Customer reviews from mrcoffee.com
Mr. Coffee - Occasions Coffee Maker, Thermal Carafe, Single Serve, Espresso & More - Black
Average customer rating
3.6
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
28
4 Stars
11
3 Stars
3
2 Stars
5
1 Star
14
70%of customers recommend this product.
(
38 out of
54)
Customer Reviews for Mr. Coffee - Occasions Coffee Maker, Thermal Carafe, Single Serve, Espresso & More - Black
Customer Rating
1
Great alarm clock!!
on June 4, 2020
Posted by: greg23
Gender:Male
I just opened this multi purpose brewer. Ran the first batch of water only through a cycle. I have never had a coffee maker make as much noise brewing as this model does. I ran a second brewing cycle to make sure about the noise. I will be repacking and returning this model to the store.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee Brand, Consumer Care Department, June 8, 2020
That is definitely not the kind of experience that we want you to have. Our coffeemakers were made with the highest quality materials and we expect them to last. We aim to provide great quality products and we'd like for you to be completely satisfied with your purchase and get the product's full benefit. Please call our Consumer Care Department at 1-800-672-6333 or connect with us via Live Chat. For your convenience, we are available Monday-Friday 9:00 AM-6:00 PM, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Didn’t work out of the box
on July 21, 2020
Posted by: Bulkington
Wouldn’t work out of the box. Tried to clean it before first use. Followed instructions on page 7 of manual. Red plug removed, water tank full and inserted, turned on, but water from tank won’t drain into machine. When push “Clean” machine runs for a few seconds and then “0” appears on front, indicating no water in machine. If you take off tank and put a small bit of water into drain in the back, it just stays there (indicating it’s blocked). Same problem, apparently, as several other reviews here. To me, this indicates continuing problems with design and quality control. Since this was a gift, it was even more embarrassing.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 27, 2020
Thank you for taking the time to submit a review! We are truly sorry that the brewer that you received did not function as promised. Please allow us to make it up to you. Please give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Didn’t work right out of the box
on July 24, 2020
Posted by: mkm9109
from Washington, DC
Gender:Female
Like others here, I was excited to get this machine set up. Upon attempting to run the first cleaning cycle, I realized this machine was broken. It won’t function at all and seems to think there’s no water in the reservoir when it’s actually full. Will be returning to Target.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, July 27, 2020
Thank you for taking the time to submit a review! We are truly sorry that the brewer that you received did not function as promised. Please allow us to make it up to you. Please give us a call at 1-800-672-6333. For your convenience, our Consumer Care Team is available Mon-Fri 9am-5pm, EST. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
2
Crazy Loud Buzzing during Brewing
on October 19, 2020
Posted by: PattyK
from Ohio
Gender:Female
We thought the buzzing/humming sound was just going to be during the initial cleaning cycle that was recommended but no! It seems to buzz continuously during the brewing cycle also. Very annoying. It actually vibrates the counter top and I can hear it in the floor below. We are coffee drinkers and have owned Mr. Coffee makers for years but it will be hard to get use to this no matter how convenient.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Consumer Care Department, October 20, 2020
Thanks for reaching out! This is certainly not the experience we want you to have. To better assist you with your concern regarding buzzing coffee maker, kindly fill-up this form https://www.mrcoffee.com/customerservicecontact?cid=contactus and we will get you all taken care of. Have a nice day!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Perfect Combo!
on December 20, 2020
Posted by: MinnesotaMaggs
from St. Cloud, MN
Gender:Female
My roommate likes a pot of coffee in the morning, but I only drink a cup. This was the perfect combination! I however, cannot figure out what reusable K-cup works for this unit. My Keurig brand one does not fit.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , December 21, 2020
Awesome! We are glad to hear a nice feedback from one of our valued consumers like you! We make sure that we provide quality products that has great value, stylish and will suit your needs. You can use regular Keurig K cups with Mr. Coffee® Occasions All-in-One Coffeemaker.
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Buyer beware
on December 23, 2020
Posted by: Matt1
from Chicago
Gender:Male
As soon as I took the unit out of the box, it did not work.
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
Great machine
on January 1, 2021
Posted by: thebull55
from Lafayette, IL
Gender:Male
I bought this for a Christmas for my wife. She absolutely loves it. It makes great coffee and she and my daughter are enjoying testing the other brews.
It is a little loud, but not loud enough to be an issue for us.
The only problem we have is that it came with a carafe with a broken handle. The retailer is working on replacement. We would love to just buy one to have an extra, but can’t find it anywhere.
Overall good machine and I would recommend.
I would recommend this to a friend!
Response from mrcoffee.comBy Consumer Care , January 4, 2021
Thank you for leaving such a nice review. We are glad that you love our Mr. Coffee® Occasions All-in-One Coffeemaker. We make sure that we provide quality products that has great value, stylish and will suit your needs. To assist you getting a replacement part, you can connect with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
LOVE LOVE LOVE!!!
on January 23, 2021
Posted by: Anonymous
from Louisville, KY
Gender:Female
I got this for my husband who drinks coffee ask the time. We switched from just an espresso machine to this and were more than pleased at the functionality of it as a whole. However, I accidentally threw away the reusable kcup pod and we used that daily! Now I can't find a replacement to save my life. All the ones at our local stores are the regular kcup pod size and the one that can't with it was like half the size. I would love some guidance on where and if it's even possible to get a replacement one.
Response from mrcoffee.comBy Consumer Care, January 25, 2021
Thank you for leaving such a nice review. We are glad that you love our Mr. Coffee® Occasions All-in-One Coffeemaker. As we pursue new pathways to bring our products directly to you, we are relying on our retail partners to offer you the best of Mr. Coffee products. You can purchase Mr. Coffee products and replacement parts at any of our retail partners. You may find this complete list of our online and in-store authorized retailers:
Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot.
Hope this helps!
Amazon, Walmart, Target, Bed, Bath & Beyond, Best Buy, Costco Wholesale, Meijer, Macy's, Kroger, Kohl's, Sam's Club and The Home Depot.
Hope this helps!
Written by a customer while visiting mrcoffee.com