We loved it but it broke easily front controls not responding to touch
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
2
Response from geappliances.comBy Guy@GEA, GE Appliances, December 21, 2021
Hello there, we're glad to know you loved your dishwasher, but we're sorry the front controls aren't responding to touch. We can only imagine how frustrating this would be for you to deal with, so we're pleased pleased to see you've reach out for service.
We apologize that it's been rescheduled, but we want to assure you that our technician will be sure to get this taken care of for you. We're wishing you the best and we appreciate you bringing this to our attention so that we can look into making sure this doesn't happen again.