I ordered a replacement grill for one which was falling apart. It came as ordered and I love it. It was so easy to do with good help from Weber/ Thank you.
ONE big draw back . the grease accumulates under the hood when down and when it is opened to retrieve the food the grease will drip pass the cooking area and will fall directly on the ground surface. so i designed a 3 x 3 x 18 " tray for collection. Did not have this problem with the prior portable one that had a rectangle base lid compared to the oblong one of today. jfrp
Wonderful support; we have a broken support arm on the main cook box, and Weber quickly sent a replacement. The change-out was quick and easy. Many thanks for this great service.
The Q3200 is the third Weber grill we've owned. Our first was a small "Smokey Joe" charcoal grill and that was followed by two smaller gas grills. We really like the quality of these products.
Having the two burners is nice as it gives you a wide range of temperatures if you need them. I kind of wish the burners were arranged to allow you to have a hot side and a cool side vs. the outer and center burners. Still, the available flexibility provides a lot of cooking options.
One item that I wish they could improve was the main gas shutoff. Depending on where you sit the grill, it can be a little difficult to get to the main valve. It is fairly easy to access from the rear of the grill unless the grill is at the edge of the deck. Then you have to either move the grill, or reach in from the side below the drip pan. Not a big deal but an opportunity to improve an already great product.
Second Q I bought. First one used at least 2 times week while left outside for 11 years. I was thrilled to replace with essentially the same unit. Can't beat the cost and features
Years ago I purchased a Q120 for my campers - and enjoyed it so much that it was hauled back and forth to my back porch; I used it 4-5 weekly (no problem here in the south) for many years. I did eventually replace the clogged burner and even later replaced the grate; so I'd say its very durable.
Finally tiring of lugging it around I purchased a Q3200. This baby is no baby, its a huge increase in size, and a huge increase in producing heat - maybe 5 min with both burners on high and I'm at 550* - and ready to cook. It's also physically much sturdier than my other portable roll around stand. I anticipate I'll be using it for many years.
Sadly I also have a large 4 burner Weber that gets no love; the kids and large crowds no longer appear to justify heating it up. But in a pinch I know it'll perform its magic.