Customer reviews from newair.com
NewAir - 24" 224-Can Built-In Beverage Cooler with Color Changing LED Lights and Adjustable Shelves - Stainless Steel
Average customer rating
4.3
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
24
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
3
92%of customers recommend this product.
(
22 out of
24)
Customer Reviews for NewAir - 24" 224-Can Built-In Beverage Cooler with Color Changing LED Lights and Adjustable Shelves - Stainless Steel
Customer Rating
1
Poor customer service and temperature holding
on March 9, 2021
Posted by: AaBb
from Undisclosed
The first unit I received was dented and when I was not satisfied with the product they denied me a return because it was outside of the 30 days of purchase for the dented unit not the second one. Very poor customer service. Also the refrigerator does not hold it temperature well and is quite loud. Avoid.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi, I do apologize for the inconvenience you are currently facing with your unit NBC224SS00. Please give me a call at 855-963-9247 select customer service and ask for Christina. I will be happy to assist you with this matter. At NewAir our goal is to be a brand you can trust. Please reach out to us so we can provide the best possible solution.
Best Regards,
Customer Care
Best Regards,
Customer Care
Written by a customer while visiting newair.com
Customer Rating
4
Overall Satisfied, good customer service
on October 7, 2021
Posted by: Ben
from North Carolina
Verified Purchase:No
The fridge looks nice and has a premium feel. It holds temperature well and is quiet. Review would be 5 starts, except the lights flicker when you open the door and it makes a clicking noise from condensation on the inside of the unit. Fortunately, I have communicated with Newair customer support, and they were very responsive and willing to replace the fridge with a new unit. Can't ask for anything more than that - a company that will stand by its products and will act quickly to make sure customers are satisfied. Thank you!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for taking the time to leave a review on your unit NBC224SS00. We are delighted to hear you are pleased with the customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
4
I would buy again
on October 6, 2021
Posted by: richard
from rochester ny
Verified Purchase:No
We bought the 24 inch under the counter model with the stainless glass front. I liked the blue light at night in the kitchen and we started drinking LOTS more water because there was always a cold bottle visible through the window that always looked inviting. Had an issue with an error code that but as soon as i called customer service, they were set up a ticket and got me started on how to fix the problem.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hi, Thank you for taking the time to leave a review on your Newair NBC224SS00. I am happy to hear that you are pleased with the customer service provided. Thank You for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
1
F1 Code - Bought in March 2021
on August 27, 2021
Posted by: Eric White
from Michigan
Verified Purchase:No
We have had it for only since March 2021 and today I opened it and it was beeping and showing a F1 in the display. The Beverage cooler was not cooling.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution
Best Regards, Customer Care
Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
5
Nice Beverage Cooler. Great Customer Support
on August 25, 2021
Posted by: John
from Michigan
Verified Purchase:No
We really like the way this cooler fits into our kitchen renovations. It is integrated into an island and looks and works great!! The LEDS are also a nice touch. We had an issue to work through and customer service for NEWAIR is excellent. They took care of things promptly that gave me the added impression NEWAIR will stand behind a product that we already liked.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to this product NBC224SS00. We highly appreciate your feedback and we are glad to hear you are also pleased with the customer service that was provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
4
Great Customer Service
on August 12, 2021
Posted by: Elizabeth
from Chicago, IL
Verified Purchase:No
We have had this fridge for 3 months - it has been great! Great size, value for the money, etc. It started beeping with an error yesterday and is no longer maintaining it's temperature. I contacted customer service - very easy to reach and communicate with via chat function on website - and unfortunately there is a wiring issue. The unit needs to be replaced (which obviously is a huge headache in most instances but things happen) but I have to say the customer service is 5 star. They got necessary info and are making the exchange process as easy as it possibly could be. Based on this experience we would highly recommend purchasing from this company and will very, very likely be repeat customers!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you so much for taking the time to leave us this amazing review on the Newair Product NBC224SS00. We highly appreciate your feedback and I am happy to hear that you are pleased with our customer service provided. Thank You for choosing Newair!
Written by a customer while visiting newair.com
Posted by: ekmn76
from St. Paul, MN
Verified Purchase:Yes
Our first unit was damaged in shipping. We contacted support via email and they shipped us a new unit. New unit works perfect for us.
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Hello,
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing NewAir!
Best Regards
Customer Care
Thank you for your feedback on this NewAir product and we are glad you enjoy using the unit. Thank you for choosing NewAir!
Best Regards
Customer Care
Written by a customer while visiting newair.com
Posted by: Beck18
from Undisclosed
Verified Purchase:Yes
This fridge is stunning! The stainless steel finish goes with any space. I also love the color changing lights. We set our to turn on when we open the door and it's such a fun surprise. The lock is a nice feature to keep your beverages safe. I am a big fan!
Response from newair.comBy newairpwr, newairpwr, April 20, 2022
Thank you for the 5-star review and for posting your comments in regards to the NewAir NBC224SS00. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing NewAir!
Written by a customer while visiting newair.com