Customer reviews from www.blueair.com
Blueair - Replacement 7400 SmartFilter for Protect 7470i & 7410i Air Purifiers - Black
Average customer rating
4.4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
23
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
3
83%of customers recommend this product.
(
19 out of
23)
Customer Reviews for Blueair - Replacement 7400 SmartFilter for Protect 7470i & 7410i Air Purifiers - Black
Posted by: Double billed
Verified Purchase:Yes
I signed up for the filter club, love blue air products so no knocks there, however I was double billed for two filters, I tried to call to get my money back no luck there, emailed twice and no response. So customer service sucks next I have to dispute the charge… ridiculous
No, I would not recommend this to a friend.
Response from www.blueair.comBy CX, August 11, 2022
We see you email and we will handle it ASAP. Thank you for your patience
Written by a customer while visiting www.blueair.com
Posted by: shabadoo90
from Sacramento
Verified Purchase:Yes
This beast is heavily and solidly built - I’m super happy with the quality. And most importantly, it works incredibly well. The stuff this collects versus our Molekule…there’s no comparison. I’m buying two more Blueairs next month.
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
Customer Rating
1
Change filter icon on machine
on November 21, 2021
Posted by: Steven E
from Chicago
Gender:Male
I replaced my filter and the machine doesn't recognize that the filter was replaced so the "filter dirty" icon is still flashing. I tried repeatedly to reach Blueair to no avail. Don't buy these machines
No, I would not recommend this to a friend.
Response from www.blueair.comBy Anjee, Customer Experience Agent, Customer Experience Team, November 22, 2021
Hello Steven, thank you for your patience in our response during this high volume time. It appears that you may have received a filter with a defective RFID chip and we apologize for this inconvenience. We have located your inquiry in our email queue and have reached out to you directly to help resolve this issue. Thank you!
Written by a customer while visiting www.blueair.com
Customer Rating
5
Excellent feature Auto detection of filter usage
on June 17, 2021
Posted by: Ashu
from India
Gender:Male
An excellent feature of Auto-detection of filter usage and notifying the customer that it is time to change the filter
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
Customer Rating
2
Blueair - Good Product in Theory, Not Practically
on December 12, 2023
Posted by: JMT Redding
from Redding, CA
Gender:Male
Verified Purchase:Yes
Blueair must be headed by a CEO who is either lazy or stupid. They've got a good product, but there are major flaws that no one at the company seems to care about. For instance, if you have a 5G wireless network, the Blueair filters will constantly go offline. Since their connectivity feature doesn't work, you might as well buy a much cheaper air filter that doesn't come with connectivity. They don't warn you about this and they don't seem to care that this central feature simply doesn't work. Another example is that you can set your address for your filters and the app constantly re-addresses your filters to your neighbor's address. This is a bug that could be fixed in the app, but no one at Blueair seems to care about it.
No, I would not recommend this to a friend.
Written by a customer while visiting www.blueair.com
Posted by: WELCOME10
from San Jose, CA
Gender:Male
Verified Purchase:Yes
I recently installed a new Protect 7400 Smart Filter. It was easy. Just follow the instructions. Before installation of new filter, I cleaned all accessible parts of my Blueair device with my vacum cleaner and wand attachment.
The results are spectacular and my device automatically reset the filter monitor.
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
Posted by: BabsAL
from AL
Gender:Female
Verified Purchase:Yes
I am very pleased with my filter availability, sales, and shipping. My system works well and I always keep an unopened filter on hand for all my air cleaners.
I would recommend this to a friend!
Written by a customer while visiting www.blueair.com
Customer Rating
1
Do not buy.
on June 20, 2022
Posted by: Vval
from Fl
Gender:Female
Do not buy.. The filter was impossible to install. Now the door does not close. I follow directions closely and it still didn’t work. Can’t get through to blueair,
No, I would not recommend this to a friend.
Response from www.blueair.comBy CX, August 16, 2022
Sorry to hear about your experience. I will reach out to you via email to see how we can help.
Written by a customer while visiting www.blueair.com