Customer reviews from mrcoffee.com
Mr. Coffee - Occasions Coffee Maker, Thermal Carafe, Single Serve, Espresso & More - Black
Average customer rating
3.6
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
28
4 Stars
11
3 Stars
3
2 Stars
5
1 Star
14
70%of customers recommend this product.
(
38 out of
54)
Customer Reviews for Mr. Coffee - Occasions Coffee Maker, Thermal Carafe, Single Serve, Espresso & More - Black
Customer Rating
4
Excellent home coffee maker!
on August 21, 2019
Posted by: PNWman
from Seattle
Gender:Male
[This review was collected as part of a promotion.] I received this Mr. Coffee Occasions All-in-One Coffee Maker as part of a review program, and I'm posting an unbiased review of my 2 weeks using the coffee maker.
First off, this is an excellent coffee maker to have at home. Mr. Coffee's design team has upped the ante with this model, and if I were to take a guess, this might be a replacement for the Mr. Coffee SJX (which I've previously purchased and owned).
The Occasions model has a HUGE leg up in home coffee making in my opinion, allowing novice coffee makers like myself to up the amateur barista game when entertaining/ having people over at home. The build quality of the machine is absolutely solid!
The Occasions model has a HUGE leg up in home coffee making in my opinion, allowing novice coffee makers like myself to up the amateur barista game when entertaining/ having people over at home. The build quality of the machine is absolutely solid!
The Occasions coffee maker can brew 4 different sizes for Single Serve's, and make a mean Espresso as well. I've been using the machine twice a day o brew coffee (morning and evening), and haven't encountered any issued so far.
If you're new to coffee brewing, this machine is not for you as you'd need basic familiarity with how to operate such machines. If you already have used Mr. Coffee's coffee machines previously, the user manual is very easy to understand (just a few additional settings/ buttons over prior models) and you're good to go. I started brewing my first batch 30 minutes after unboxing and cleaning the equipment prior to use.
If you're new to coffee brewing, this machine is not for you as you'd need basic familiarity with how to operate such machines. If you already have used Mr. Coffee's coffee machines previously, the user manual is very easy to understand (just a few additional settings/ buttons over prior models) and you're good to go. I started brewing my first batch 30 minutes after unboxing and cleaning the equipment prior to use.
It's easy to clean after use as well, no rocket science involved.
The steamer is a tad bit more powerful than previous models, so be careful when using it. Test it first while frothing milk, and raise the output slowly. I found that the best frothing is obtained when the steamer operates at just around the mid-range - any higher and you might scald yourself.
The only drawback that I think some people may have with this machine is that it takes up quite a bit of space in the kitchen (see packagingphoto for size). Unless you have a separate kitchen island to keep this, it would be an overkill for a studio apartment/ 1 Bed apartment.
Overall, I'm very satisfied and would highly recommend the Mr. Coffee Occasions AiO Coffee Maker to anyone who wants to upsize their coffee machine, or are looking for a new one. If you maintain and clean your coffee maker regularly, you can get years of service and excellent use out of them.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
NOT A GOOD PRODUCT TO BUY! DO NOT BUY THIS!!!
on April 16, 2020
Posted by: Jaden
The coffee maker just got in yesterday March 15, 2020 to be exact. We followed everything from the manual BUT IT NEVER WORK! We cleaned up everything. Checked and cleaned the water tank and pump. Please double check your products especially in your manufacturer!!!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr.Coffee, Consumer Care, April 17, 2020
Thank you for letting us know.We are sorry about the problems you experienced.I understand this must be very frustrating on your end. Should there be any concern,feel free to contact us at 1-800-672-6333.We are always happy to help.
Written by a customer while visiting mrcoffee.com
Customer Rating
3
Great but noisy
on May 8, 2020
Posted by: Korey
from Frederick, MD
Gender:Male
[This review was collected as part of a promotion.] My mother bought this for me a few weeks ago. I like it but I’m having a hard time making the decision if I should keep it or not because it’s extremely loud. I can’t make coffee without waking my 6 year old daughter up.
Response from mrcoffee.comBy Mr. Coffee, Consumer Care, May 29, 2020
Oh no! We're so sorry to hear this. Please send us a message via live chat here on the site so we can help you with your tea maker. For your convenience, we are available Mon-Fri 9am-6pm, EST. Have a great day!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
2 months old stopped working
on February 23, 2021
Posted by: Help me Rhonda
Gender:Female
Bought about two months ago loved how it worked in the beginning wonderful features to be able to brew espresso and coffee on the same machine. This morning when I went to make my coffee the machine would not brew kept giving me a zero error message even though the reservoir was completely full. Tried to clean cycle same situation tries to pull/pump water and then after about three seconds it stops working and flashes 0 again seems as though this is a common problem it would be nice if the fix was listed on the website!
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 23, 2021
Thank you for taking the time to share your experience. Please accept our sincerest apology for the inconvenience this has caused you. That is definitely not the kind of experience that we want you to have. Our #1 priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Please allow us to give you a better experience.
If you need any assistance in order for us to give you a better solution with your dissatisfaction, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch.
Written by a customer while visiting mrcoffee.com
Customer Rating
4
Great addition to our kitchen
on May 11, 2021
Posted by: JonS
from Texas
Gender:Male
So, did a lot of research and read a lot of reviews, mostly that were speaking to the points that the purchasers did not like. After six months of multiple times of use daily I feel I can review well.
We have used all features continually (K cup feature being the least used). Everything has functioned as expected. No feature is top of its class (what all-in-one does?). It certainly fits .. for what we enjoy. And having all features in one space saving unit is exactly what we needed. For the espresso feature, I have used only Illy coffees so far, decaf and and intenso roasts. The drip feature gets fresh ground specialty coffees and used daily for early morning pots. I’m actually surprised how much the machine gets used. Have only made Lattes and Cappuccinos using the frother, and frothed milk for London Fog etc.
I haven’t played with Latte art other than the most simple designs. It was a trick at first learning to get the milk steamed just right. Maybe in the future I’ll get more creative. I did use a thermometer at first for about a month to get the milk temp right but now I just use my finger on the side of the pitcher and listen for the “right” sound.
I have descaled twice (white vinegar) and disassembled espresso set up parts to clean once.
Yes, every once in a while the sound is a chatter. I found that pressing down lightly on the top where I keep the cups (picture) cuts the sound in half (that would be a design point to improve in future models). But it’s certainly tolerable. (one reviewer still makes me laugh when she said it was so loud it would awaken her boyfriend in the other room.... not our machine, ha!)
We have never used a timer to have the drip coffee ready on wake up so not having that feature is not a thing!
My biggest complaint is that I cannot make espresso drinks fast enough when we have groups of people over. And now, there is expectation. After living in Venezuela for a decade and learning to appreciate a good pull, having good espresso at home at this price point is awesome.
We’ve had a lot of fun with the machine and it was a great addition to our kitchen remodel.
I gotta get that finished. Painter is up next. Yay! I do not recommend living in a remodel.
I very much recommend the machine.
I would recommend this to a friend!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Doesnt Work
on December 25, 2020
Posted by: MAGLOMITE
from Toronto
Gender:Male
Doesnt work... blinking 0 when trying to run the clean or brew anything. Acting like it cant pull water
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Please accept our sincerest apology for the inconvenience this has caused you. We have high expectations for our products here at Mr. Coffee and we would like to hear more about your experience with your unit. Allow us to turn this experience into a positive one by connecting with us via Live Chat or email us at mrcoffeeconsumercare@newellco.com. We look forward to assisting you!
Written by a customer while visiting mrcoffee.com
Customer Rating
5
“0” error but wait 10min after cleaning and works
on December 27, 2020
Posted by: Green Acres
from Pennsylvania
Gender:Female
For Christmas gifted this combo machine to my husband. At first try the machine did not work after following the instructions to clean it first before initial use. Contacted customer service and was advised to wait 10 minutes and the machine works great!! ( I see similar issues with reviews below... please do give up on this great multi use machine!)
I would recommend this to a friend!
Response from mrcoffee.comBy Mr. Coffee, January 6, 2021
Thank you for the awesome review! We work hard to meet expectations like yours and we’re happy to hear we hit the mark for you. This would keep us motivated in making high-quality products. Cheers!
Written by a customer while visiting mrcoffee.com
Customer Rating
1
Piece of Junk
on December 19, 2020
Posted by: I am going back to bed
from CT
Gender:Male
"0" flashes on display even though water tank is full and red plug was removed
When "0" does not flash, pot of coffee stops within a few seconds of starting and flashing "0" appears.
Metal tube that pierces K-cup gets clogged with coffee
K-cups brew for a few seconds, stop, and "0" starts flashing
When "0" does not flash, pot of coffee stops within a few seconds of starting and flashing "0" appears.
Metal tube that pierces K-cup gets clogged with coffee
K-cups brew for a few seconds, stop, and "0" starts flashing
No, I would not recommend this to a friend.
Response from mrcoffee.comBy Mr. Coffee, February 18, 2021
We apologize if you are having difficulties with your Mr. Coffee coffee brewer. For a possible fix, we suggest resetting your coffee maker. Resetting can be done by completely emptying the water reservoir and leaving the coffee maker unplugged for 5 minutes.
If this troubleshooting tip isn't successful, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
If this troubleshooting tip isn't successful, please fill out our customer service contact form accessed through this link:
https://www.mrcoffee.com/support/contact-us, and we will be in touch. We look forward to assisting you.
Written by a customer while visiting mrcoffee.com