Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Customer Rating
2
Great features but extremely fragile device.
on May 11, 2021
Posted by: PhoneSavvy
from Tennessee
Expertise:Expert
I pre-order this phone and was so excited the day that I got it. It's a beautiful, powerhouse of a phone. I've kept it in a Samsung case purchased directly from them. Well, about a month in, I noticed that the back bottom corners were showing signs of wear in the matte finish. This is absolutely unacceptable, especially considering the cost of the phone and the fact that it wasn't even two months old. A month and a half ago I dropped the phone onto tile from about 1 1/2ft and shattered the screen. I couldn't believe that it cracked, since I dropped the galaxy S10 (Which I traded in) five or so times, from higher up and on surfaces like asphalt and concrete. Definitely not giving me confidence to purchase a Samsung phone again.
Features
5
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone - but lots of bloat
on May 4, 2021
Posted by: KTrentLR
from Chicago
Expertise:Expert
The phone works great and takes great pictures. Few complaints are that Samsung still has their own UI instead of using the default Android UI and let you add Samsung if you want (no way to remove Samsung UI). The apps swipe a page at a time vs continuous vertical scroll, like most modern UIs. Samsung doesn't allow you to disable their apps (eg. Clock and Calendar) to use Google's apps, which then later causes conflict - it's like they're trying to force you to use their apps.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 18, 2021
Hello KTrentLR, we are glad that you are enjoying your new phone. We are always looking for ways to improve our products and reviews like this help us understand what we can do to achieve that goal. Thanks for the insight! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Falls short
on April 30, 2021
Posted by: Madamplayer
from Hudson Falls, NY
Expertise:Intermediate
I have always loved and been loyal to the Samsung galaxy brand. This phone however I feel is moving too far in the direction of its biggest competition which is a huge mistake to make. The reasons that people choose Samsung galaxy over it's obvious competitor is because of the system operating software, the ability to expand memory with micro sd, and the camera. Well, apparently not only was a decision made to remove the audio jack but also the ability to expand memory was removed as well. Not wise! The lack of expandability makes the other important purpose of the galaxy more of a chore than a feature. The camera is amazing but now you have to hassle through uploading and downloading to and from the cloud in order to take photos and videos in the way most of us do. I am NOT happy about this. So now the only obvious difference between the galaxy and its competition is the operating system and frankly, what difference does that really make with other advantages removed. I am not happy at all with this purchase and I regret making it. If this is the direction Samsung is taking, this will have been my final purchase from the company.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 5, 2021
Hello Madamplayer, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 25, 2021
Posted by: Daniel
from St. Petersburg, Fl
Expertise:Intermediate
I just bought this phone, I was so excited and always been so happy with Samsung products, sadly this time I feel disappointed, I open the box and I notice doesn't come with headphones anymore, and the worst part of this, doesn't come with the charger cube, only comes with the cable.....how I will charge my phone then? I think for the cost we're paying for the phone at least you should include the equipment we need to make work properly you products.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 5, 2021
Hello Daniel, we would like to thank you for providing this detailed feedback. We do strive to make every customer experience a good one, and learning about your experience will help us to achieve this goal. ^Elizabeth
Written by a customer while visiting Samsung US