Customer reviews from netgear.com
NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
74
4 Stars
22
3 Stars
10
2 Stars
8
1 Star
10
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Posted by: achest
Verified Purchase:Yes
This is the worst Netgear router I ever had. My son convinced me to purchase to replace another Netgear router that was working perfectly fine. He claims this one would give me a faster speed than what I was getting with the old router. I have not seen it yet. In fact it's slower. I cannot get into the app that I downloaded on my cell phone. Password won't work. I am at a loss as to what to do. Therefore I am just appalled because this one cost 3 times more than the router that I previously used.
Response from netgear.comBy Consumer Affairs, July 19, 2022
Hi achest,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great unit great price
on November 27, 2022
Posted by: Mike Wojo
Struggled with lte internet until I purchased this unit, doubled my speed and does not loose connection. Highly recommend
Written by a customer while visiting netgear.com
Customer Rating
5
Better than Google Wifi System!
on December 5, 2022
Posted by: Gabriel
I am extremely happy with my purchase! Not only does this single router replace my Google Wifi mesh system, I am also getting much better speeds!
Also I live in an apartment building where internet outages are common. Being able to have backup internet using 4G/LTE is a lifesaver. I work from home so having backup internet is a must!
I definitely recommend this product.
Written by a customer while visiting netgear.com
Customer Rating
4
Easy to use and set up.
on December 8, 2022
Posted by: Anonymous
I bought this unit because of where I live and very limited internet. Cellular internet is the only option. I use my Verizon SIM card and BAM! I’m all set up.
Written by a customer while visiting netgear.com
Customer Rating
4
A really cool Router
on December 13, 2022
Posted by: Demarvia Fairley
It’s working well an have had no problems with it unlike others in the past the signal is excellent an all my devices are working well with it
Written by a customer while visiting netgear.com
Customer Rating
5
great product
on December 25, 2022
Posted by: Anonymous
does everything I expected it to do, plus it is faster than my old modem
Written by a customer while visiting netgear.com
Customer Rating
5
Life saver!
on December 30, 2022
Posted by: Anonymous
For hard time like now this NETGEAR is a lifesaver now I can finally get good internet because of you
Written by a customer while visiting netgear.com
Customer Rating
5
Convenient LTE Router
on January 5, 2023
Posted by: zerotreedelta
Works good as a combined router and hotspot in a remote area - easy setup
Written by a customer while visiting netgear.com