Customer reviews from cuisinart.com
Cuisinart - Classic 12-Cup Coffeemaker - Black
Average customer rating
4.3
(290 Reviews)
Rating breakdown 290 reviews
5 Stars
175
4 Stars
68
3 Stars
24
2 Stars
13
1 Star
10
90%of customers recommend this product.
(
171 out of
190)
Customer Reviews for Cuisinart - Classic 12-Cup Coffeemaker - Black
Posted by: gsmidg
Verified Purchase:Yes
I purchased this on 1/06/2021. I liked the size and features of this coffee maker. However after nearly a year this product started turning off and on which to me was a safety issue. I called the warranty number and they said would ship me replacement.I called again two weeks later. Same answer. Now after a month Nothing. If they don't make this good I will buy another brand. Very disappointed with Cuisinart.
Written by a customer while visiting cuisinart.com
Posted by: Deb A
Gender:Female
Verified Purchase:Yes
Makes a great tasting pot of coffee and I love the features. The only complain I have is the way the water and grounds are put into the pot. Each time I get ready to brew, the entire put must be pulled all the way from under the cabinets to fill with water and grounds. Also, it's very awkward putting water into the reservoir if using the carafe. Makes excellent choice but not easy, (almost unsafe), to prepare. A side or slide out reservoir and grind holder would have made this an excellent purchase.
Written by a customer while visiting cuisinart.com
Posted by: I love Great Coffee ☕️
Verified Purchase:Yes
My Cuisinart Coffee Maker would have a 5 Star review if the pot and lid design were better. The coffee pot top edge had a lip that prevents all the coffee from being poured into your cup. The lid isn't the best design either because the coffee doesn't brew into the pot cleanly, and over time, it will get too stained.
Written by a customer while visiting cuisinart.com
Posted by: TookieK
Verified Purchase:Yes
Easier to program than our newer Cuisinart model. Good Size and good looking. Fast brew.
Written by a customer while visiting cuisinart.com
Posted by: Loralie
from DAllas, TX
Gender:Female
Verified Purchase:Yes
I wanted to like this coffee pot, but no matter how careful I was to put the grounds in, it always overflowed and got grounds in the coffee. I tried with metal filter and paper filter. I found it really difficult to then clean those grounds out of the hole where the filter belongs. Just didn’t feel worth all that effort everyday so I returned it.
No, I would not recommend this to a friend.
Written by a customer while visiting cuisinart.com
Posted by: Babraitis
Gender:Female
Verified Purchase:Yes
Not fond of this purchase. All other cuisinart purchases have been fine but not this one. Coffee pot turns on and off arbitrarily. We have to unplug it when not in use so it doesn’t turn on and cause a fire. Would try another as I’ve only purchased cuisinarts
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, September 2, 2025
Hello- We are so sorry to hear about the trouble you've had with your Coffee Maker. Cuisinart is committed to providing the highest quality products and consumer satisfaction. Please contact us at 1-800-726-0190 or via email to customerservice@cuisinart.com at your convenience and reference ticket number 8900362421. If you email us, please use the subject line ‘Cuisinart Review’. -Cuisinart Consumer Care Team
Written by a customer while visiting cuisinart.com
Posted by: Colorado Gal
Verified Purchase:Yes
I found it cumbersome to fill, the heat plate did not keep the coffee warm once the brew cycle stopped, and I burned my thumb from the steam venting from the carafe as I poured due to a poorly designed carafe.
Written by a customer while visiting cuisinart.com
Posted by: Jill in MN
Gender:Female
Verified Purchase:Yes
I purchased this 2 months ago and it's working well. I like the white color as it blends in easily with my countertops and backsplash. Brews quickly and beeps when the brewing is complete. You can program how long you want the burner to stay on which is a nice feature. I read through a lot of reviews of various brands and especially Cuisinart options and this one received good ratings. I agree!
Written by a customer while visiting cuisinart.com