Customer reviews from netgear.com
NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
74
4 Stars
22
3 Stars
10
2 Stars
8
1 Star
10
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Posted by: Lax20 user
Verified Purchase:Yes
Just ok, nothing to get excited about. My NG6100D gateway booted up much faster. I could set up security along with many other things myself. It also had signal strength on the unit itself. I can’t tell a difference in speed.
Response from netgear.comBy Consumer Affairs, February 28, 2022
Hi Lax20 user,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
It is ok
on February 28, 2022
Posted by: Anonymous
For me and my optimum set up it does not automatically switch to LTE when my lousy high-speed Optimum network goes down
Response from netgear.comBy Consumer Affairs, February 28, 2022
Hi James,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with your LAX20 Always On Feature, sometimes called failover mode: https://kb.netgear.com/000062728/How-do-I-set-up-the-Always-on-Internet-feature-on-my-Nighthawk-4G-LTE-WiFi-6-Router.
We also recommend updating your firmware, recently updated on 2-21-22, if you have not done so already: https://kb.netgear.com/000064655/LAX20-Firmware-Version-1-1-6-34.
If you need further assistance or if you continue to experience significant delays in the failover mode, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you with your LAX20 Always On Feature, sometimes called failover mode: https://kb.netgear.com/000062728/How-do-I-set-up-the-Always-on-Internet-feature-on-my-Nighthawk-4G-LTE-WiFi-6-Router.
We also recommend updating your firmware, recently updated on 2-21-22, if you have not done so already: https://kb.netgear.com/000064655/LAX20-Firmware-Version-1-1-6-34.
If you need further assistance or if you continue to experience significant delays in the failover mode, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: StupidUniqueNickname
Verified Purchase:Yes
Honestly, the worst router I’ve ever owned. Randomly certain devices WILL NOT connect to the 2.4GHz network. I had to pull my old router out and connect it to this one for the devices to be able to connect. The user interface for the iOS app and web portal are clunky and slow. The app and website keep trying to sell me additional services that I DO NOT WANT, and I can’t tell it to stop annoying me about them. I’ve debated returning it, but the LTE connectivity works mostly and that’s the main reason I bought it.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, March 9, 2022
Hi Valued Customer,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out a few troubleshooting resources for your network and connectivity: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also recommend updating your firmware to the most recent release, released 3-2-22: https://kb.netgear.com/000064655/LAX20-Firmware-Version-1-1-6-34.
If you need additional assistance, or continue to experience issues with the NETGEAR Nighthawk App, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out a few troubleshooting resources for your network and connectivity: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
We also recommend updating your firmware to the most recent release, released 3-2-22: https://kb.netgear.com/000064655/LAX20-Firmware-Version-1-1-6-34.
If you need additional assistance, or continue to experience issues with the NETGEAR Nighthawk App, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Lax20
on March 22, 2022
Posted by: Anonymous
This is a great router for lte users. 4 stars because I wish vpn service was more user friendly.
Written by a customer while visiting netgear.com
Posted by: HaVoCFoR20
Gender:Male
Verified Purchase:Yes
This router is everything i expected. I live out in the country. About 20 miles from civilization, so there are no other options for internet, besides satellite. And thats no good for gaming. My primary use. The netgear nighthawk 4g lte wifi 6 router provides exactly what i need. Thatnk you netgear
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
4
Works great out the box
on April 4, 2022
Posted by: Ama6
Plugged my nomad 4g sim card and worked right out the box.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on April 18, 2022
Posted by: Michael Ogle
Great router, easy to use and works like it supposed to.
Written by a customer while visiting netgear.com
Customer Rating
4
Good option for rural locations
on April 23, 2022
Posted by: Everett
Living in the country where cable is not available, this made a good alternative for a home network with a cellular connection to the internet.
Written by a customer while visiting netgear.com