Customer reviews from geappliances.com
GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.1
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
280
4 Stars
101
3 Stars
61
2 Stars
35
1 Star
37
77%of customers recommend this product.
(
352 out of
457)
Customer Reviews for GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Customer Rating
4
LED lights need better quality control
on September 9, 2022
Posted by: Phyllis 313 refrigerator
from Florida
We bought a GE Profile Refrigerator which had a 1year warranty on all parts of the refrigerator. The freezer LED light failed after 18 months and cannot be changed by the customer. An LED light is designed to work for 15 years or more. This light failed after 18 months, and I feel it should be covered under the warranty as a defect in materials.
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor storage space with no room to keep items
on October 24, 2022
Posted by: Ukjk
from San Diego
Imperfect design with no storage space to keep items in refrigerator,
No, I would not recommend this to a friend.
Features
1
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, October 26, 2022
Hello there,
We're truly sorry to hear that you are unhappy with the amount of storage provided by this refrigerator. Your feedback means a lot to us and we'll make sure to pass this along to our design team for future builds. Please let us know if there's anything you need. Wishing you well. Mike@GEA
We're truly sorry to hear that you are unhappy with the amount of storage provided by this refrigerator. Your feedback means a lot to us and we'll make sure to pass this along to our design team for future builds. Please let us know if there's anything you need. Wishing you well. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Replacement Refrigerator
on February 23, 2023
Posted by: Brooklyn Master Chef
from Brooklyn, NY
I love this refrigerator. I had purchased an older model in 2004 and it worked perfectly. The only issue I have with this model are the smaller door shelves.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
nothing special
on March 11, 2023
Posted by: billslufulktfklutfjlyv
from middletown RI
I didn't pick this thing out and would not buy one again
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, March 14, 2023
Hi - Thank you for taking the time to share your concerns with your Profile refrigerator. We are deeply sorry to hear you are not happy with your new refrigerator as this is a good model. If you are having difficulties with your refrigerator please call 1-800-432-2737 to schedule an appointment to have your refrigerator repaired by an authorized GE Appliances service technician. We are confident they can assist you further. Kind regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Issue With Water Dispenser
on June 12, 2023
Posted by: Mark 6570
from Osage Beach, MO
This is second time purchasing this fridge, and both have had some issues with water dripping from the area of the water dispenser. Not sure if condensation from ice maker or freezer area, or water dispenser itself. Will keep an eye on it to see if it goes away eventually.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
disappointed
on June 23, 2023
Posted by: luv2travel2005
Water drips from the ice machine, leaving a puddle in the tray. Unexpected for a brand new machine
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, June 23, 2023
Good evening,
Thank you for taking the time to leave a review on your GE side-by-side refrigerator. We value and appreciate your feedback!
It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip. On models with a grill drip tray, the tray will need to be removed periodically and wiped dry.
We hope this provides peace of mind. Please don't hesitate to reach back out to us if you should have additional questions or concerns. Thank you for choosing GE Appliances for your home!
-Devin@GEA
Thank you for taking the time to leave a review on your GE side-by-side refrigerator. We value and appreciate your feedback!
It is not unusual to see a few drops of water dripping from the dispenser after having dispensed water. This is caused by pressure on the water line and changes in temperature causing some condensation to form and drip. On models with a grill drip tray, the tray will need to be removed periodically and wiped dry.
We hope this provides peace of mind. Please don't hesitate to reach back out to us if you should have additional questions or concerns. Thank you for choosing GE Appliances for your home!
-Devin@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Super Quiet
on July 28, 2023
Posted by: Lhejl
The refrigerator is super quiet, and quick at making ice. The outside is attractive and seems to match my other Profile appliances.
Negative side is the handles are not steel, like my convection oven/ stove. Also the interior drawers have lots of play when opening and closing and came here with surface scratches on them.
I previously had a Cafe refrigerator and was hoping the quality of the Profile would be closer to that of the Cafe.
Negative side is the handles are not steel, like my convection oven/ stove. Also the interior drawers have lots of play when opening and closing and came here with surface scratches on them.
I previously had a Cafe refrigerator and was hoping the quality of the Profile would be closer to that of the Cafe.
I would recommend this to a friend!
Features
4
Performance
5
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
2
Noisier than expected
on September 8, 2023
Posted by: stevea903
from Denison, TX
One of the main reasons for purchasing this refrigerator was quiet operation. WE have had several service calls over the last 6 months to deal with a noise that has developed from the freezer. The service tech has done his best and I have no complaint with them. The noise keeps returning. My guess is it's a design issue. It costs too much money for this type of performance.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Sylvia@GEA, GE_Appliances, September 8, 2023
Hello,
We appreciate you leaving a review for this refrigerator. Improving your experience is important to us, so we'll make sure our quality team has your comments regarding its operating sounds. Thank you for your time and consideration.
-Sylvia@GEA
We appreciate you leaving a review for this refrigerator. Improving your experience is important to us, so we'll make sure our quality team has your comments regarding its operating sounds. Thank you for your time and consideration.
-Sylvia@GEA
Written by a customer while visiting geappliances.com