Customer reviews from www.electrolux.com
Electrolux - 4.3 Cu. Ft. Stackable Front Load Washer with LuxCare Wash System and 20-Minute Fast Wash - White
Average customer rating
4.7
(1,017 Reviews)
Rating breakdown 1,017 reviews
5 Stars
800
4 Stars
166
3 Stars
28
2 Stars
9
1 Star
14
96%of customers recommend this product.
(
924 out of
962)
Customer Reviews for Electrolux - 4.3 Cu. Ft. Stackable Front Load Washer with LuxCare Wash System and 20-Minute Fast Wash - White
Customer Rating
2
Our clothes (and house) smell like mold!!
on November 19, 2025
Posted by: PNWguy
Mechanically, the washer is fine. But the mold smell, despite trying EVERY option to clean it, is terrible. Every load smells moldy. The repair person explained that it's a design flaw-- you can't access the surface of the internal drum (?) to clean-off soap scum that creates a mold-loving environment. I makes our whole house smell!! The washer is only 3 or 4 years old, but we have no choice but to replace it.
Response from www.electrolux.comBy Chris, Online Outreach Specialist, November 24, 2025
Thank you for sharing your experience. We’re very sorry to hear about the persistent odor issue with your washer. We understand how frustrating it must be to deal with a moldy smell despite your efforts to clean it—especially when it affects your whole home.
We appreciate your feedback about the design and accessibility of the drum. Issues like this are taken seriously, and your comments help us improve future models. If you’d like, please don't hesitate to connect with us via Live Chat at electrolux.com or call us at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
We appreciate your feedback about the design and accessibility of the drum. Issues like this are taken seriously, and your comments help us improve future models. If you’d like, please don't hesitate to connect with us via Live Chat at electrolux.com or call us at 1-(877) 435-3287, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best Regards
-Christian
Written by a customer while visiting www.electrolux.com
