Customer reviews from geappliances.com
GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Fingerprint resistant stainless steel
Average customer rating
4.1
(516 Reviews)
Rating breakdown 516 reviews
5 Stars
281
4 Stars
101
3 Stars
61
2 Stars
35
1 Star
38
77%of customers recommend this product.
(
352 out of
457)
Customer Reviews for GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Fingerprint resistant stainless steel
Customer Rating
5
Love my new fridge!!
on October 9, 2021
Posted by: susiez23
from NC
My new refrigerator is an excellent replacement for the previous side by side I owned. It fit nicely in the existing counter depth space. Storage is great and it is lite well. The ice maker in my last on was hard to take out and put back but this one is extremely easy. I love the look and have received a lot of compliments on it.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Too noisy
on October 10, 2021
Posted by: Much too loud
from Richmond, VA
While at a friends home who has this exact same refrigerator as we do we noticed a huge difference. Ours runs much louder than theirs. Ours noise level is loud enough that we can be disturbed by it in our kitchen and can hear it even upstairs. Very disappointed.
No, I would not recommend this to a friend.
Quality
1
Response from geappliances.comBy Vikki@GEA, GE_Appliances, October 12, 2021
Hi - Thank you for having purchased this beautiful GE Profile refrigerator. We are terribly sorry to hear you are not pleased with the sound level of the unit. It can be very difficult to ascertain if the sound level is normal when making comparisons as the acoustics, design, cabinetry and even flooring in your kitchen could all make a difference as to how loud you perceive the refrigerator to be.
The following support document outlines many of the normal noises you can expect to hear -- https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 --
If you continue to have concerns about the sound level, we would recommend having GE service check the refrigerator to ensure all is well. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST to schedule an appointment. Kind Regards - Vikki@GEA
The following support document outlines many of the normal noises you can expect to hear -- https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901 --
If you continue to have concerns about the sound level, we would recommend having GE service check the refrigerator to ensure all is well. Please call 1-800-432-2737 M-F 7am-10pm, Sat 8am-6pm, Sun 8am-6pm EST to schedule an appointment. Kind Regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Product
on October 10, 2021
Posted by: Toad6437
from Virginia
This product exactly what I was looking for in a side by side.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Small, not suitable for larger items
on October 11, 2021
Posted by: Bobbalou75
from Tracy, CA
This is the refrigerator that came from the builder with my new home, and I had no choice in the matter. This may simply be what you get with side-by-side style refrigerators, but it seems awfully small inside, especially the freezer. A substantial volume of the freezer side is taken up with the ice maker and in-door water/ice dispenser. You can forget about going to the warehouse store and stocking up on larger items because they won't fit. That means that family-sized frozen lasagna, or that 8-lb box of frozen burger patties, or the big box of corn dogs won't fit. On the refrigerator side, don't plan on being able to fit a full slab of ribs, or a half-sheet cake, or that chicken street taco kit that comes on a long and skinny tray. You won't be able to fit a frozen turkey in the freezer, and if you do buy a frozen turkey, it'll be a tight squeeze to defrost on the refrigerator side. The narrowness of the refrigerator side also means that stuff tends to get lost in the back. Anyway, if I had my preference I'd go with french door and bottom pull-out freezer any day of the week. The ability to use the full width allows you the flexibility to store larger items, and who wants to go shopping with a tape measure to figure out if the item you're looking at is going to fit. As a family of 5, this refrigerator isn't suitable on it's own - we rely heavily on a spare garage refrigerator/freezer that are wider. With just this refrigerator we'd have to plan on grocery shopping every couple of days, and not being able to buy the value-sized items. Also - if you want filtered water & ice, you need to budget for buying the pricey GE-branded water filters 2-3 times per year, because the XWFE water filter is not backward-compatible with the less expensive XWF filter.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Vikki@GEA, GE_Appliances, October 13, 2021
Hi - Thank you for sharing your experience with your new GE Profile refrigerator. We are sorry this model is not ideal for your family size and shopping habits. Please know your first-hand account of day-to-day usage will be very helpful to our product planners. Kind Regards - Vikki@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Convenient
on October 16, 2021
Posted by: The Explorer
from Jurupa Valley
There is one shelf in the refrigerator that's retractable allowing an item to be twice as tall to be placed there. The door shelves hold plenty. The freezer has cubby-like "shelves" on the door that tilt out. Ours was part of our home purchase. There was an issue with the ice maker and water dispenser. However, GE has been on top of it since we contacted them regarding the issue. Overall, it's a practical, attractive refrigerator.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Product quality
on October 19, 2021
Posted by: Jud25
from Maumelle, AR
Profile products are Always great quality in my experience. They hold up very well.
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, October 22, 2021
Hey there,
Thanks so much for taking the time to review this awesome refrigerator. We're thrilled to hear how much you enjoy our products! Thanks so much for being part of the GE family. Mike@GEA
Thanks so much for taking the time to review this awesome refrigerator. We're thrilled to hear how much you enjoy our products! Thanks so much for being part of the GE family. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on October 20, 2021
Posted by: Anne104
from Florida
No problems noted. Ice machine and water on door are nice features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great fit for narrow spaces
on October 24, 2021
Posted by: Craven
from Virginia
Well thought throw interior design. Movable shelving and bins. LED lighting increases energy efficiency
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com