Hello - Thank you for taking the time to write a review. We're sorry you're not pleased with this dishwasher. We can certainly understand how frustrating it would be dealing with the racks and poor cleaning performance, and we genuinely apologize for this matter. We strive to provide the best experience for our consumers and would love to be of help.

Regarding the racks not pulling out properly, we recommend looking at the following guide containing helpful tips: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38988&_ga=2.214364567.1292373755.1659966156-1066202793.1647273406.

For a better wash performance, we recommend using high-quality detergents such as Cascade® Platinum™ ActionPacs™ or Finish®. A clogged disposer or air gap, improper rack loading, and low water pressure also cause poor wash performance. You may learn helpful tips on page 19 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ga=2.45937316.1292373755.1659966156-1066202793.1647273406.

We are confident our durable quality will provide you with many years of clean dishes.

We hope you find this response insightful. Please reach us if you have any questions. We're always glad to help. Best wishes. -Shayla@GEA

Hello there,

Thanks for taking the time to leave a review. We’re terribly sorry to hear that you’re having difficulties getting your dishwasher to handle greasy pans. This is unexpected, and we apologize for the stress that this has caused. At your earliest convenience, please take a look at this article, which will help you get the best wash: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17452&_ga=2.56546923.133288638.1659473237-146709462.1635545843.

Also, we recommend that you take a look at our article on drying, which can be found here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451&_ga=2.101519553.133288638.1659473237-146709462.1635545843.We hope this helps! If you have any additional questions, please feel free to reach out. Thanks. -Arnesha@GEA

Hello - We appreciate you taking the time to write a review. However, we're saddened to hear you are experiencing problems with the dishwasher and racks. We certainly understand how disappointing this would be, especially after owning the dishwasher for almost two years. Please know we apologize for this matter and would love to help you.

Our appliances come with a limited one-year warranty. However, we are still here for you. We recommend reaching out for service so a certified GE Technician can help you further. You can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.

We also offer extended warranties for peace of mind. You may learn more here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=18056&_ga=2.50814633.1292373755.1659966156-1066202793.1647273406.

Regarding your racks, we recommend getting a replacement. Please note that if you buy parts directly from us, all parts are covered under a limited one-year warranty! If your part fails because of a manufacturing defect within one year from the date of original purchase, we will provide a new or, at our option, rebuilt part without charge.

We strive to provide the best quality possible for our consumers. We will be sure to relay your review to our product development team for further improvements. Best wishes. -Shayla@GEA