Customer reviews from netgear.com
NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
74
4 Stars
22
3 Stars
10
2 Stars
8
1 Star
10
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Customer Rating
5
Backup you can rely on
on February 24, 2021
Posted by: Chadelman
Would buy again because the LTE backup works with my google fi data sim card! Wifi 6 works great with my galaxy S20 5g. Wpa3 works great. For the money the backup is worth it giving me continued internet without a worry. Zoom meetings work great over LTE service .
Written by a customer while visiting netgear.com
Customer Rating
1
Nighthawk sucks!!
on July 20, 2021
Posted by: Suzieq
Gender:Female
Length of ownership:6 months
Do not buy this product. Pretty much Netgear does not stand behind their products!!
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
5
Been working great so far
on March 29, 2021
Posted by: Jessica
It was a pain to set up but after got it all set up it’s been working great! Netgear tech support is great to deal with and helped me manually set it up.
Written by a customer while visiting netgear.com
Customer Rating
5
netgear nighthawk ax4 4g lte modem router
on December 25, 2021
Posted by: Paul Dassonville
The best 4g modem router I have ever had. installed in very remote area to connect security cameras to monitor my cabin could not be happier works great
Written by a customer while visiting netgear.com
Customer Rating
5
Works great for my new business
on May 3, 2023
Posted by: Anonymous
Works great and provides good signal for my new business for my customers and my programs i need for my shop
Written by a customer while visiting netgear.com
Customer Rating
1
Same as so many others
on March 3, 2024
Posted by: Giffla
I bought this a while ago and have been fighting with it ever since. I have been trying everything I can find but no luck. It gains and then loses internet connectivity randomly and rapidly. One minute everything is fine, the next nothing. Resets don't help. Firmware is up to date. The strange thing it works great for a minute or two and then it can't get a connection. I do not want a link to go do more work on my own to solve this well-known Netgear issue. I want someone to explain how to fix it or explain how to get a refund. Thanks.
No, I would not recommend this to a friend.
Response from netgear.comBy netgear, netgear, March 4, 2024
Hi Giffla,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your LAX20 losing connectivity. When experiencing an issue with connectivity, we recommend visiting the following troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you are having problems with your LAX20, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you are having a difficult experience with your LAX20 losing connectivity. When experiencing an issue with connectivity, we recommend visiting the following troubleshooting resource: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you are having problems with your LAX20, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Absolutely no buffering
on April 26, 2021
Posted by: Anonymous
Love netgear!!!! I’m so happy with this product I would definitely recommend to anyone!!!! Absolutely no buffering! Thanks netgear !!
Written by a customer while visiting netgear.com
Customer Rating
5
It’s good
on May 4, 2021
Posted by: JazzPlumb
Works well, just trying to be able to use a phone. This finally worked
Written by a customer while visiting netgear.com