Hi - Thank you for reaching out to us regarding your GE Appliances dishwasher. We are not entirely clear what you mean stating the door is shaky. If you feel this is an issue with the dishwasher, please call 1-800-432-2737 to schedule a service appointment with an authorized GE Appliances service technician to have it checked.

This is a good model you have purchased and with the minimum of 120° F incoming water and the utilization of the WashTemp Boost option, you should expect great wash performance. To review the features and options offered and recommended loading techniques take a look at the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF -- We do hope this helps. Vikki@GEA

Hello- We appreciate you taking the time to share your review. Congratulations on your new home! That is very exciting! We are sorry that you wouldn't have chosen this model, but glad it is cleaning your dishes well. A rhythmic knocking sound is most likely caused by the spray arm hitting something inside the dishwasher as the spray arm rotates. To solve the problem, rearrange dishware inside the dishwasher to provide clearance for the spray arms. The spray arms must be free to rotate for good wash performance. Please review the following link to get the best performance from your dishwasher.

https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.196260012.1855005230.1667843495-481158818.1660259835&_gac=1.48431890.1667346814.EAIaIQobChMI1rCqqZaO-wIVO-XjBx05hQZlEAAYASAAEgLL9PD_BwE

If you have any questions or need anything, please let us know. We are always happy to help! Thank you! Joyce@GEA

Hey there, and thanks for contacting us about this. We hate to hear you’ve had trouble with the dishwasher not cleaning well, not drying, the wheels not turning and you have a concern with fitting items inside. This certainly isn’t the experience we want to provide for you, and we regret the trouble you’ve had. Notice of your feedback will be sent to our team for review.

After checking our system, we do see you’ve been in contact with our service department. If you want to get back in touch with them, they can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you’d like to try troubleshooting for the machine, we do have tips that may help. For the issue you’ve had with residue and dishes not getting clean, you may want to make sure the filter isn’t clogged and the water temperature is at least 120 degrees F. A high enough water temperature may help with the drying performance as well, and using a rinse agent can also improve drying. Additional troubleshooting details are available starting on page 19 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ . We also have an article discussing odor here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ .

Regarding the issue you’ve had with wheels not turning, you may want to make sure they’re all in place and the rack is on the track properly. We’ve got more information on what to check if the racks won’t pull out properly here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38988&_ . For your concern with fitting items, we did design the dishwasher with a larger capacity to help fit in plenty of items and larger dishware; if it might be useful, the manual does also have loading tips starting on page 11.

We hope this information is helpful. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA