Customer reviews from geappliances.com
GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - Stainless Steel
Average customer rating
3.4
(2,431 Reviews)
Rating breakdown 2,431 reviews
5 Stars
900
4 Stars
437
3 Stars
333
2 Stars
294
1 Star
467
56%of customers recommend this product.
(
1,133 out of
2,008)
Customer Reviews for GE - 24" Front Control Built-In Plastic Tub Dishwasher with Dry Boost and 59 dBA - Stainless Steel
Customer Rating
1
Cheap and broke in a month
on September 13, 2022
Posted by: Mikezs
from Los Angeles
The builder installed this dishwasher, a month later it broke. The plastic got melted.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Mike@GEA, GE Appliances, September 23, 2022
Good day,
Our deepest apologies to hear that the spray arm on your dishwasher broke and melted. That's definitely not something we expect and understand your frustration. We do see that you recently had a service appointment and trust the tech was able to repair your dishwasher. If you need anything else, please let us know. Well wishes. Mike@GEA
Our deepest apologies to hear that the spray arm on your dishwasher broke and melted. That's definitely not something we expect and understand your frustration. We do see that you recently had a service appointment and trust the tech was able to repair your dishwasher. If you need anything else, please let us know. Well wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Utter Piece of Junk
on September 18, 2022
Posted by: WishIBoughtAWhirlpool
from Virginia
I remodeled my kitchen and so regret just telling my contractor to find a dishwasher in my price range instead of doing thorough research myself. The ONLY positive thing about it is that it runs relatively quiet. But there is nothing else of any value in this thing. Unlike my old dishwasher, this one is almost all plastic, and cheap plastic at that. The racks are configured so they only hold certain items, mainly flat dishes, and if you want to put bowls or pots and pans, the rack isn't conducive for them at all. And if you put things with rims, like skillets or storage containers, it doesn't clean them fully. Worst of all, it doesn't dry for jack. Even on the high dry setting, more than 12 hours after running the washer, the walls and more than half the items inside are still coated with condensation. The instructions actually recommend running it on low dry and then leave the door open to finish drying. Are you freakin' kidding me? Leave the door open is their grand plan to dry the dishes? It's obviously a known manufacturing defect they let go and threw a stupid answer in the instructions. I wouldn't recommend this piece of garbage to anyone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 29, 2022
Thanks for leaving a review. We appreciate your comments on this dishwasher and apologize if it hasn't met your expectations. Not being able to fit your dishes in this model comfortably can be frustrating, and we'd like to help with this issue. We suggest looking in the Use and Care manual on page 11 for tips on loading your dishwasher. Here's a link you can use as well:
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ga=2.48408942.956914429.1664198451-1349696473.1644011928
If your dishes aren't drying properly, you may have a low inlet water temperature. Please make sure the inlet water temperature is at least 120 degrees Fahrenheit. You can find more troubleshooting tips on page 20 of this manual as well. Thanks again for sharing. We hope this helps.
-Sylvia@GEA
https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ga=2.48408942.956914429.1664198451-1349696473.1644011928
If your dishes aren't drying properly, you may have a low inlet water temperature. Please make sure the inlet water temperature is at least 120 degrees Fahrenheit. You can find more troubleshooting tips on page 20 of this manual as well. Thanks again for sharing. We hope this helps.
-Sylvia@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Below Expectations
on September 20, 2022
Posted by: NatalieLynn244
from Denver
This was in a package upgrade on my new build and it smelled badly of chemicals for the first week or so, the top rack broke and it's falling away from the cabinet. The rubber on the side has also come apart.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, September 21, 2022
Hi there,
Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had here, truly. We're sure this would be incredibly frustrating. If you have questions or concerns about odors, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16270&_ga=2.171744295.683983021.1663695195-1637229876.1663695195
Also, if you're finding that your upper rack is falling or that a gasket is damaged, we'd recommend reaching out to our service team for further assistance. They can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Thanks for taking the time to leave a review. We're so sorry to hear about the issues that you've had here, truly. We're sure this would be incredibly frustrating. If you have questions or concerns about odors, take a look at this article to see if it helps: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16270&_ga=2.171744295.683983021.1663695195-1637229876.1663695195
Also, if you're finding that your upper rack is falling or that a gasket is damaged, we'd recommend reaching out to our service team for further assistance. They can be found here should you need them: https://www.geappliances.com/ge/service-and-support/service.htm
We do hope this helps and that this is taken care of for you soon.
All the best,
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Door shaky
on October 4, 2022
Posted by: LennarHomeowner
Door shaky it works okay do not expect it to clean overwhelmingly great.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, October 10, 2022
Hi - Thank you for reaching out to us regarding your GE Appliances dishwasher. We are not entirely clear what you mean stating the door is shaky. If you feel this is an issue with the dishwasher, please call 1-800-432-2737 to schedule a service appointment with an authorized GE Appliances service technician to have it checked.
This is a good model you have purchased and with the minimum of 120° F incoming water and the utilization of the WashTemp Boost option, you should expect great wash performance. To review the features and options offered and recommended loading techniques take a look at the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF -- We do hope this helps. Vikki@GEA
This is a good model you have purchased and with the minimum of 120° F incoming water and the utilization of the WashTemp Boost option, you should expect great wash performance. To review the features and options offered and recommended loading techniques take a look at the owner's manual -- https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF -- We do hope this helps. Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Rusted racks
on October 14, 2022
Posted by: Jmad29
from Naples, Florida
Racks rusted after two years and started staining our dishware. The rubber coating wore out. Usage was only about 2x/week so not much. Now I’m trying to decide if I should get replacements but with the first set wearing out after only 2 years I’m a bit concerned this will happen again. There are others with same complaint of rusting racks if you dig deeper into the parts section for this product.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, October 25, 2022
Thank you for reaching out to us! We’re so sorry to hear that your racks are rusting! This is certainly not the experience we expect or wish for our consumers to have. We also understand just how frustrating a situation like this can be; therefore, we would like to apologize for any inconvenience this issue has caused.
Additionally, we see in our system that you’ve reached out to our consumer relations team. We are confident that they will be able to investigate this issue further and we thank you for your patience in awaiting their response.
Thank you for being the best part of GE Appliances; if you need additional assistance, please know that you can always contact us on social media. Wishing you well – Matthew@GEA
Additionally, we see in our system that you’ve reached out to our consumer relations team. We are confident that they will be able to investigate this issue further and we thank you for your patience in awaiting their response.
Thank you for being the best part of GE Appliances; if you need additional assistance, please know that you can always contact us on social media. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Functions as expected
on November 4, 2022
Posted by: Mayabelle
from San Diego, CA
A little noisy when on, but overall cleans dishes satisfactory. We just moved into a new home build and didn't get to pick our appliances. Not unhappy with this model, but would have chosen an upgraded version if had the opportunity to do so.
Features
3
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , November 8, 2022
Hello- We appreciate you taking the time to share your review. Congratulations on your new home! That is very exciting! We are sorry that you wouldn't have chosen this model, but glad it is cleaning your dishes well. A rhythmic knocking sound is most likely caused by the spray arm hitting something inside the dishwasher as the spray arm rotates. To solve the problem, rearrange dishware inside the dishwasher to provide clearance for the spray arms. The spray arms must be free to rotate for good wash performance. Please review the following link to get the best performance from your dishwasher.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.196260012.1855005230.1667843495-481158818.1660259835&_gac=1.48431890.1667346814.EAIaIQobChMI1rCqqZaO-wIVO-XjBx05hQZlEAAYASAAEgLL9PD_BwE
If you have any questions or need anything, please let us know. We are always happy to help! Thank you! Joyce@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.196260012.1855005230.1667843495-481158818.1660259835&_gac=1.48431890.1667346814.EAIaIQobChMI1rCqqZaO-wIVO-XjBx05hQZlEAAYASAAEgLL9PD_BwE
If you have any questions or need anything, please let us know. We are always happy to help! Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
DISHWASHER
on November 5, 2022
Posted by: RICHMOND HOME OWNER
from FLORIDA
THIS DISHWASHER IS QUIET AND EFFICIENT WITH LOTS OF ROOM. IT IS LIGHT WEIGHT BUT SECURES WELL AND HAS AMPLE ROOM FOR DISHES.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of Junk Take My word for it.
on November 8, 2022
Posted by: Jeanne and Robert
This dishwasher is the absolute worse appliance. Newly installed and used it 3 times. Does not clean the dishes/ residue from the one (Finish brand) capsule. Does not dry inside at all even on Boost. Stays wet inside and smells even when emptied. So NO it does not sanitize! So cheaply made. Wheels don't turn - so you clumsily drag the bottom rack out. Poorly designed; you can't fit anything inside. I've owned several dishwashers in my life and never had a dishwasher issue, especially when brand new.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah@GEA, GE_Appliances, November 16, 2022
Hey there, and thanks for contacting us about this. We hate to hear you’ve had trouble with the dishwasher not cleaning well, not drying, the wheels not turning and you have a concern with fitting items inside. This certainly isn’t the experience we want to provide for you, and we regret the trouble you’ve had. Notice of your feedback will be sent to our team for review.
After checking our system, we do see you’ve been in contact with our service department. If you want to get back in touch with them, they can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you’d like to try troubleshooting for the machine, we do have tips that may help. For the issue you’ve had with residue and dishes not getting clean, you may want to make sure the filter isn’t clogged and the water temperature is at least 120 degrees F. A high enough water temperature may help with the drying performance as well, and using a rinse agent can also improve drying. Additional troubleshooting details are available starting on page 19 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ . We also have an article discussing odor here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ .
Regarding the issue you’ve had with wheels not turning, you may want to make sure they’re all in place and the rack is on the track properly. We’ve got more information on what to check if the racks won’t pull out properly here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38988&_ . For your concern with fitting items, we did design the dishwasher with a larger capacity to help fit in plenty of items and larger dishware; if it might be useful, the manual does also have loading tips starting on page 11.
We hope this information is helpful. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
After checking our system, we do see you’ve been in contact with our service department. If you want to get back in touch with them, they can be reached at 1-800-432-2737 or online at https://www.geappliances.com/ge/service-and-support/service.htm . If you’d like to try troubleshooting for the machine, we do have tips that may help. For the issue you’ve had with residue and dishes not getting clean, you may want to make sure the filter isn’t clogged and the water temperature is at least 120 degrees F. A high enough water temperature may help with the drying performance as well, and using a rinse agent can also improve drying. Additional troubleshooting details are available starting on page 19 of the manual: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000218-2.pdf&_ . We also have an article discussing odor here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38932&_ .
Regarding the issue you’ve had with wheels not turning, you may want to make sure they’re all in place and the rack is on the track properly. We’ve got more information on what to check if the racks won’t pull out properly here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38988&_ . For your concern with fitting items, we did design the dishwasher with a larger capacity to help fit in plenty of items and larger dishware; if it might be useful, the manual does also have loading tips starting on page 11.
We hope this information is helpful. If you have any other concerns or questions, we’re always glad to offer assistance. -Sarah@GEA
Written by a customer while visiting geappliances.com