Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Customer Rating
1
The S21 Ultra takes BLURRY pictures
on December 9, 2021
Posted by: Mike
from NJ
Expertise:Expert
The S21 Ultra took great pictures. 8 months later the pictures are extremely blurry. Resetting the phone is a temporary solution that makes things worse by reverting back to blurry at the worst moments. I would definitely wait for the release of the S22. I never experienced this issue with the S10+ or the S7. Samsung should recall this phone.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
A lemon from the start!
on December 6, 2021
Posted by: Anonymous
from Harrisburg, PA
Expertise:Intermediate
Purchased in early 2021 and problems emerged immediately. Random reboots, occasional freezes and crashes. My s7 was rock solid for 5 years, so i chalked it up to new model bugs. Well it's gotten ridiculous with multiple reboots every day until it finally stopped recognizing my PIN. I gave in and factory reset and only installed my necessary apps. After a week the cycle has started again. We'll see how Samsung Support responds.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
GREAT PHONE BUT...
on December 4, 2021
Posted by: MARK B
from BAKERSFIELD,CA
Expertise:Expert
I love my phone but one of the features i really needed and wanted was
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
a good voice control feature. "Bixby in my opinion is horrible.' On my s8+
ii was able to say "Hey ......." and call anyone in my address book or it
would look a number up on the internet no problem. Not wiith my s21 ultra 5g.
I ask it to call my wife or anyone and iit tells me it cant find that person in my
contacts. and if i ask it to find on the internet. it tells me an option of how to search
and the results are never what i asked for. And you cant just turn off bixbyy and down
load ..... its not compatable. i use phone for work and needed to use voice while
driving .. not possible. Had i known that i would have bought a different phone. Now
i have to pull over everytime i need to make a call and dial the number manually.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage Phone
on December 2, 2021
Posted by: MSanchez
from Oxnard, CA
Expertise:Expert
I purchased this phone less than 2 months ago and the phone is garbage. The phone randomly stopped working and I took it to Verizon who sent me to an Asurion repair shop. The shop informed me that it was a display issue and would take 2 hours to fix and that it was a common problem with Samsung phones. It has now been a week and the shop is stating that it was a bad motherboard and will be a complete rebuild. They are waiting for Samsung support to assist them and to not have a completion date in sight. I was also informed that Samsung phones are commonly defective. This will be the last Samsung phone that I purchase. I was a dedicated Samsung Android user for 10 years and I will be switching to Apple.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Dont waste your money
on November 27, 2021
Posted by: Boston590
from Maine
Expertise:Intermediate
I hate this phone ,worst piece of crap.Half the time face recognition doesnt work.Finger sensor sucks if you have a full protection case.Alot of times it doesnt recognize im touching the screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
liked the s7 better
on November 23, 2021
Posted by: my review of S21
from Boston, MA
Expertise:Intermediate
The Google speech texts text is not as good as it was on the S7 the Bixby was actually worse I have had the phone for a month now And I'm still having issues with the speech text I spend more time editing than if I had just typed it out. Other issues are the volume control, they need some kind of lock, it'
I'm constantly turning it up. next I'm getting too many advertisements Notifications on the lock screen from Samsung, that they don't let you turn off. The last issue is the size itself, the phones are starting to to get too big, if I want a larger screen I'll buy a tablet. I am in Construction and in my back pocket. I feel like I'm going to snap it
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 20, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S21 Ultra 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/.
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
control app notifications on your galaxy phone https://www.samsung.com/us/support/answer/ANS00062618/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144422694
Have a great day.
^Charles
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/.
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
control app notifications on your galaxy phone https://www.samsung.com/us/support/answer/ANS00062618/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144422694
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone it beats my old phone lgv35
on November 18, 2021
Posted by: Fordguy
from Medina ohio
This phone is awesome love the sound and the numbers
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
No SD slot, no AUX port and no heart or O2 sensors
on November 17, 2021
Posted by: Amir
from Florida
Expertise:Expert
I am shocked ... In the past Samsung advertising was making fun of IPHONE because no SD card slot and no AUX port, now I am shocked now that Samsung copy iPhone and do the same plus they took out more things like the heart and Oxygen measure sensors and no pen too so why should I buy Samsung no benefit at this point and the price is very expensive and the phone is not stable like iPhone i am disappointed from Samsung
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
2
Value
1
Written by a customer while visiting Samsung US