Customer reviews from geappliances.com
GE Profile - 36 in. Wide 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.1
(532 Reviews)
Rating breakdown 532 reviews
5 Stars
288
4 Stars
102
3 Stars
65
2 Stars
36
1 Star
41
76%of customers recommend this product.
(
358 out of
468)
Customer Reviews for GE Profile - 36 in. Wide 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Customer Rating
2
Subpar
on July 27, 2022
Posted by: Contractor in the Lou
from St Louis
Had a whole set of ge profile appliances for 6 years. Microwave has been repaired multiple times. Fridge broke after only 6 years and would cost more to repair so what do you do. In order to keep family of appliances reordered new fridge to match. It doesn’t. Setup is completely different with new fridge and honestly not for the better. Top shelf has less space due to new water filter setup and a huge tunnel running across top. Unit is also smaller in height by about 2” to 3” which also makes a difference in space. No beverage center available anymore. Freezer definitely different with ice storage again not for the better. Handles don’t match old version(s). To top everything off not as many options on digital screen with cups of water etc…. Paying more for less. Only hope I have is it lasts longer then the last one but only time will tell. Probably should have replaced everything with a different brand
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Kianna@GEA, GEA, July 28, 2022
Hello,
Thanks for reviewing your refrigerator. We're happy to hear that you like the performance, but understand that you do not like it as much as your old one. Your satisfaction is very important to us, and we hope to restore your confidence in our brand. Please know that we will use your feedback about the design to make improvements.
Although we do not anticipate you having any issues, we are here to help if any concerns arise.
All the best,
Kianna@GEA
Thanks for reviewing your refrigerator. We're happy to hear that you like the performance, but understand that you do not like it as much as your old one. Your satisfaction is very important to us, and we hope to restore your confidence in our brand. Please know that we will use your feedback about the design to make improvements.
Although we do not anticipate you having any issues, we are here to help if any concerns arise.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
LED lights need better quality control
on September 9, 2022
Posted by: Phyllis 313 refrigerator
from Florida
We bought a GE Profile Refrigerator which had a 1year warranty on all parts of the refrigerator. The freezer LED light failed after 18 months and cannot be changed by the customer. An LED light is designed to work for 15 years or more. This light failed after 18 months, and I feel it should be covered under the warranty as a defect in materials.
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor storage space with no room to keep items
on October 24, 2022
Posted by: Ukjk
from San Diego
Imperfect design with no storage space to keep items in refrigerator,
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2022
Hello there,
We're truly sorry to hear that you are unhappy with the amount of storage provided by this refrigerator. Your feedback means a lot to us and we'll make sure to pass this along to our design team for future builds. Please let us know if there's anything you need. Wishing you well. Mike@GEA
We're truly sorry to hear that you are unhappy with the amount of storage provided by this refrigerator. Your feedback means a lot to us and we'll make sure to pass this along to our design team for future builds. Please let us know if there's anything you need. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features and quality
on February 16, 2023
Posted by: Monica Z
from Bensalem, PA
I have always purchased GE appliances in the past, and I recently replaced my GE Refrigerator after 10 plus years with a GE Profile for its quality and features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Replacement Refrigerator
on February 23, 2023
Posted by: Brooklyn Master Chef
from Brooklyn, NY
I love this refrigerator. I had purchased an older model in 2004 and it worked perfectly. The only issue I have with this model are the smaller door shelves.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
nothing special
on March 11, 2023
Posted by: billslufulktfklutfjlyv
from middletown RI
I didn't pick this thing out and would not buy one again
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 14, 2023
Hi - Thank you for taking the time to share your concerns with your Profile refrigerator. We are deeply sorry to hear you are not happy with your new refrigerator as this is a good model. If you are having difficulties with your refrigerator please call 1-800-432-2737 to schedule an appointment to have your refrigerator repaired by an authorized GE Appliances service technician. We are confident they can assist you further. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Issue With Water Dispenser
on June 12, 2023
Posted by: Mark 6570
from Osage Beach, MO
This is second time purchasing this fridge, and both have had some issues with water dripping from the area of the water dispenser. Not sure if condensation from ice maker or freezer area, or water dispenser itself. Will keep an eye on it to see if it goes away eventually.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
disappointed
on June 23, 2023
Posted by: luv2travel2005
Water drips from the ice machine, leaving a puddle in the tray. Unexpected for a brand new machine
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, June 23, 2023
Good evening,
Thank you for taking the time to leave a review on your GE side-by-side refrigerator. We value and appreciate your feedback!
It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip. On models with a grill drip tray, the tray will need to be removed periodically and wiped dry.
We hope this provides peace of mind. Please don't hesitate to reach back out to us if you should have additional questions or concerns. Thank you for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE side-by-side refrigerator. We value and appreciate your feedback!
It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip. On models with a grill drip tray, the tray will need to be removed periodically and wiped dry.
We hope this provides peace of mind. Please don't hesitate to reach back out to us if you should have additional questions or concerns. Thank you for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com