Customer reviews from netgear.com
NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Average customer rating
4.1
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
74
4 Stars
22
3 Stars
10
2 Stars
8
1 Star
10
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for NETGEAR - Nighthawk AX1800 Dual-Band 4G LTE Wi-Fi Router
Customer Rating
4
free to roam
on November 1, 2021
Posted by: Anonymous
thank you Netgear the equipment works great . simple plug and play multple carriers for data available! simplified a work day away!
Written by a customer while visiting netgear.com
Customer Rating
5
Love it!
on November 8, 2021
Posted by: CMB
I love my new Netgear Nighthawk - the customer service was very helpful with setting it up and it’s been great ever since. Fast and great signal throughout house!
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on November 17, 2021
Posted by: Joel S
Pretty easy set up and has been working great with no issues.
Written by a customer while visiting netgear.com
Posted by: Aaron W
Gender:Male
Length of ownership:1 month
Verified Purchase:Yes
this works great, the cell takes about 30 seconds to kick in but when it does it fast and works perfect
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
Works great!
on December 15, 2021
Posted by: CHRISEVO24
Bought this router to use the LTE service with a cell phone carrier when at a trade show. This device works extremely well an is easy to setup!
Written by a customer while visiting netgear.com
Customer Rating
5
So far pretty kool
on December 18, 2021
Posted by: Anonymous
Very surprised that router received better signal than the phones, still testing out the capabilities
Written by a customer while visiting netgear.com
Customer Rating
5
App needs improvement
on December 30, 2021
Posted by: deatn1342
Overall, the router works great. Very easy to set up through traditional means. However, it was very insistent on having the app installed which is in need of some improvements.
Written by a customer while visiting netgear.com
Posted by: Swerwin
Gender:Male
Verified Purchase:Yes
Netgear 4G LTE Ax1800 (LAX20) loses its connection to the cellular network every 5-10 minutes. Often requiring a reboot to reconnect which takes about 5 minutes to perform. I am using verizon network which the ad states this device is accepted for but other sources say it is not. Works fine when connected but rarely is connected. Will probably be returning this device if It does not improve.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, January 10, 2022
Hi Swerwin,
We're sorry to hear that you are experiencing problems with your LAX20 and are considering returning it. We are sorry to hear that you are having a difficult experience with your product. We recommend checking your APN settings and checking out this informational resource: https://kb.netgear.com/31166/How-to-configure-APN-settings-for-4G-LTE-Modems?language=en_US, and also: https://kb.netgear.com/000063800/Why-does-my-NETGEAR-fixed-wireless-device-keep-disconnecting-from-my-US-carrier.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you are experiencing problems with your LAX20 and are considering returning it. We are sorry to hear that you are having a difficult experience with your product. We recommend checking your APN settings and checking out this informational resource: https://kb.netgear.com/31166/How-to-configure-APN-settings-for-4G-LTE-Modems?language=en_US, and also: https://kb.netgear.com/000063800/Why-does-my-NETGEAR-fixed-wireless-device-keep-disconnecting-from-my-US-carrier.
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com