Customer reviews from netgear.com
NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
74
4 Stars
22
3 Stars
10
2 Stars
8
1 Star
10
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Customer Rating
3
ok
on January 18, 2023
Posted by: Shane
The setup was more cumbersome than I thought it should have been.
Response from netgear.comBy Consumer Affairs, January 19, 2023
Hi Shane,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help when you experience any trouble while installing: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. This resource should help when you experience any trouble while installing: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Business LTE Backup
on January 24, 2023
Posted by: Tyler Marts
I use this for my restaurant and when the local internet goes down this amazing piece of equipment keeps us moving! Awesome product!
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on January 24, 2023
Posted by: Anonymous
We have only had it for about a week. But so far it has been great. We have better service and better speed.
Written by a customer while visiting netgear.com
Customer Rating
5
Works Great!
on January 26, 2023
Posted by: Anonymous
Works great!! Covers the whole house!! Definitely would purchase again. I even texted my neighbor and told her she needs one!! Works best with AT
Written by a customer while visiting netgear.com
Customer Rating
5
Works Great!
on January 26, 2023
Posted by: Anonymous
Works great!! Covers the whole house!! Definitely would purchase again. I even texted my neighbor and told her she needs one!! Works best with AT
Written by a customer while visiting netgear.com
Customer Rating
2
The router buffers way too much
on March 12, 2023
Posted by: JFischer518
I recently upgraded my internet service to fiber 500 up and down. Since making the switch and putting this router in place all devices will randomly buffer. This happens more then when I had Spectrum 300x10. All of my cabling is cat 5e or cat 6 and all of my devices are directly connected to the router via cable or wifi. I had a few switches in the network too but had to removed them because the router doesnt seem to know how to stop a broadcast storm. I fully expect that I will need to replace the router and with a different brand.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com
Customer Rating
2
Phone App Not Useful
on April 24, 2023
Posted by: Alysson Bastos
The phone app is not intuitive, not easy to navigate. The requirement to make an account is ridiculous.
Written by a customer while visiting netgear.com
Customer Rating
4
Router LTE LAX20
on July 15, 2023
Posted by: Kevin_TX
The Router LAX20 setup process went smoothly except the VPN part which is still not working yet. I followed the User's guide without success. I am not sure if Netgear would provide tech support with VPN setup issue.
Written by a customer while visiting netgear.com