Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Customer Rating
5
Awesome Speed, Performance and Reliability
on June 8, 2021
Posted by: MichaelD
from Bristol CT
Expertise:Intermediate
[This review was collected as part of a promotion.] This is the best Galaxy ever! It is super fast and reliable. It has superior connectivity with all my essential devices, laptop, TV, all my BT devices and the Battery lasts all day till the next. Best purchase I made all year!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is Amazing
on June 8, 2021
Posted by: spmrealtor
from baltimore
Expertise:Expert
[This review was collected as part of a promotion.] Great phone but heavier than I would like it to be
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Nice itemss
on June 8, 2021
Posted by: Ernesto
from Tampa
[This review was collected as part of a promotion.] I bought the samsung galaxy s21 ultra and is the best!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Freaking Amazing
on June 8, 2021
Posted by: OKCvenom
from Oklahoma City, OK
Expertise:Expert
[This review was collected as part of a promotion.] I've used both Samsung and Apple devices and have always came back to Samsung. The camera let's me catch those precious moments my children have that I never want to forget. The speed let's me multi-task with the best and still have time for my kids stories. Thank you Samsung for creating a device that can I can incorporate into my daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 8, 2021
Posted by: Reinier
from New Jersey
Expertise:Expert
[This review was collected as part of a promotion.] Phone js amazing pictures are awesome and is a fast device. I used to be an apple guy and got this phone and man I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone on the market, period!
on June 8, 2021
Posted by: Damian B
from Secaucus, NJ
Expertise:Expert
[This review was collected as part of a promotion.] Nothing matches samsung camera, screen clarity and brightness!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Missing Icons & Features
on June 7, 2021
Posted by: Cindy S
from Elkhart, IN
The first Samsung S21 Ultra I purchased f re on AT&T was fantaatic until my grandchild threw a ball and knocked off the counter. I then got the insurance money to get another because they did not have a phone to send me. AT&T out of stock until September so had to order directly off Samsung site. Got phone, setting it up and on the dial pad to call I do not have the envelope icon for my voice-mail or the video camera icon. No one seems to be able to figure out why and no one can help me. If I have to spend that much for a phone I want all working features. Also if I call my voice-mail number which is a pain, it goes to my husband's phone. Someone needs to take care of this situation.
For the cost of thiss phone I should not have anything wrong upon use.
Samsung buyer of 10+ years and I am rethinking my options for brands in the future if this don't get resolved!!
Cindy S.
For the cost of thiss phone I should not have anything wrong upon use.
Samsung buyer of 10+ years and I am rethinking my options for brands in the future if this don't get resolved!!
Cindy S.
Features
1
Performance
2
Design
5
Value
3
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 6, 2021
Hello Cindy S, thanks for reaching out! I can see how hard you have tried to get this resolved. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143494490
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143494490
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
I regret buying this phone
on May 19, 2021
Posted by: Olympus
from Green Bay, WI
Expertise:Intermediate
I got my new Samsung Galaxy S21 today and was incredibly excited to switch over to it. The first question I asked my wife when she opened the box was, "Hey, what headphones came with it?" I was very surprised to learn that not only did it not come with headphones, but it doesn't even have a headphone jack! Perplexed, I asked what the black cord was she was holding as it looked like headphones. She informed me it was the USB-C. Okay, I thought, that's the power cord. Oh, wait, it isn't a power cord, it has a USB-C on both ends. This worthless phone doesn't even come with a way to plug it in! Why would you take away the 2 most basic functions of a phone -- listening to audio from it and plugging it in! I horribly regret buying this phone and will likely continue using my old phone instead of this piece of trash.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, May 20, 2021
Hello Olympus, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US