Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Customer Rating
2
Terrible camera
on November 15, 2021
Posted by: Dedvw
from Portland, Maine
Expertise:Expert
My LG V20, V50 and Samsung S8+ took way better pics than this phone. I can't get a clear picture outta this phone. Google it and find out for yourself before buying this for the camera.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
S21 Ultra is an amazing smartphone
on November 12, 2021
Posted by: Jeff
from Laingsburg, MI
Expertise:Expert
[This review was collected as part of a promotion.] I've had this phone for over a month now and have loved every minute. This is from a guy who was an iPhone advocate and never thought of leaving Apple. I even switched to a Galaxy Watch 4 from an Apple Watch. Pairing the Samsung Ultra 21 with the Galaxy Watch 4 has been awesome. Highly recommend both products, I love Samsung now!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
No storage!
on November 12, 2021
Posted by: Pablo
from Tucson, AZ
Expertise:Intermediate
I have loved my Galaxy phones...starting with a 9 Plus and then a 10 Plus. When I killed my 10 Plus, I decided to "upgrade" and of course, went straight to Samsung Galaxy phones. I was foolish and did not read carefully about this phone. It has minimal storage and no option for a memory card. I couldn't even transfer my content from my S10 Plus to this phone due to lack of space. I put it back in the box and returned it for an APPLE 13 with a terabyte of memory. Sorry Samsung. You lost me.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Honest Review
on November 6, 2021
Posted by: Android User
from Chicago, IL
Expertise:Expert
Not a Samsung "fanboy", not a Samsung "hater" either. A business owner. Need reliable products. Never into the restrictions and mediocrity of Apple. Always used HTC, a superior product....until the S10. Perfect phone in every way. S21 5x better. No issues. No overheating. No Bluetooth connection issues. Battery lasts long enough, performance is incredible. You KNOW you have a great handset when the "old" S21 still outperforms the "new" iPhone. Best phone ever made thus far.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone. Room for improvement.
on November 3, 2021
Posted by: Sead
from New york, new york
Expertise:Intermediate
I like it. It's fast. It has a lotta features. The camera is great. Charges to full in an hour. Good battery. I get through a full charge in 24 hours of use. What I would like is if it did not heat up so much. When it heats up it can get uncomfortable to hold. Software wise I would like to see something handle the heat in an update.
I would also like to see a universal search bar like what apple has. Fluid animations to make it more comfy. Quick settings kind of like what the iPhone has and pixel 6 has. Clean up the designs of the samsung Icons, the samsung internet icon looks like it's on a phone from 2006. Stronger
privacy features. I know google makes the os but samsung can add more privacy features to show that they care like apple.
Security and privacy are very important to consumers in an age where our data is a gold mine. It's one of the reasons why I considered the Iphone. The features like the thumbprint scanner and universal back are why I chose this phone. That doesn't mean I wouldn't want strong security and privacy features on my android.
I know android 12 is coming to the Samsung phones but until then these are what I would like in the future.
privacy features. I know google makes the os but samsung can add more privacy features to show that they care like apple.
Security and privacy are very important to consumers in an age where our data is a gold mine. It's one of the reasons why I considered the Iphone. The features like the thumbprint scanner and universal back are why I chose this phone. That doesn't mean I wouldn't want strong security and privacy features on my android.
I know android 12 is coming to the Samsung phones but until then these are what I would like in the future.
Overall good phone. Does what I need and more. A little pricey. Great display. Can handle multitasking like a boss. I personally like the design. I am planning on getting the buds pro and hope the synergy between samsung phones and accessories can match the iphone and airpods. I read that google assistant is not able to be used in the buds pro so that is disappointing. I hope they reconsider this.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Meh..
on November 2, 2021
Posted by: Time to bail
Expertise:Expert
I have been a samsung fan for over a decade, but am seriously disappointed in the "ULTRA" s21. I honestly think the s9 or 10 is better in usability and overall quality. Seriously consider another option
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 11, 2021
Hey there, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone and Amazing Camera!
on November 1, 2021
Posted by: Benji
from Wichita, KS
Expertise:Intermediate
I upgraded from my S7 to the S21 Ultra a few months back and I've been blown away! Way faster obviously, but the cameras are what really impress me most! The 10x optical zoom is amazing!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overheats
on November 1, 2021
Posted by: Rxjx10
Nice fast phone, but OVERHEATS. It FREEZES up and screen stop working. I have to rest or force to power off but then it take like 5 minutes to turn on again
Written by a customer while visiting Samsung US