Customer reviews from weber.com
Weber - Q 3200 2-Burner Propane Gas Grill - Off White
Average customer rating
4.6
(718 Reviews)
Rating breakdown 718 reviews
5 Stars
552
4 Stars
111
3 Stars
26
2 Stars
19
1 Star
10
95%of customers recommend this product.
(
601 out of
632)
Customer Reviews for Weber - Q 3200 2-Burner Propane Gas Grill - Off White
Posted by: Mary Ann Liland
Verified Purchase:Yes
People should know that drip pan and drip pan holder both fill up with water every time it rains. When I called Weber about this ,I was given to solutions
1. Cover the grill after each use.
2. Put the grill in the garage after each use.
What has happened to Weber. This is not the same high standard company I have bought from the last 30 years.
1. Cover the grill after each use.
2. Put the grill in the garage after each use.
What has happened to Weber. This is not the same high standard company I have bought from the last 30 years.
Response from weber.comBy Weber Grills, Consumer Care, June 18, 2021
Thank you for your honest feedback. We are very sorry to hear that water is filling your drip pan. We reached out to discuss the issue and see if there was anything else we can do to help. We appreciate you being a long-time Weber fan. Thank you!
Written by a customer while visiting weber.com
Posted by: Rick874
from Philadelphia, PA
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I ordered this grill and it arrived broken. After I returned it and ordered a replacement, the second one was broken in almost the same spot. The plastic on the cookbox piece was cracked in half. I will never order a Weber again.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Weber Grills, December 1, 2018
Hi! We are very sorry to hear the grills arrived damaged. We do not expect your new grill experience to start out this way. We see that we were able to get the replacement frame piece under warranty to get your grill working like it should. If anything else is ever needed please do not hesitate to reach out to us at reviews@weberstephen.com. Thanks!
Written by a customer while visiting weber.com
Customer Rating
1
Needs a better design
on May 31, 2018
Posted by: hoff 805221
from Mebane, NC
Gender:Male
Expertise:Intermediate
I purchased this grill exactly two years ago to the day and now I am having to replace it! It is only my wife and I and we grill out about once every two weeks and it has not been abused or used in any manner to which it was not designed, it has been kept covered up and sits on it's own wooden stand, has no contact with the ground! This was the first Weber grill that we owned ( and it was the shortest time of functioning of all the grills we've had in the years we have owned grills)!
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, June 8, 2018
Hi! We are sorry to hear about the issue with your Q 3200! We understand that you have been in touch with our call center already and they are working with you to get you grilling again soon. If there is anything else we can help with, please reach out to us at reviews@weberstephen.com and we would be happy to help. Thanks!
Written by a customer while visiting weber.com
Customer Rating
1
worst grill I've ever owned
on June 4, 2018
Posted by: Anonymous
from Asheville NC
Gender:Female
I grew up on Weber grills and had both charcoal and gas grills for years. They were wonderful.
I downsize and move to a townhouse and bought his piece of junk It doesn't get hot. It clogs. I am disgusted with it. We are replacing it.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, June 8, 2018
Hi! We are sorry to hear about your disappointment with your Q 3200! We have reached out via email to help troubleshoot and get your grill running like it should. Thanks!
Written by a customer while visiting weber.com
Posted by: Anonymous
from Houston, TX
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I'm not happy because I have not been able to register my grill. I reached out to support & was sent an email from Mansan M. who probably is not a real person, with no success! So,
if you can help me register, I'll be happy to give a fair evaluation of the grill not your company's support team. My grill was a gift from the company I work for.
if you can help me register, I'll be happy to give a fair evaluation of the grill not your company's support team. My grill was a gift from the company I work for.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, December 31, 2021
Thank you for being a long time Weber fan! We greatly appreciate your feedback. Our team can see that your grill is already registered with us. One of our team members has reached out via email to verify your registration. Thank you!
Written by a customer while visiting weber.com
Posted by: Linda SN
Verified Purchase:Yes
When you try to clean the grilling grates there isn't anywhere for the old food scrapping to go, the area where you grill food has TOO MANY flat surfaces, no openings, should have a regular grilling grates. Love that it is NOT metal down here in Florida. This page is not allowing me to upload a picture of the problem
Response from weber.comBy Weber Grills , Weber Grills , April 23, 2020
Hi Linda! Thank you for taking the time to provide your feedback. We recommend brushing the cooking grates after pre-heating the grill. This will make the cleaning process easier. We will also pass your comments regarding the design of the cooking grates to the appropriate party. Thanks!
Written by a customer while visiting weber.com
Posted by: Karlyle
from Minnesota
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Had to replace the regulator right out of the box… was supposed to overnight ship to me, but took 4 days
DISAPPOINTING
DISAPPOINTING
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Consumer Care, January 11, 2022
We appreciate your feedback. We are very sorry that your replacement part took longer than expected to arrive. Your satisfaction is extremely important to us!
Please look for an email outreach from our support team soon. Thank you!
Please look for an email outreach from our support team soon. Thank you!
Written by a customer while visiting weber.com
Posted by: Burner
from Somers, CT
Verified Purchase:Yes
Cook box defective. Igniter defective.
What a hassle.
What a hassle.
No, I would not recommend this to a friend.
Written by a customer while visiting weber.com