Customer reviews from Samsung US
Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Average customer rating
4.8
(5,004 Reviews)
Rating breakdown 5,004 reviews
5 Stars
4,181
4 Stars
623
3 Stars
103
2 Stars
45
1 Star
52
97%of customers recommend this product.
(
4,662 out of
4,822)
Customer Reviews for Samsung - Galaxy S21 Ultra 5G 512GB (Verizon)
Customer Rating
3
Camera
on July 29, 2021
Posted by: Tasha
from Olympia, WA
I bought this phone for the camera I'm very happy with the camera. I bought this phone back in Febuary and after having it for 6 months I'm noticing the battery life has gone down a lot. It dies way quicker now then when I bought it.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy ^Elizabeth, Samsung Cares, August 3, 2021
Hello Tasha, thank you for bringing this to our attention. I understand how frustrating this must be. In order for us to look into this issue further, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572989
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143572989
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
5
best phone i have bought!
on July 28, 2021
Posted by: 3z6 twitch
I bought this because a lot of people recommended this and I was using the iPhone 12 pro max and it was overheating a lot so I exchanged this with the s21 ultra and I couldn't be happier faster processor better camera and most importantly it didn't overheat! overall best phone in the market :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 30, 2021
Hello 3z6 twitch, that's excellent news! Welcome to the Samsung family! ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
Finger Printer Sensor
on July 28, 2021
Posted by: Galaxybound
from Sacramento, CA
Expertise:Expert
Moving the fingerprint sensor from the back panel on the S9+ to the front of the phone under the screen on the Ultra 5G was a terrible mistake.
The placement of the sensor under the LCD makes fingerprint feature nearly unreliable and forces me to use the secondary method to get past the locked screen.
I have removed any covers and screen protectors to see if the problem can be remedied.
I have also added my fingerprint nearly 20 different times, with and without the screen protector.
All of the solutions were unsuccessful. I now use pattern instead. Still, it is a shame to not have this feature reliable when previous iterations of the galaxy line were successful in delivering this reliable feature.
Other than this issue, the phone performs tremendously well.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 30, 2021
Hello Galaxybound, thank you for sharing your experience. I understand what you're going through. In order for us to assist you with this issue, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143562687
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143562687
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
2
Worst phone (but best camera) I've ever had
on July 28, 2021
Posted by: hisp517
from Milwaukee, WI
Expertise:Intermediate
Seven months, two phones, both broken.
My first S21 Ultra bricked after about 4 months. Black screen without warning and nothing would recover it. Got a warranty replacement.
Have had the second one for two months and it spontaneously developed two screen cracks. Now, I know everyone with a cracked phone says, "I didn't do anything..." but I REALLY didn't do ANYTHING. Just opened it up and found the cracks. NEVER dropped. Not even set down hard or jostled. Phone is always in a Samsung case. You could examine the phone with a microscope and you won't find any other damage other than these inexplicable cracks. The only speculation I can offer is that the weather was warm, and so I wonder if thermal expansion causes the crack. But there is a fundamental defect if a screen can crack without any impact and completely unacceptable for a phone at this price-point.
Having had multiple other phones that have survived years and which are now being used and abused by my kids, all without a crack or problem, I know a phone screen should not spontaneously crack.
All that said, the camera is pretty awesome. Too bad I have to view the phones through two cracks in the screen.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Expandable memory
on July 25, 2021
Posted by: Unhappy
from Ny
Better bring back expandable memory or im going to apple.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 26, 2021
Hello Unhappy, we appreciate you taking the time to leave this review. We are always looking for ways to improve the Samsung experience. Reviews like this help us understand where we can grow. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
4
20yr Android user
on July 24, 2021
Posted by: MotherNATEur
from USA
Expertise:Expert
I normally don't write reviews, but I felt compelled to say this. I have been a Samsung user for nearly 20 years. I got an iPhone last year, a 2nd phone, as a business line. After using it for a year, I can say that I absolutely hate the iPhone, and would never make a full switch.
Yesterday, I decided to upgrade my Note 8 to the S21... I was actually going to buy 2 (one as an upgrade and the other to replace my iPhone), but after reading all the reviews and seeing that the S21 was very similar to the iPhone, I backed out of my purchase. I don't want anything at all remotely close to an iPhone!!!
I need the aux jack... even though I have wireless earbuds, my van (which I live in) does not have bluetooth, so I need the jack to listen to music while I'm driving cross country. I think it sucks that the phone doesn't come with a charger and all the other things... but I can overlook that, I can NOT overlook no aux jack. That's a huge disappointment.
Stop trying to be like Apple... that's why us true Android users love you. We DON'T want to make the switch for a reason. Stay in your lane, that's why we ride for you!!
Yesterday, I decided to upgrade my Note 8 to the S21... I was actually going to buy 2 (one as an upgrade and the other to replace my iPhone), but after reading all the reviews and seeing that the S21 was very similar to the iPhone, I backed out of my purchase. I don't want anything at all remotely close to an iPhone!!!
I need the aux jack... even though I have wireless earbuds, my van (which I live in) does not have bluetooth, so I need the jack to listen to music while I'm driving cross country. I think it sucks that the phone doesn't come with a charger and all the other things... but I can overlook that, I can NOT overlook no aux jack. That's a huge disappointment.
Stop trying to be like Apple... that's why us true Android users love you. We DON'T want to make the switch for a reason. Stay in your lane, that's why we ride for you!!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Worst mistake in decades!
on July 23, 2021
Posted by: Anonymous
from Fallon, NV
Expertise:Expert
I traded in my Note 20 5G Ultra 512GB for the S21 5G Ultra 256GB, and it was a huge mistake.
I would do anything to get my Note back. It was a dream and I was stupid for thinking this phone would be as good. This phone is absolute crap.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 27, 2021
Hello Jay Pressley, we would definitely like to thank you for sharing your experience. Samsung values your opinion and will use this information to work towards improving our products for all of our customers. ^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
3
samsung-Galaxy S21 Ultra
on July 19, 2021
Posted by: Rosco Buttermaker
from nicholasville ky
Boughtt this abought 2months ago or so and havnt figured this sumbitch
out yet,POOL POKER or polish bob sleding .It is beyond me at this point
out yet,POOL POKER or polish bob sleding .It is beyond me at this point
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy ^Elizabeth, Samsung Cares, July 23, 2021
Hello Rosco Buttermaker, thank you for reaching out. I would have a hard time with that too. Please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143543684
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143543684
^Elizabeth
Written by a customer while visiting Samsung US