Customer reviews from geappliances.com
GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Average customer rating
4.1
(514 Reviews)
Rating breakdown 514 reviews
5 Stars
280
4 Stars
101
3 Stars
61
2 Stars
35
1 Star
37
77%of customers recommend this product.
(
352 out of
457)
Customer Reviews for GE Profile - 21.9 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with LED Lighting - Stainless Steel
Customer Rating
1
Regret this purchase
on May 12, 2019
Posted by: Amyjo9
from SF
Stainless is not smudge proof and shows fingerprints easily. Very noisy in general, things in back of fridge freeze. Ice machine overflows and gets stuck, interior molding to hold shelves is overdone and reduces usable interior space such that capacity is smaller than advertised. Bottom two shelves in door are so shallow they just fit a bottle of beer (no joke). Finally, the first 5 seconds of water dispensing come out hot. For the price, this fridge is horrendous. Will try another brand and replace this as soon as I can afford to.
No, I would not recommend this to a friend.
Features
1
Performance
2
Quality
2
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, May 14, 2019
Hello Amyjo9 - We're sorry to hear of the difficulty you are experiencing with your refrigerator. Please reach out to us by email at the following link so we may review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We appreciate your feedback and look forward to hearing from you.
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
1
Not My Fave I’ve Ever Had
on June 17, 2020
Posted by: Twk294
from South Carolina
This refrigerator/freezer has narrow, limited space. The freezer is oddly configured - full-size frozen pizza won’t go in straight! The refrigerator is okay unless you feel like organizing a serving platter pre-event, and then forget it. The “automatic” ice maker dispenses, but you have to turn it off when the ice fills up too high. All in all, yuck.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Written by a customer while visiting geappliances.com
Customer Rating
2
Very disappointing!
on May 1, 2019
Posted by: Phonelady
from Elk Grove, CA
We bought the same refrigerator eight years ago and I loved it. Had to replace my original one and this one is the exact brand and model as my old one but I really am disappointed. The finish shows absolutely everything from fingerprints to water drips. The noises that come from this refrigerator are very disappointing. My old refrigerator you never knew that it was on or going through any of the different cycles. I definitely would not recommend this refrigerator. I’m stuck with it because it’s not cheap so I’m learning to live with it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
2
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, May 7, 2019
Hello Phonelady - Thanks for posting a review on your refrigerator. We are sorry for your disappointment. Your comments regarding the finish and the noise are important to us and we'll be glad to share them with our engineering staff. Thank you being a loyal GE Appliances customer!
Written by a customer while visiting geappliances.com
Customer Rating
2
Not great
on May 9, 2019
Posted by: Fool33913
from Fort Myers
I do not like side by sidr refrigerators. There is inadequate storage in both the freezer and refrigerator.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
2
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointed in GE Brand
on July 9, 2019
Posted by: Dan429
from PHILADELPHIA
We have had trouble with French door fridges with ice makers on door and closing of doors and bottom drawer, so we decided we wanted to go back to our side by side, hoping for reliability and quality and believing in the GE brand. We had a GE Artica side by side counter depth that was perfect for many years. We liked the quality of the shelves and we did not want the in door water and ice maker that breaks easily. The Artica has the ice drawer which is way more practical for putting ice into large water bottles. Unfortunately GE does not make a counter depth Artica anymore. When we looked at the plain GE we felt that the drawers and the shelving were not very high-quality and even though it looks like the exact same box we decided to upgrade to the Profile that in our minds meant quality. In the hope that I would have better materials and a better quality build. Unfortunately after a month of ownership this has not been the case, we are sorry we didn’t buy the lower end model. The fridge has developed a problem with icing in the top left-hand corner where it connects to the freezer. There is ice buildup that then melts and leaves a puddle. Furthermore the large drawer does not glide properly and I think it will break very soon. It makes more noise than the old Artica and will suddenly make the sound of running water. I am guessing it’s a defrost but the first couple of times we thought it was going to flood the house. The old Artica drawers were also stronger. The café line has a cool look and some new customization but was not easily available when we bought. Seems like that will be the new top of the line, but frankly it’s very hard to differentiate the different price points and feel like you are getting good value. Other than the shelving and LED lighting nobody could really tell us what the difference in price was between the fridges. The LED lighting does not illuminate the middles of the fridge well and the lights are not flush. My advice is to get the entry level model. We went for the high end and it did not work out.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
2
Response from geappliances.comBy SHARONatGE, GE_Appliances , July 12, 2019
Hello Dan429 - Thanks for your refrigerator review. We apologize for the difficulties you've experienced. Your comments for improvement with the quality are appreciated and will be shared with our product design team.
You can take advantage of your warranty for the ice buildup issue and schedule an appointment with a GE Service Technician by calling 1-800-432-2737 or scheduling online at: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Thanks for being a loyal GE Appliances customer!
You can take advantage of your warranty for the ice buildup issue and schedule an appointment with a GE Service Technician by calling 1-800-432-2737 or scheduling online at: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Thanks for being a loyal GE Appliances customer!
Written by a customer while visiting geappliances.com
Customer Rating
1
Disappointing
on October 20, 2020
Posted by: MJN53
from Dallas TX
Small in all accounts. Doesn't hold anything !! Have a broken shelf the second week we had it. Plastic just split. Water dispenser drips. Have a paper towel to catch the drips at all times.
Features
3
Performance
2
Quality
3
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
1
One of the worst fridge I ever used
on February 13, 2021
Posted by: Ibbi
Ridiculous design, poor functionality, horrible use of space, aesthetically unappealing. Shows poor engineering by GE.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Eliza@GEA, GE Appliances, February 17, 2021
Hi Ibbi, thank you for taking the time to share your review. We truly appreciate you choosing this side-by-side refrigerator for your home and are very glad to have you in the GE Appliances family! We are terribly sorry to hear that you are disappointed in the design, space configuration, appearance, and quality of your refrigerator. This is certainly not the level of satisfaction that we aim for or experience that we would wish for you. Your feedback is very important to us, as we are always striving to better the design of our appliances to best serve valued customers like you. We will be sure to share your comments with our product design team for improvement of future refrigerators.
If you have any specific feedback, questions, or concerns about this model, we would love the opportunity to talk to you further about them! If so, please reach out to us at any time by visiting the following link and scrolling down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. All the best! -Eliza@GEA
If you have any specific feedback, questions, or concerns about this model, we would love the opportunity to talk to you further about them! If so, please reach out to us at any time by visiting the following link and scrolling down to the email contact form: https://www.geappliances.com/ge/service-and-support/contact-others.htm. Please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your appliance. All the best! -Eliza@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Water and Ice dispenser is the only good features
on September 3, 2024
Posted by: Root58
This refrigerator/freezer has absolutely no room for an average to small family. I have never disliked a refrigerator more than this one and will as soon as possible replace it with a French Door - bottom freezer.
Response from geappliances.comBy Michael, GE_Appliances, September 5, 2024
It’s unexpected to hear that your refrigerator has less room than anticipated. We’re constantly working to make our appliances the best they can be, and we’ll be sure to forward your feedback to our product team so we can continue to improve.
Written by a customer while visiting geappliances.com