Customer reviews from netgear.com
NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
74
4 Stars
22
3 Stars
10
2 Stars
8
1 Star
10
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Customer Rating
5
GREAT PRODUCT!
on March 4, 2022
Posted by: Anonymous
It has surpassed my expectations. We use it in our r.v. and it has allowed us to stream, game and enjoy secure internet access.
Written by a customer while visiting netgear.com
Customer Rating
5
Dependable and awesome
on April 8, 2022
Posted by: Larry Goodenough
This router actually helped my poor internet connection just hooking it up to a DSL modem. It processes wifi incredibly giving us glitch free, high definition streaming to more devices than ever before!
Written by a customer while visiting netgear.com
Customer Rating
5
Great LTE Router
on May 24, 2022
Posted by: DH
Finally a LTE router that works the way it should. Super easy to set up using ATT sim card. I like that they included a sim card just in case you don't have one (needs activation). Benchmarked networked device file transfer at around 150MBps 5ghz. It easily handles the max speed of our LTE plan at 50Mbps. The app works great and makes it easy to manage the network remotely.
Overall a great device.
Overall a great device.
Written by a customer while visiting netgear.com
Customer Rating
2
Be prepared to troubleshoot
on June 3, 2022
Posted by: Noek
This router doesn't work plug and play. We have an att prepaid plan and we had to go into setting and change the apn settings. Also it came outdated and wouldn't connect so you gotta figure out how to update the firmware. After the apn settings are updated it does work , but this is a lot of leg work. Unfortunately it lost the settings 5 days later and my wife was having a panic attack because she couldn't get online for her meeting. I would recommend finding a better router that you can simply push a sim card in and has lte internet
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome!
on September 1, 2022
Posted by: Fred Gengnagel
I got the router with a cell data package so that we could have internet at our family cabin. With the area that we have our cabin, there is not a lot of choices and this service offered the best deal for the best price. I have had this in-service for about 2 weeks and this is everything that I could have dreamed of. It has allowed for me to stream all of our services and allow for some online gaming with friends. Would recommend this router to anyone that needed it with or without the cell data package.
Written by a customer while visiting netgear.com
Customer Rating
5
Great for Business
on January 25, 2023
Posted by: Tyler N
Aside from having to reconfigure the settings to work with an ATT SIM card/plan, it has worked well.
Written by a customer while visiting netgear.com
Posted by: Notanewbie1
Verified Purchase:Yes
The remote administration features are not documented nor described in the documentation. The documentation describes configuration options that no longer exist in the product line.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, April 13, 2023
Hi Notanewbie1,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you to access and use Anywhere Access: https://kb.netgear.com/000058239/How-do-I-enable-or-disable-Anywhere-Access-on-my-NETGEAR-or-Orbi-router?article=000058239.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you to access and use Anywhere Access: https://kb.netgear.com/000058239/How-do-I-enable-or-disable-Anywhere-Access-on-my-NETGEAR-or-Orbi-router?article=000058239.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
LAX20 - Quality design, decent performance
on July 13, 2023
Posted by: David Rose
I am using this as a LTE only modem for a jobsite, It looks sharp, it have plenty of ports, and The software (including the remote access) are excellent. Only gripe is it does seem to struggle with occasional drops where it doesn't read the SIM card. Which often can be fixed with a powercycle, but is less than ideal compared to provider issued hotspots and lte-modems.
Written by a customer while visiting netgear.com