Customer reviews from geappliances.com
GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.1
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
280
4 Stars
101
3 Stars
61
2 Stars
35
1 Star
37
77%of customers recommend this product.
(
352 out of
457)
Customer Reviews for GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Customer Rating
5
SIMPLY WONDERFUL
on July 16, 2019
Posted by: MaggieBoo
from LaQuinta, California
EXCELLENT REFRIGERATOR!!!! GREAT LIGHTING, STORAGE & BEST OF ALL, VERY QUIET
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
All As Advertised; Works Very Well - Overall Great
on December 29, 2019
Posted by: MrMikeC65
from South Florida
I have has this unit for 3 months. It is exactly as advertised. The size of the freezer and frig as well as the size of the water/ice dispenser are exactly as specified. If someone complains about this they are foolish because the exact sizes are published and you can view it i the store before you make your purchase.
The temperature control works very well. I live in a high humidity zone and my temperature has significant fluctuations. Despite this, the temperature of the freezer and frig compartments is well regulated. Despite my humid climate the frost control works very well in both sections.
The ice maker works exactly as advertised. Yes when you use one or the other ice types there may be some residual in the dispenser that may be dispensed upon your next use, regardless of what is selected - exactly as the manual explains. (If this is a surprise or upsets you, it is your fault for not reading the manual online before you purchased it. In 2019 this is a normal and expected pre-purchase activity, and is your due diligence).
The sounds this unit makes are exactly as stipulated in the owner's manual but I would enjoy the unit more if they were quieter. There is no way to preview this before purchase unless you know someone who has this model.
The stainless finish is easily marked. I do wish it was smudge resistant and a little more rust resistant (remember I live in a very high humidity area) but again, I knew this before i purchased the unit because I viewed the unit in a store.
***Notes for future models. The water being dispensed should be dispensed at a more vertical angle. As it is, the water can splash outside the dispensing area and onto the floor if the glass being filled is not tall and the glass is not held to the top of the dispenser. I often need to wipe the exterior of the freezer door after dispensing water. I wish the well of the dispenser would be deeper or had a method of disposal such as porting some of this waste water into the area where the moisture from inside the frig is evaporated into the atmosphere.
I would like to see a little more flexibility regarding shelving arrangements in both sides, but this is simply me nitpicking.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
Good features
on April 1, 2020
Posted by: jlm13
from Boca Raton Florida
Refrigerator fits perfectly and looks like it has always been part of the appliances that are in the kitchen. I would like to have had additional storage bins on the door.
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
It’s a side by side
on September 28, 2020
Posted by: awmomz
from California
This fridge came with the new construction home we purchased. Personally I do not like this style fridge. Because I bake a lot and need to have room to put a sheet cake in the fridge. With that said I do like several features of this fridge. The ice/water dispenser works even when someone else opens the door. The ice production is great. It keeps everything well refrigerated/frozen and is quiet. This is a small fridge but does the job and would work great for an apartment/condo.
We ordered (in April) a 27.8 cu ft GE French Door to replace this one. It has been on back order ever since and are hoping to have it very soon.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
DIsappointed
on November 12, 2020
Posted by: eileencoryell
from Pennsylvania
Disappointed to spend this much money and not have longevity.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Chris@GEA, GE_Appliances, November 13, 2020
Hello, thank you for your review. We would love to hear from you about how we can make your experience with our products better. Please feel free to reach out to us via this link: https://www.geappliances.com/ge/service-and-support/contact.htm Thanks for choosing GE Appliances!
Written by a customer while visiting geappliances.com
Customer Rating
1
Pitting after 2 months
on January 15, 2021
Posted by: Zoubee
from Jupiter
The finish on this refrigerator is terrible. It’s impossible to keep clean and the stainless steel is pitting on 1 door and both handles. We only have used soap and water as per GE instructions.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, March 26, 2021
Hello Zoubee, we appreciate you taking a moment to reach out to us. We're sorry about your refrigerator doors pitting. We can imagine your frustration so we apologize for any headaches. We'll be sure to share your comments with our product team for future consideration. Your feedback is greatly appreciated and will help us make improvements down the road. - Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Be careful
on September 19, 2022
Posted by: keyring424
from Kalaheo, HI
We just received this refrigerator that we got to replace another manufacturer's side by side counter depth refrigerator that died after 7 years. We chose GE because at our previous house we had a 19 year old GE Profile refrigerator that was still running strong when we moved. This is a nice refrigerator except it does not have easy manual access to the ice in the ice bin. Our refrigerator is "built in" in that there is a wall to its left side which allows the freezer door to open about 90 degrees. Unfortunately, in order to access the ice in the ice bin you must pull out the bin some distance which requires the freezer door to open wider than 90 degrees so we have had to pull the refrigerator out about 6 inches so the door clears the wall. In addition, if we ever want to remove the bin, we are going to have to pull the refrigerator all of the way out into the kitchen. The old GE refrigerator we had the bin had like a front flap to manually pull out ice cubes so from the pictures I thought this one would be like that but it isn't and even though there was a wall in that kitchen, the bin could be pulled out without it being an issue. Since we live in Hawaii and it took two months to get this refrigerator, I can't really return it and go without a refrigerator again.
So, it is a nice refrigerator but just be careful as to your kitchen layout and the room available for the doors to open and understand it is not easy access to ice in the bin.
I would recommend this to a friend!
Features
3
Performance
5
Quality
5
Response from geappliances.comBy Shayla@GEA, GE_appliances, September 27, 2022
Hello - Thank you for your review and for choosing GE Appliances for your kitchen needs. We're glad to hear the GE Profile fridge in your previous home lasted over 19 years! Our goal is to provide the best quality and ownership experience possible so you can enjoy your beautiful fridge.
That said, we're glad you enjoy your new refrigerator! However, we're sorry to hear that the design of this model's ice bin did not meet your expectations. We understand how frustrating it would be to pull the fridge out a little to access the bin. Your kitchen layout definitely affects how far you can open the doors, so thank you for letting others know! You may view ice maker information on page 15 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000470-2.pdf&_g.
We're confident you will enjoy the performance and quality of this unit for many years. We're always here if you need anything. Have a beautiful day. -Shayla@GEA
That said, we're glad you enjoy your new refrigerator! However, we're sorry to hear that the design of this model's ice bin did not meet your expectations. We understand how frustrating it would be to pull the fridge out a little to access the bin. Your kitchen layout definitely affects how far you can open the doors, so thank you for letting others know! You may view ice maker information on page 15 of the owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000470-2.pdf&_g.
We're confident you will enjoy the performance and quality of this unit for many years. We're always here if you need anything. Have a beautiful day. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poorly made, would not buy again.
on May 2, 2023
Posted by: scottcheeto
from San Luis Obispo, Ca.
Cheep ice maker transition from ice maker to door of refrigerator. The right door is lower than the left.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, May 3, 2023
Hello,
We are so sorry to hear that the refrigerator doors are not aligned and know you must be frustrated.
Please refer to page 27 of the installation manual for leveling the doors:
https://products-salsify.geappliances.com/image/upload/s--SzIImviA--/a4bc723290f23237aa53d2267af707a40e30ac91.pdf?_ga=2.205947283.1420439030.1682946256-302677575.1657120421
Please accept our apologies for your disappointment and any inconvenience this may have caused you. Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
We are so sorry to hear that the refrigerator doors are not aligned and know you must be frustrated.
Please refer to page 27 of the installation manual for leveling the doors:
https://products-salsify.geappliances.com/image/upload/s--SzIImviA--/a4bc723290f23237aa53d2267af707a40e30ac91.pdf?_ga=2.205947283.1420439030.1682946256-302677575.1657120421
Please accept our apologies for your disappointment and any inconvenience this may have caused you. Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEA
Written by a customer while visiting geappliances.com