Customer reviews from geappliances.com
GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.1
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
280
4 Stars
101
3 Stars
61
2 Stars
35
1 Star
37
77%of customers recommend this product.
(
352 out of
457)
Customer Reviews for GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Customer Rating
1
Worst fridge ever!
on September 2, 2022
Posted by: Disappointing Fridge
from California
I’ve had nothing but problems with this fridge. The water dispenser just leaks on its own. Had GE look at it multiple and replaced parts several times to tell me well we can’t do anything about it except have our repair guys look at it again and follow what the engineers tell them to do.
Finally had it replaced only to get another bad fridge that makes constant high pitched noise that makes it difficult to sit down and relax in the open floor plan. I wish I could get rid of this fridge.
I did not pick it. It came with the house. I will not recommend a GE fridge to anyone!
Finally had it replaced only to get another bad fridge that makes constant high pitched noise that makes it difficult to sit down and relax in the open floor plan. I wish I could get rid of this fridge.
I did not pick it. It came with the house. I will not recommend a GE fridge to anyone!
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 19, 2022
Hello - we're very sorry to hear you've had to experience this situation with your refrigerator. We know that this isn't ideal, and we completely understand your frustration.
We value your feedback, and we will share your thoughts with the appropriate teams for future design consideration. Please know we will work hard to try and earn your trust in our company again.
We noticed that one of our qualified technicians was at your home a few days ago, and we're confident that they provided the best course of action for this concern.
Please know you can reach out to us on social media if we can assist you further.
Take care.
Pablo@GEA
We value your feedback, and we will share your thoughts with the appropriate teams for future design consideration. Please know we will work hard to try and earn your trust in our company again.
We noticed that one of our qualified technicians was at your home a few days ago, and we're confident that they provided the best course of action for this concern.
Please know you can reach out to us on social media if we can assist you further.
Take care.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
I bought it Again
on September 5, 2022
Posted by: MFate
from California
I had an older model of this refrigerator which lasted 12 years. I liked it and felt I got my money's worth, so I bought the current model. GE made some improvements that I think made this a better refrigerator than the previous model. Specifically, they improved the ice maker, added glass shelves and plastic bins to the freezer, removed the soda can storage rack and added LED lighting to the refrigerator. I opted for the fingerprint resistant stainless steel finish and it does an excellent job of not showing the finger prints. That said, it doesn't match the SS finish on my other GE Profile appliances.
It would have been nice to have some more lighting in the refrigerator especially towards the back, as it seems a little dark since the LED lights are more situated in the front, but that's a minor inconvenience.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Refrigerator
on September 5, 2022
Posted by: Shabeena Ali
from 7369 Ribera Street
The refrigerator is okay. However there is no way to set the water temperature to cold without freezing the food inside the fridge. The freezer side of the door is too skinny that I have to buy minimum grocery’s just to make sure that my door of the freezer closes properly. The fridge side is also very narrow that I cannot even put fruits inside of it. Honestly we are a family of 4. I have two kids and they eat. My family comes by the house every weekend and I have to keenrunning to the store for something to cook for them because the fridge is too small. My kids love to eat fruits and there is not enough room for fruits. I don’t have room for left overs to go inside the fridge and than my husband likes to eat different varieties of meat and he likes to keep them on hand but than again there is not enough room.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
2
Value
1
Response from geappliances.comBy Pablo@GEA, GE Appliances, September 19, 2022
Hello - we're very sorry to hear that this refrigerator hasn't met your expectations. We know that having frozen food and not having enough room isn't ideal, and we completely understand any frustration this might have caused. Please know we will share your thoughts about capacity with our product and design teams for future design consideration.
Side-by-Side refrigerators have a water reservoir in the fresh food section in which water is stored and chilled until it is needed. If you believe that the temperatures of your fresh food section aren't cold enough to chill the water, we recommend service.
You can schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
Side-by-Side refrigerators have a water reservoir in the fresh food section in which water is stored and chilled until it is needed. If you believe that the temperatures of your fresh food section aren't cold enough to chill the water, we recommend service.
You can schedule a service appointment by calling us at: 1-800-432-2737, or online here: https://www.geappliances.com/ge/service-and-support/service.htm
Please know you can always reach out to us on social media if there are other questions or concerns we can assist you with.
Have a great one.
Pablo@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Looks great!
on September 6, 2022
Posted by: Dmontes07
from Los Angeles, CA
This refrigerator looks great, it matches all our other GE kitchen appliances and has a fingerprint resistant finish!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Love counter depth
on September 15, 2022
Posted by: Bethieathome
from Grosse Pointe
I definitely had to be a lot more organized with my food for the smaller interior space but found the bottom two drawers to be surprisingly large! The only criticism I have is that the water comes out a little slow but otherwise, I love it!
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
The refrigerator works very good for us
on September 17, 2022
Posted by: ECLM
from NJ
We were limited in the existing space which is the reason we purchase this refrigerator as a fit exactly. The amenities are very good, space is adequate, I did have to order one more door shelf which I recently received and we are using. Seems to be a great product only wish we could’ve gotten it in bisque!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Counter deep refrigerator
on September 18, 2022
Posted by: Mrs S II
Love the refrigerator and it’s counter deep. Have not used all the features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Very happy!
on September 21, 2022
Posted by: DMSIdaho
from Idaho
So far, I really like everything about this refrigerator.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com