Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Customer Rating
5
Professional Camera System!
on July 16, 2021
Posted by: Doc1955
from Omaha, Nebraska, USA
Expertise:Expert
As a pro photographer, I was unsure that this phone would be able to replace my Canon 70D DSLR camera. I took it out for test shots. I am able to shoot in Pro Mode & Raw + Jpeg, however, I decided to try the 108MP, which due to pixel binning, produces an above average 12MP. The results blew my mind! After a couple minutes of processing on my Corel Photoshop, I uploaded these shots to sell on my fine art photography website. They are such high resolution, that I'm able to print professional level up to 30" X 40"! My photos using the 108MP are 12,000 X 9000 pixels! I now have a pro level camera that goes everywhere with me, for those unique shots that I always miss when I'm out & about without my large expensive Canon!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fast Phone Bad Materials
on July 15, 2021
Posted by: drgreen
from South Carolina
Expertise:Expert
The phone itself is fantastic, the screen on the otherhand is very prone to scratches. I had the phone for a little over a week before I got a screen protector and it recived quite a few scratches just from entering and exiting my pocket. For the price of the phone I would have expected a more resistant screen. Samsung decided not to include a factory screen protector for the US S21 Ultras 5G. This is not what I have come to expect from Samsung being a long time user of their products. Overall the phone is still great but the lack of factory screen protection has left a bad impression.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Beast Phone
on July 11, 2021
Posted by: ReyWay
from South Carolina
Expertise:Intermediate
I've received this phone a couple of days ago. During that timeline, I was able to do heavy gaming on it (Asphalt 9 with highest graph settings) with no lag, watch movies, and scroll on social media. The overall experience was amazing. All social media apps (Instagram, Snapchat, TikTok) seemed to open with hardly noticeable load time. Although something to note, apps do reload every now and then. This is usually when there are A LOT of apps open and those apps include games, so I recommend locking the three apps you don't want to reload/close. The phone is a bit big, but the majority of people may be able to adapt to the size of this phone. The camera experience has been nice. Amazing results from shots with good lighting and good results from shots with low lighting (amazing with night mode). With that all said, I actually love this phone and I'm not looking to upgrade anytime soon.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Processor Issues & Internet - Galaxy s21 Ultra 5G
on July 10, 2021
Posted by: Carlton
from Hamilton, Ohio
Expertise:Intermediate
Galaxy s21 Ultra 5G. This cellular device has been slower and not processing APPs as fast as I would like, I am returning this back to Best Buy today. I purchased this on June 30, 2021. On three of my games the game does not process unless I delete caches and reboot the cell one or two times. The game is blank on the screen half the time I open them. Also, when I am typing a google search sometimes no matter how many times I try to type in the middle of a word string it jumps to the end unless I refresh the website. I am not sure why some of the APPs such as games (golf king, call of duty, war robots, NFL madden), ESPN, and others have issues with load times and use. The graphics are nice but there is a processing issue with connecting to the internet very slow too often which effects load time for apps and when apps come up they are not fully functionable.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 13, 2021
Hello Carlton, we apologize that your experience with this phone was less than ideal. We appreciate all feedback that helps us understand where we can improve our products. We hate to see you return the product but we appreciate you giving our brand a chance. Thank you for taking the time to leave this review. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible performance and unreliable
on July 6, 2021
Posted by: Josh
from Columbus, Ohio
Expertise:Expert
The phone restarts randomly throughout the day and is unable to handle day to day tasks. It crashes and freezes often. Troubleshooting does not resolve the issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 6, 2021
Hello Josh, thank you for bringing this to our attention. I can see how hard you have tried to get this resolved. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143495618
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143495618
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever.!
on July 5, 2021
Posted by: Anonymous
from Michigan
Expertise:Beginner
I downgraded from the s21 ultra to the s21 to just see what the difference is.. and there is so much. The screen is not technically mich bigger but when you compare in real time, the ultra is the one especially for my fellow texters. The ultra also had a magnificent camera. I didn't think the specs were much different then the s21, but then when using the 2 it just feels life there is so many better features within the ultra compared to the s21. And the s pen is the greatest ideas of all. I don't like the screen on the notes but I do like the pens so this is by far the best phone I have ever held yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 8, 2021
Hello Jonafukknjo, thank you for the detailed feedback! We value you as a loyal Samsung customer. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Low fall breakage
on July 5, 2021
Posted by: myner91
from Sacramento, CA
Expertise:Expert
If you drop your phone at all dont get this phone. Dropped from desk to ground on the beveled edge and created a chip that made hairline cracks in the screen. A line down the middle of the phone happened at the same time. Shortly after that the bottom half of the screen stopped working. I have had s4 that fell down the stairs with me and never broke, my s8 dropped from the same distance and broke on the corner, but the screen was fine. Now my s21 Ultra is toast. Do your own research on drop test, CNET just recently did one, and the whole s21 line failed. Samsung is using "psychical damage" not to warranty the screen. Apple does not seem to have this problem and Google even with the screen broken repaired my daughters phone when the pixels went out. Seems to me there are 2 other options for the next phone I get. Sad to say Samsung has lost a loyal customer today.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Amazing Phone, BUT...
on July 5, 2021
Posted by: Clynn2u
from Dayton, Ohio
I purchased my phone May 19, 2qn021. It does do ammazing things lightening fast, however, the screen is built to crack! I haven't found a screen protector that protects the screen. The first drop was on concrete and I take full responsibility. The other 2 breaks happen on the edge where the screen protector barely reaches.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Written by a customer while visiting Samsung US