Customer reviews from weber.com
Weber - Summit 400 Gas Grill Cover - Black
Average customer rating
4.3
(67 Reviews)
Rating breakdown 67 reviews
5 Stars
41
4 Stars
13
3 Stars
9
2 Stars
2
1 Star
2
86%of customers recommend this product.
(
44 out of
51)
Customer Reviews for Weber - Summit 400 Gas Grill Cover - Black
Customer Rating
3
Material is great. The velcro straps? Not so much.
on May 24, 2021
Posted by: Ray from NJ
from NJ
Gender:Male
I wish I could give 3.5 stars rather than only three -- so that they would be green instead of yellow -- in order to reflect a review that leans more positive than "yellow" stars would suggest. Just couldn't in good conscious give 4-stars, unfortunately.
Very pleased with the material. My previous Weber covers were a heavier-weight material, so I was worried about the lighter-weight material of this newer style. But the material has really held up well. My grill is blasted by the sun all summer and blasted by the wind, rain, snow, and ice the rest of the year. Pleasantly surprised; has not really faded much (attached picture not a good representation in that respect.) No tears, scuffs, pulls, etc. Seams holding up well. And the lighter-weight material makes it easier to cover a larger Summit grill as a one-man operation. And our grill has been uncovered and covered several times a week in the several years I've had this cover.
However... the velcro straps on both sides have completely failed. They no longer stick together in any meaningful way. (Seems to be related to UV degradation, as the straps have really faded.) The lightweight material becomes a downside when this happens, as an errant gust getting under a non-strapped cover can lift it right up and off the grill.
Have to resort to a bungee strap around it now... which I worry will eventually damage the cover itself.
Sadly, I let the issue go unaddressed for too long. Unfortunately my cover is now just outside the 3-year warranty period. Probably could have gotten a replacement if I had addressed the issue when the velcro first started failing. As it stands I guess I'll wait until my bungee strap eventually destroys/ruins this cover before I pony up the cost of new Weber one. (Which I will buy... hoping the velcro issue was based on a bad batch.)
Note: My issue with this one product is the single outlier in 30+ years of buying/using Weber grills and accessories, which are universally/typically of very high quality.
I would recommend this to a friend!
Response from weber.comBy Weber grills, Weber grills , May 26, 2021
Hello, thank you for taking the time to share your experience with your Premium Grill cover! We are glad to hear that this cover could protect your grill from the outside elements! We are very sorry to hear that the velcro straps are not working correctly. Your feedback is greatly appreciated and will be passed with our design team. We certainly would not expect to hold down the cover with bungee cords. Although your cover is outside of the warranty period, we sincerely appreciate you being a loyal Weber fan! Our support team will contact you via email shortly to discuss this matter further. Thanks!
Written by a customer while visiting weber.com
Posted by: Frisco
from Texas
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
There are two qualities of covers that you can get. I wanted to replace the heavy rubber cover that came with the original purchase. The “premium” is not it. The premium does come with a 3 year warranty, and that is all that I am expecting. The original heavy one has lasted 10+ years. That is what I wanted.
No, I would not recommend this to a friend.
Response from weber.comBy Weber Grills, Customer Service, May 31, 2021
Thank you for taking your time to leave feedback regarding the Premium Grill cover. We are very sorry that you are disappointed in the updated version. We have discontinued the vinyl one and now have a polyester cover that protects from UV rays and outdoor elements. We are very confident that this will last you for a long time. If there are any issues, please contact us and we will help you in any way possible.
Written by a customer while visiting weber.com
Posted by: Love the quality
from Rochester, Ny
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
Great grill cover. Remains soft and easy to take on and off in cold weather - fits the grill perfectly. Water just rolls off. Perfect protection for my Weber Summit E-470 Grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: MATT N
Verified Purchase:Yes
Is not as heqvy duty as previous grill cover from weber. Will see hownit lasts
Written by a customer while visiting weber.com
Posted by: Nadine123
Verified Purchase:Yes
Corner are not perfect as per the picture on the web
Written by a customer while visiting weber.com
Posted by: Felix44
from Peoria AZ
Gender:Male
Expertise:Intermediate
Verified Purchase:Yes
I bought this about a month ago for a new grill. I have one that is approximately 10 years old on another grill that I own. Based on how well the old cover has kept my grill clean and protected it against the weather I purchased the new one for the new grill.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Grillmaster Stormy
from San Diego
Gender:Male
Verified Purchase:Yes
My Summit Grill is 10 years old. The cover needed replacing as it had cracked and faded. I liked the original vinyl cover but thought it to be too heavy. This new cover is lightweight and pliable; easy to install and remove. It's too early to compare its durability to the original but I like it for now.
I would recommend this to a friend!
Written by a customer while visiting weber.com
Posted by: Beba62
from New Jersey
Gender:Female
Verified Purchase:Yes
Fits great and the velcro straps really keep the cover intact with high winds
I would recommend this to a friend!
Written by a customer while visiting weber.com