Customer reviews from jbl.com
JBL - 12" 500 Watts Powered Subwoofer - Black
Average customer rating
3.9
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
5
4 Stars
0
3 Stars
0
2 Stars
0
1 Star
2
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for JBL - 12" 500 Watts Powered Subwoofer - Black
Customer Rating
5
powerful
on December 16, 2018
Posted by: elii
from florida
total bass power i have three of theses and my neighbors hate me lol.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Powerful sound
on April 9, 2020
Posted by: 907rick
from Palmer AK
I’m a JBL fan from the 70’s. Works well with my 4311’s
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent
on March 17, 2020
Posted by: A H I
from Downingtown, Pa
Purchased a year ago. Awesome sound. Thumping bass.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect
on March 9, 2021
Posted by: Rohan04
from India
Super thumping thundering clear deep bass sound shakes house
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Quit after 7 days
on April 4, 2021
Posted by: Jenn28
from StL MO
I legit received this speaker 7 days ago and hooked it up. Came home from work today to listen to music and it doesn’t work. Power is on, everything is connected correctly, was working fine before, now it won’t produce sound. I’m really upset.
No, I would not recommend this to a friend.
Response from jbl.comBy Leon at Customer Service, Customer Support, April 6, 2021
We're sorry to hear about what happened. Here are some troubleshooting steps:
1. Please check the light indicator on the back of your subwoofer. Please make sure that the power switch is in an On position. (When the LED is showing a blue light, this means that the sub is turned on. On the other hand, if the LED shows a red light, it means that is on Standby.
2. If the power switch is in Auto position, the sub will always be on Standby. It will just automatically turn on when an audio signal is detected from the amp/receiver. It will then return back to standby mode when no audio signal is detected after approx. 10 minutes.
3. Please make sure that you are directly plugging the unit into a power outlet and not using any power extensions/surge protectors.
4. We would like you to check the connection that you have with your amplifier/receiver. It depends if you are using an LFE cable or RCA Y-adapter cable. If possible, it could also be that this powered subwoofer is not receiving any signals from the receiver. Please try to use a different receiver.
If you need more assistance, please contact us, so we can assist you: https://support.jbl.com/us/en/#call
1. Please check the light indicator on the back of your subwoofer. Please make sure that the power switch is in an On position. (When the LED is showing a blue light, this means that the sub is turned on. On the other hand, if the LED shows a red light, it means that is on Standby.
2. If the power switch is in Auto position, the sub will always be on Standby. It will just automatically turn on when an audio signal is detected from the amp/receiver. It will then return back to standby mode when no audio signal is detected after approx. 10 minutes.
3. Please make sure that you are directly plugging the unit into a power outlet and not using any power extensions/surge protectors.
4. We would like you to check the connection that you have with your amplifier/receiver. It depends if you are using an LFE cable or RCA Y-adapter cable. If possible, it could also be that this powered subwoofer is not receiving any signals from the receiver. Please try to use a different receiver.
If you need more assistance, please contact us, so we can assist you: https://support.jbl.com/us/en/#call
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing sub!
on February 27, 2022
Posted by: MARTYBGN
from Bulgaria,Sofia
Reminds me of the Studio SUB 260P which is a masterpiece!
Written by a customer while visiting jbl.com
Customer Rating
1
Stopped Working
on April 12, 2025
Posted by: LifeLongJBLCustomer
from San Jose, CA
Not working. No reason a sub should not work. Blue power LED on. All inputs result in no sound. Would not buy again.
Written by a customer while visiting jbl.com