Customer reviews from netgear.com
NETGEAR - Orbi AC2200 Tri-Band Mesh 4G LTE Wi-Fi Router
Average customer rating
4.5
(174 Reviews)
Rating breakdown 174 reviews
5 Stars
123
4 Stars
28
3 Stars
16
2 Stars
3
1 Star
4
96%of customers recommend this product.
(
26 out of
27)
Customer Reviews for NETGEAR - Orbi AC2200 Tri-Band Mesh 4G LTE Wi-Fi Router
Customer Rating
5
Great router
on March 10, 2022
Posted by: Matthew Gyke
This router is awesome! Had problems with eero then switched to this never had a problem now!
Written by a customer while visiting netgear.com
Customer Rating
2
In the beginning it was great...but not now
on March 25, 2022
Posted by: bch75964
Gender:Female
It worked perfectly for a long time I've had it about a year now and for the past few months, it is constantly dropping my signal. I use it with my sim card from my provider. I constantly have to reboot the orbi. It is EXTREMELY frustrating. Really disappointed and it's pretty expensive to just get rid of.
Response from netgear.comBy Consumer Affairs, March 28, 2022
Hi bch75964,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you if you are experiencing issues with your signal dropping on your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also for devices dropping from your network: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you if you are experiencing issues with your signal dropping on your network: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also for devices dropping from your network: https://kb.netgear.com/000063823/My-wireless-devices-are-disconnecting-from-my-WiFi-network-what-do-I-do?language=en_US.
All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome!
on April 5, 2022
Posted by: Anonymous
I love the LBR20 from the Orbi family. I live rural and this is a major upgrade from my old device. My family and I have no issues running devices simultaneously. Thanks Netgear!
Written by a customer while visiting netgear.com
Customer Rating
4
Orbi Router
on April 21, 2022
Posted by: Nichole Bilbruck
I purchased the Orbi router from an internet provider and they only offered me 2 routers which was both Orbi/Netgear routers. I went with the 4G instead of 5G and I’m happy with the performance. Overall rating for this router is it seems to be worth the money. I’m in the middle of nowhere and I haven’t had any issues.
Written by a customer while visiting netgear.com
Customer Rating
5
Great service!
on May 10, 2022
Posted by: Erika
We live in a rural area and internet connection can be hard some times. We love the simplicity of orbi’s set up and the service has been great!
Written by a customer while visiting netgear.com
Customer Rating
3
inconsistent speeds
on May 24, 2022
Posted by: Nesto
Gender:Male
I've had this for a couple of months and the speeds can vary drastically. It can go from 2-5mbs to 20-40mbs depending. There is no way to lock the band on the device as you would a MOFI modem. I live right outside of town (population about 20k and outside of Baltimore) with cell towers nearby. My cell phone has no speed issues. I connected an external antenna and that helped a bit but have to restart the device often to get better speeds. Maybe my nearby towers are overrun or getting throttled but AT&T?
Response from netgear.comBy Consumer Affairs, May 26, 2022
Hi Nesto,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
It’s alright
on May 30, 2022
Posted by: Anonymous
It’s alright, was only getting about 2-3 bars but recently moved the router and now I’m getting 3-4 bars.
Written by a customer while visiting netgear.com
Customer Rating
5
Works well
on May 30, 2022
Posted by: John S
Router/modem was very easy to set up and works well. Very pleased with purchase process and directions.
Written by a customer while visiting netgear.com