Customer reviews from geappliances.com
GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.1
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
280
4 Stars
101
3 Stars
61
2 Stars
35
1 Star
37
77%of customers recommend this product.
(
352 out of
457)
Customer Reviews for GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Customer Rating
5
Fantastic - Another Great GE Profile Product!
on February 9, 2020
Posted by: Mr Happy
This is simply a great product that works well with our family life style and cooking needs!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Mixed feelings ...
on March 19, 2021
Posted by: Nitzie2
We purchased this GE Profile counter depth side by side to replace our 16 year old same model. While the interior has improved (love the LED lighting, redesigned interior walls for more shelf room in fridge and glass shelves in freezer), the exterior does not feel as solid quality wise. Also, it is very noisy at times including a lot of "knocking" and "popping" from inside that we never had with our old unit. Ironically, the "fingerprint resistant" stainless seems to show prints and streaks more than our old model. It does cool well. I'm a very agreeable person and embrace change, so it's rare for me to rate something as "Average." Given the price of this unit and my long time experience with this model, it seems fair to share my perspective.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Michael @ GE Appliances, GE Appliances, March 22, 2021
Hi there,
Thanks for your review! We're happy to hear that you're loving the LED lighting and the storage space in the fresh food and freezer sections.
For the noises, you can take a look at the following article for a list of normal sounds a refrigerator should make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
We took another look and see that this model is not Fingerprint Resistant, it only has a normal, Stainless Steel finish. If you'd like tips on how to keep your unit clean, you can click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
Thanks very much for taking the time to voice your opinions and concerns here, we're always willing to hear what our consumers have to say about their appliances.
Hope this is helpful and that you're staying safe.
Michael@GEA
Thanks for your review! We're happy to hear that you're loving the LED lighting and the storage space in the fresh food and freezer sections.
For the noises, you can take a look at the following article for a list of normal sounds a refrigerator should make: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
We took another look and see that this model is not Fingerprint Resistant, it only has a normal, Stainless Steel finish. If you'd like tips on how to keep your unit clean, you can click here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=16574
Thanks very much for taking the time to voice your opinions and concerns here, we're always willing to hear what our consumers have to say about their appliances.
Hope this is helpful and that you're staying safe.
Michael@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Gong the first
on November 15, 2021
Posted by: Mmg2021
from VA
Our first GE profile refrig was gonged from the start. After repeated complaints to our dealer, a GE Service Specialist confirmed my suspicions that this refrig was “dangerous.” It was replaced with the same refrig but new model # and the second one is great!
I would recommend this to a friend!
Features
4
Performance
5
Quality
4
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, November 18, 2021
Hey there,
We're awfully sorry to hear that your refrigerator was not what you were expecting and can understand your concerns. We're glad to hear that your replacement model is performing well. If there's anything you need, let us know anytime. Mike@GEA
We're awfully sorry to hear that your refrigerator was not what you were expecting and can understand your concerns. We're glad to hear that your replacement model is performing well. If there's anything you need, let us know anytime. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Damaged and leaks
on November 9, 2023
Posted by: Desi54
The refrigerator came with the new house. It must have been dropped on the right rear corner because it either tilts side to side and backward if all four wheels are on the floor or if adjusted so it’s straight can be rocked back and forth from the front left to the right rear. Other than that, the ice dispenser drips and the tray needs to be emptied daily.
Response from geappliances.comBy Charlie, GE_Appliances, November 9, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is tilting and we're happy to help.
We recommend referring to page 27 of the manual to level the refrigerator legs.
https://products-salsify.geappliances.com/image/upload/s--SzIImviA--/a4bc723290f23237aa53d2267af707a40e30ac91.pdf?_ga=2.36171360.1140914616.1699281415-1734451522.1686318769
To remove the water from the dispenser spill shelf we recommend referring to some helpful tips at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17740
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your refrigerator is tilting and we're happy to help.
We recommend referring to page 27 of the manual to level the refrigerator legs.
https://products-salsify.geappliances.com/image/upload/s--SzIImviA--/a4bc723290f23237aa53d2267af707a40e30ac91.pdf?_ga=2.36171360.1140914616.1699281415-1734451522.1686318769
To remove the water from the dispenser spill shelf we recommend referring to some helpful tips at this link: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17740
Let us know if you have additional questions as we're here and always happy to help! -Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice but not the greatest.
on June 29, 2024
Posted by: New Apps 2017
from ID
Refrigerator seems to work well but shelf organization is not optimal in our opinion. Still learning how to optimize storage space with products we use. Biggest issue is that the refrigerator door doesn't close unless you really push it. Otherwise, it closes about half-way and then falls back open. We find ourselves turning around and running into a door we thought was closed.
Features
3
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Devin, GE_Appliances, July 1, 2024
We want to help with your GE Profile Series side-by-side refrigerator. If you're experiencing issues with the door not wanting to close all the way, we recommend checking the following:
- Level the refrigerator per the Installation Instructions
- Re-Align the refrigerator door.
- Check for items in the refrigerator blocking the door from closing.
If you continue to experience issues, please contact our warranty department for further assistance at 1-800-432-2737.
- Level the refrigerator per the Installation Instructions
- Re-Align the refrigerator door.
- Check for items in the refrigerator blocking the door from closing.
If you continue to experience issues, please contact our warranty department for further assistance at 1-800-432-2737.
Written by a customer while visiting geappliances.com
Customer Rating
1
Dead on arrival
on September 13, 2020
Posted by: Anonymous
from Bradenton
Brand new fridge was not working on arrival. GE came out and rather than replacing the whole fridge for a working one , they replaced the motherboard. Fridge is now cooling, but the lights are not working. On top of the DOA, the fridge was very dirty. Just want a new working one, but GE is not replacing the fridge/Freezer. Very disappointed in GE and will never buy GE again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Too small, wasted space
on December 8, 2017
Posted by: KJT5
from Fort Myers, FL, United States
Both sides are too small. I transferred my condiments from my old fridge door to this one and they didn't fit. Then they filled a shelf. Can't afford to lose a shelf. The freezer also wastes a shelf with the ice maker. Prefer the ice maker in the door with both an ice and water spout. This only has one spout you have to change.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Response from geappliances.comBy BRENDAatGE, GE_Appliances, December 12, 2017
Hello KJT5,
Thank you for taking the time to write a review on your new refrigerator. We appreciate your suggestions for improvement with the design of the shelving and we apologize for any inconvenience. We always like to hear customer feedback so that we may improve our products.
Thank you for taking the time to write a review on your new refrigerator. We appreciate your suggestions for improvement with the design of the shelving and we apologize for any inconvenience. We always like to hear customer feedback so that we may improve our products.
Written by a customer while visiting geappliances.com
Customer Rating
2
My Review
on April 2, 2018
Posted by: garytr
from El Dorado Hills, CA, USA
It was selected and installed by developers in my new house. Refrigerator is too small and cramped.
Mechanically and esthetically it is great.
Difficult to remove a little ice by hand, ice dispenser gives too much ice.
Mechanically and esthetically it is great.
Difficult to remove a little ice by hand, ice dispenser gives too much ice.
No, I would not recommend this to a friend.
Features
1
Performance
5
Quality
5
Value
3
Written by a customer while visiting geappliances.com