Customer reviews from netgear.com
NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
74
4 Stars
22
3 Stars
10
2 Stars
8
1 Star
10
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Customer Rating
5
Awesome coverage
on May 30, 2021
Posted by: John M St Jean
This router works fantastic with my Verizon MiFi 6620L Hotspot and TP Link Deco 60 Mesh System. I have a 3,000 SQ Ft house and have no drop outs of the WiFi signals. I took the SIM card out of the Jetpack and placed it in the router and plugged my Deco Mesh System into the ports with help from the NetGear Support Staff. I was also able to purchase an extended 2yr accidental warranty and phone support plan at a discount too.
Written by a customer while visiting netgear.com
Customer Rating
5
Game Changer
on June 8, 2023
Posted by: Toney
I live in a kinda rural town of georgia. We had trash ISPs where we live, but this router has solved all my problems. I'm able to work from home, play multiplayer games on xbox, and stream movies and shows! This is a must buy for those who can't get reliable internet.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
3
Semi upgrade
on October 21, 2021
Posted by: Nayr
Purchased with hopes it would increase speeds and get better connectivity, it actually gave same Speedtest as my nighthawk lte mr1100 just more costly I live in rural therefore cellular is my only option other than sat internet and that’s not much better. Hopefully it gets better? My Orbi LTE model gives a huge boost in speeds but doesn’t stay connected and drops. It’s a win/lose scenario.
Response from netgear.comBy Consumer Affairs, October 22, 2021
Hi Nayr,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help with any additional support opportunities.
Regards,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help with any additional support opportunities.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Perfect for our household devices
on October 25, 2021
Posted by: Kristol
We run 4 TVs, 2 computers, and 3 phones off of this device and have had great service.
Written by a customer while visiting netgear.com
Customer Rating
1
Horrible
on November 11, 2021
Posted by: Chelsea
Had almost a week and was very unhappy with purchase. Constantly looking for a signal. Was told would work in rural area and that is not the case.
Response from netgear.comBy Consumer Affairs, November 15, 2021
Hi Chelsea,
Thank you for your review and feednback. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review and feednback. Please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
1
poor wifi connection
on May 15, 2022
Posted by: Clint Hand
Wifi frequently interrupted. Get wifi maybe one hour a day.
Response from netgear.comBy Consumer Affairs, May 16, 2022
Hi Clint,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your network and your device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
Additionally, your device may be disconnecting from your Wireless Carrier's signal, if so please also refer to this resource: https://kb.netgear.com/000063800/Why-does-my-NETGEAR-fixed-wireless-device-keep-disconnecting-from-my-US-carrier?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your network and your device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
Additionally, your device may be disconnecting from your Wireless Carrier's signal, if so please also refer to this resource: https://kb.netgear.com/000063800/Why-does-my-NETGEAR-fixed-wireless-device-keep-disconnecting-from-my-US-carrier?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
LAX20 thoughts
on May 17, 2022
Posted by: Jean B
Overall, I am satisfied with the purchase. I did have difficulty during initial set-up. The issue was my Google Fi Data SIM was not recognized and after numerous attempts, I came across instructions to update the LAX200 firmware manually. One I did that, I was able to get everything to work.
Written by a customer while visiting netgear.com
Customer Rating
5
Great for RV or on the road
on January 31, 2023
Posted by: Julio S.
Great device to have on an everyday or on the road, it’s easy to use and set up
Written by a customer while visiting netgear.com